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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Another Awesome Ford Product

No reason to go anywhere else, when you have it all at Island Ford Superstore ! Best Customer Sales & Service on Vancouver Island. I'll be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We only came to lock..and we had the pleasure of meeting Abe

We had Abraham as our salesperson and he was awesome.Highly recommend him as he figured out exactly what we wanted, he recommended a vehicle, and after the road test that was the one for us.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Even From My Lawn Chair in Hawaii, David Made it Easy!

David Ford Faithfull provides the best customer service I have ever experienced. He makes the deal work for me. I texted him and emailed him what I wanted while I was on a holiday in Hawaii, and he went to work. We negotiated and completed the purchase of a new Ford for my wife, while I was on a beach in Maui. He had the vehicle ready for me when we got home and personally delivered it. That is service. That is why I will call him again. David provides the same high level of assistance to our business when we need new pickup trucks, and has become a friend to all of us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I met Dave a few months back through a friend who has...

I met Dave a few months back through a friend who has been a long time customer of Dave’s . I knew instantly that he would be the one I see for my next car up from my escape. Yesterday Dave spent the day with myself and my 3 girls helping me get the exact SUV I wanted for over a year. He is so kind, patient, funny and honest. I have never had an experience like this in my life anywhere... He’s truly the best.. come see him. Candice Margetts

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Abraham was amazing every step of the way.

We thoroughly enjoyed our purchasing experience with Abraham and Island Ford. Abraham was a ton of fun to deal with and we had the pleasure of working with Mitch, Edie, and Bryan. We really wanted/needed a truck for our new business and they made it happen. They worked extremely hard to find us the RIGHT F-150 and made sure we were comfortable with the purchase and financing. We highly recommend Abraham Lee and his support team at Island Ford!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Smooth transaction

I saw my new to me/used truck online, and, being on the mainland, dreaded the thought of hopping on a ferry to look at a truck. However, after analyzing all the pictures and video of the truck, I felt confident enough to negotiate a deal after Rob offered to meet me in Horseshoe bay with the truck and all of the paperwork. The truck was exactly as advertised, and we quickly signed the papers at an Autoplan agent. I left in my new truck and he in my trade in. It could not have gone smoother!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Just purchased my second vehicle from Island Ford....

Just purchased my second vehicle from Island Ford. Abraham Lee, listened to what I was looking for and helped me get behind the wheel of a beautiful 2020 Explorer Limited stress free. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A difficult task made simple and enjoyable

The time had come for me to part with my 2006 Explorer - a faithful friend to the end, but getting expensive to run with fuel at its current price. I checked for a replacement vehicle on-line and found Island Ford and connected with Amado that evening. He called me on Saturday morning and we travelled up that day from Victoria. He turned out to be a charming, efficient and very friendly guy, and to top that, had found us a low mileage 2017 Escape that suited me down to the ground. He has been so helpful and knowledgeable that I would recommend any prospective purchaser to make contact with him soonest. Than you Amado. Hope you enjoy Thanksgiving Simon Harvey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Loved my Sales Professional - Abraham Lee

I loved my car buying experience at Island Ford and especially my sales guy - Abraham Lee. Best car buying experience in my entire life. Plus the car delivery experience was a first - no one had ever taken the time to show me the finer details of a vehicle purchase before Abraham. If you want a sales rep to really listen to what you say and help you decide what you need - then Abraham Lee is your guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Boris the GREAT!

So happy with the Duncan Ford Service Centre and especially Boris Jurcic and Susie Irvine. They have always taken great care of me and my cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.