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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Professional and Respectful

I have purchased more vehicles over the years than I can reliably remember. Privately, at auction and through dealerships, new and used, cars and trucks, for both business and personal use. The task is always tedious and sometimes less than pleasant. I was surprised with my experience at Island Ford. At no time did I feel pressured and at no point was there an attempt to up sell or confuse. The bargaining process, often laborious, was quick and painless. My concerns regarding some mechanical issues were not brushed off as is usually the case with used car dealers. Quite the opposite in fact. I was treated to actual service! A test drive with a service representative to identify my concerns and a day in the shop to resolve the issues. This was prior to my committing to the deal in any way other than a "subject to". That showed a real commitment to providing a quality product. If not to me, then to the next potential buyer. I feel comfortable recommending Island Ford and in particular Dave Faithfull to friends and family. Something I rarely do. Referrals can come back to haunt you so, it had best be well thought out. A note of thanks also to Kyle Martin and Steve Slee for the excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dave treated us like royalty. Amazing knowledge of our...

Dave treated us like royalty. Amazing knowledge of our vehicle, he was patient and understanding, and so nice. Highly recommend for any of your vehicle needs. The best!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Met Dave for the first time,I was looking for a used...

Met Dave for the first time,I was looking for a used truck to carry my Quad and pull my hunting trailer.Dave said I have the perfect vehicle for me.A nice F-150 with quad doors and a 8 ft box.I will be back to see vehicle once it has been cleaned up. Thanks Dave ,great service. Mike Killins

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easy going staff and great communication

I dealt with Kyle (Sales Manager) and Dave Faithfull for a purchase of a used Honda Pilot. The deal was easy to negotiate and there was no cheesy sales tactics. Dave had great communication before, during and after the deal. He even managed to track down the second key which saved me time and money. Dave is just a really nice, easy going guy too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchase of 2020 Ford Mustang

I could not had a more pleasant experience in ordering and purchasing my 2020 Mustang convertible. On the day I picked up and paid for the Mustang, Taylor throughly went over the various options available and made sure I was looked after along the process. David Faithfull then took over the delivery, very knowledgeable and enthusiastic to show me my new car. David explained everything to me and made sure if I had any questions later to just call him. This one of the best if not the best experience I have ever had buying a new vehicle. I would recommend them to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchase of 2017 Mustang GT convertible

The experience was outstanding from start to finish. Dave was outstanding to deal with especially after finding out he was a Mustang owner himself. Definitely helped make a connection. Wouldn’t wait a minute to call him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome!!!

If you want a stress-free buying experience, go to Island Ford!!! Everyone at the dealership was friendly, helpful and accommodating. In particular, if you want a salesperson who is personable, kind, an excellent listener, competent, genuine and honest, then, ask for Abraham!!! He attentively listened to what I wanted - my budget, features, etc and matched me with the perfect car and got me a deal that was actually under budget for me - win, win!! I never thought in a million years that I would have a positive experience at a dealership, but I was treated with care and respect every step of the way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very responsive to my needs

Thank you to Dave Faithful and the crew at Island Ford. I had to downsize from 2 vehicles to 1. Dave took the time to walk me through my vehicular needs, select a vehicle and once the deal was done, he took more time to familiarize me with the features of my new Ford Escape. I really appreciated the service. Kathy Gomez.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

David was great in helping us with the purchase of our...

David was great in helping us with the purchase of our new Ford Explorer. Would recommend him to anyone looking to purchase a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This is how car dealers should be.

We have been dealing with island ford for many years. We have a unique relationship with Dave Faithfull. In all my years of buying vehicles for personal and business use, I am always amazed at the exceptional service, real advice and the deep concern he has that what we are getting is exactly what we need. As scary as it might be, we just purchased a great used pick up at a great price and I purchased it sight unseen. Only with Dave Faithfull would I ever do that. We got an excellent truck, no hassles. Amazing, please give Dave a try, you won’t be disappointed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.