Reviews
Sheer pleasure meeting and buying from Amado
Amado could not possibly have been more helpful: knowledgeable, patiently attentive to our needs and so willing to do his best to get us the best deal possible. And he did ! We are so happy with our new Escape, and with the help we continue to receive from this incredible young Gentleman. We thoroughly enjoyed the entire transaction and feel so fortunate to have met such an obviously gifted salesperson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great truck, great salesman!!
I live in Victoria and drive to Duncan to check out a Ford pickup I had seen online. The salesman that I dealt with, (Wade Robinson) was very attentive and not pushy whatsoever. After test driving the truck I went up to see I noticed another truck on the lot that parked my interest. After a test drive, some negotiations along with some added bonus incentives with Wade and his Manager Ryan, we came to an agreement I was very happy with. I drove back to Victoria in comfort and style and continue to enjoy my truck immensely. I have already, and will continue to recommend Island Ford, and my salesman Wade, to freinds and family alike !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
2018 Ford Escape
Island Ford is a great dealership and has very accomplished and knowledgeable staff. In particular I dealt with Robert Martin in sales, Mitzi Mogden, business manager and Ryan Leverette sales manager. Robert help us pick out the perfect car and Mitzy did the financial transaction, explaining warranties to us etc. Within a couple of hours of Driving into the dealership, I traded in my old car andI drove out and in new Escspe.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service and friendly
We purchased an Edge late January. I reached out via phone previous to coming to the dealership as we live in Nanaimo and Rob Martin came in on his day off to help us out. We were only able to come in later in the day and again it was no problem. Fast and furious, we walked out that evening in our Edge. Extremely happy with our vehicle and Rob was just a genuinely nice person to work with! Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Superstars!
I have been in customer service for 30 years, it’s not often you find someone willing to go the extra mile these days.Dave was painting his house on his day off and met me at the dealership. He also added on extras as they weren’t included at no cost! Highly recommended this team they will do the extra service above and beyond!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My Sales Lady Sandra
I just want to show top appreciation to Sandra again in helping me with my recent new F 150 purchase. I've purchased several vehicles from Sandra and each time has been 5 star, friendly and so helpful, every single time. I guess that's why I keep returning. Justine Pambrun had some great advice on a few changes to the vehicle and the with both being so helpful a quick sale was made. It's worth it to me to travel to Duncan from another city to deal with such Professional, helpful people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Enjoyable experience with Boris
On my new F 150 I had some mudflaps installed along with some changes done to my outside rear view mirrors. I found Boris to be very helpful, friendly and a great guy to deal with. Boris is very knowledgeable about vehicles with lots of experience in problems and maintenance. I trust him and would consider Boris a great source for advice..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome!
Buying my vehicle seemed effortless - Communication was great as well as the Customer Service. Amado was on his A game during the entire process, and even afterward. Would definitely recommend Island Ford & their staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellence at Island Ford
It was a excellent experience buying a vehicle from Island Ford. No pressure from any sales staff and knew the answers to my questions Great staff always willing to help and go the extra mile.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Out of this world
The best ford dealership I’ve ever been to. The customer service is out of this world, everyone there is happy you are there and want to help. Ryan Leverette and Matt Caszow where amazing with answering all my questions and helping me get into a 2017 Ford Fusion for the absolute best possible price. I could not be any happier with my new vehicle and my new friends and families over at Island Ford. Thank You
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
