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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Abe and Dan made this process so easy, worked for me and...

Abe and Dan made this process so easy, worked for me and made this happen. Such a great experience in buying a truck. They took everything I wanted and put it into motion. They did not settle until I was in the truck that I wanted. They are absolute rockstars. 10/10 recommend them to deal with if your looking to get into a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We have dealt with Dave Faithful for approximately 25...

We have dealt with Dave Faithful for approximately 25 years and always have an excellent experience. When we lived closer to Island Ford we found the service department to be excellent also. Also Edie was always terrific to deal with. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amado was an excellent salesman to work with. He took the...

Amado was an excellent salesman to work with. He took the time to understand what I was looking for and offered me many different options that could work. He worked with me on getting a deal that fit my budget and was able to still give me exactly what I was looking for. He was very personable and did not make me feel pressured in any way. Amado ensured he followed up with me in regards to my car search and was able to work around my schedule. I highly recommend Amado and the rest of the team at Island Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

I’ve always enjoyed dealing with Island Ford and had an...

I’ve always enjoyed dealing with Island Ford and had an excellent experience with Abe and Dan during my recent trade. It’s an efficiently run dealership right down to the staff in the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Salesperson- Abraham Lee

Abe Lee did a great job introducing me to my new Ford Ranger. He explained all the features, patiently led me through the complexities, and was a big help getting all my things out of my old Ranger and into the new vehicle. I recommend him as an informed, friendly and helpful person to deal with who does not come across as pushy or as an aggressive sales person. Boris in the quick lane is also a great guy to deal with.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We are so in love with our Edge ST😀

Thank you Ford, thank you Island Ford and thank you Robbie . You all have given us an amazing experience with our EDGE S T. Again thank you Robbie.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

If you're looking for a Ford go see Robbie Martin at...

If you're looking for a Ford go see Robbie Martin at Island Ford, Duncan. I shopped around before I found Robbie and had the usual typical car salesmen who just wanted to make a sale and didn't really listen to my wants and needs. They were more interested in just selling the left over models from 2019 than selling me the 2020 I wanted. Robbie listened, he connected with me through texts and was aware of what I was looking for. He had everything priced out for me and gave me two good options when I drove down to the dealership. The sale was fast and efficient and the insurance was done on the spot. Since the new 2020 Ford Ranger was a surprise for my husband, Robbie even drove the car to Nanaimo for me and helped with the surprise! Robbie "Big Wheels" Martin is the guy to go and see.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car purchase ever!

Robbie ( Big Wheels ) Martin made the purchase of my new Escape so easy ! Very friendly place, I felt welcome from the moment I stepped on the lot, every staff I met were smiling and eager to help. I had an appointment with Robbie to look at a car coming in that day, which wasn’t available when we arrived so he showed me around the lot and answered all my questions which helped me choose my new car ... fast and great service from Taylor in finance too !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Abe was great from the very beginning. He knew ours needs...

Abe was great from the very beginning. He knew ours needs as he asked the right questions and discussed our recreation ambitions. We got all the features we needed and a few upgrades included that are super helpful. I love this truck and look forward to driving it for years to come, thanks Abe!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Extremely helpful!

Dave was very helpful, and did whatever it took for us to get our truck in the shortest amount of time. Very enjoyable to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.