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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Go see Dave if you need a truck!!!!

Dave was amazing. Really grate guy made the experience easier given I live a hour away from island ford. He made my dream truck a reality. Couldn’t be happier. Thanks again Dave !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazing experience

The Best first experience buying our first vehicle from Island Ford, a very friendly and very welcoming environment I thought. A very warm welcome from Rob Martin who came out to meet and greet us when we arrived. 5 star experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Service

We had the best experience buying a used car with Keegan. He answered all the questions we had about the type of car I wanted...mustang....... After looking around and dealing with other dealerships in Victoria, we came back to island Ford. The staff and service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2018 F150 Lariat

This is the second new F150 we have purchased from this dealer and on each occasion it was a very enjoyable purchase. This purchase began by meeting Robert Martin who was helpful and made the deal progress smoothly we felt like old friends at the end, and then seeing Bryan Flynn the business manager who was thorough and explained all the money side of the deal. Everyone at the dealership made us feel important and welcome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service

I had a great time dealing with Keegan at island ford. Down to earth, helpful and a non pushy attitude was a perfect experience for me to buy my vehicle, would definitely recommend Keegan and will be in touch with him when ready to purchase my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Dave’s the best

Recently purchased a F150 from Dave always the best service and price Dave is the man to deal with upfront friendly and honest ! I will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very satisfied with all the staff at Island Ford.

We recently took our 2013 Ford Edge in for servicing. They found the problems ( which two other garages couldn't) and fixed them. While waiting we wandered the used car lot and a very nice salesman named Robert Martin came & talked to us. He was very friendly but not pushy! We decided to trade our 2013 in and bought a 2015 Ford Edge. Rob was so helpful and every person we had to meet with to complete the transition was so pleasant and easy to deal with. This dealership and it's staff are awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Extremely satisfying !

I've tried the Others and I now have the best in the Cowichan Valley. Island Ford cares. Simplicity by knowing your customer's needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Island Ford Sucks

Commissions driven scammer that will rob you blind... Go over every contract this lying sack of xxxx puts in front of you to sign. Not to be trusted!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Impeccable service!

I just picked up a 2013 Chevrolet Sonic RS the other day and I am extremely satisfied with my purchase! David Faithfull and the team at Island Ford hooked me up with a sweet ride! I'm absolutely in love with this car! I needed a good reliable safe fuel efficient used car(but also fun to drive😉) for commuting back and forth to work, so I went on the hunt and did a lot of research of different vehicles. I went to Island Ford first to check out what they had as I and my family have dealt with David several times in the past. And of course I wanted to keep my options open so I went to a few neighboring dealers to see what they had as well. And each time I kept getting pulled back to Island Ford because of their impeccable service. One dealer I went to the salesman didn't even introduce himself or asked me my name.. I felt like I was just a dollar sign. But David Faithfull treated me with respect and dignity even when I was undecided a few times whether I could go through with the purchase, he was very patient and understanding with my situation and was always right there waiting and ready to help. I can't say enough good things about Dave and the team at Island Ford as I truly felt like I was part of something more than just a dealership. They pride themselves on making you feel like you're part of a family, and that's exactly how I felt, not just a customer, but a friend. I will definitely continue to deal with them in the future. I also have to give a shout out to Ryan Provencal in finance, for great service as well! Thanks Dave and the team that Island Ford for yet again, another outstanding experience! If you are looking for a vehicle, they have what you need and they will not disappoint!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.