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Island Ford

(1,192 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,192 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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A good experience

This vehicle was seen on the internet and the arrangement was mostly done by email and phone. When we got to the dealership and took a test drive all the paper work was finished very quickly and we were away. The car was as advertised. Ashley made it very simple and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

This dealership should be your first stop!

We were looking for a next to new SUV and struck gold at Island Ford! Ryan Provençal was our sales person and worked hard with us to make it happen. While we didn’t find the Ford Escape we had originally been looking for, we snagged a fabulous deal on a 2016 Dodge Journey RT. We are very happy with our new SUV and highly recommend both Island Ford and Ryan P.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

freindly, knowledgable, relaxing, and complete.

I bought a car thirteen years ago from the Ford dealership in Duncan B.C. It has been a great car the whole way through. I thought it was time to upgrade to a newer model. My time with Ford people in the past was great so I came back again. The people were great especially the sales worker Jesse Hockin he helped get everything set up and sent us onto the financial advisor and insurance department. They explained the history and the things the car offers. I would like to Thank this team and recommend friends, family, and everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Third vehicle purchases from Dave Faithfull

We were not sure what direction to take with our current vehicle. As the vehicle is used for work we needed a reliable vehicle. We finally chose a F-150 Supercrew. The deal was completed in a timely manner. Dave made sure everything was in place on the day we were to pick up the vehicle. Edie had all the paperwork completed so we were leaving in our new vehicle in about 90 minutes. Dave is a great person to deal with as he does not pressure you into making a purchase. We feel he is a very honest and reliable person to deal with. Thanks Dave!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Why do we keep coming back !!!

Dave Faithfull has sold us the last three trucks we have purchased. We keep coming back because it is a very laid back experience, no pressure, just the desire to make sure we are happy with the truck we purchase. He is fast, efficient, precise and good and honest - and that is all. There is no one else to buy a truck from. Edie has always completed the purchase with smiles, efficiency and great assistance. They make a great team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ashley Vomacka

I was really nervous about buying a truck and Ashley was awesome. I now have a beautiful Toyota Tacoma and I couldn't be happier!! I would definately send friends to Ashley 😀🌹

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Truck Purchase

Our experience at Island Ford was very positive. Our sales representative Sandra was very professional knowledgeable and friendly. We never felt under any pressure to buy and she answered all our questions and concerns very professionally. All employees we dealt with were also very professional and we would definitely recommend this dealership to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My first new vehicle!

I finally own a new vehicle. Dave, through recommendations from friends, made the entire process enjoyable. Dave made sure I drove off the lot with exactly what I wanted - much appreciated. Thank you to Edie as well for making the final financial decisions clear, straightforward, and with no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dave Faithfull and Edie Lange

I have purchased 4 trucks from Dave over the years. He has always been laid back and let you make your own decisions. He remember what you like and will do whatever to ensure you get what you are looking for. He is one of the nicest people I have dealt with over the years. I have included Edie as well as she is laid back and will not push extra things you do not need. My last purchase was for work I had texted Dave about a month prior and all the sudden there he was with what I needed and the price was unbeatable. Again Edie had everything ready to go and signed. They are the best Les

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

friendly and kind

This was our second truck purchase from Sandra, we came back because we trusted her expertise. She made us feel welcome and was very sincere. We appreciated her efforts and all the work she put into the purchase of our new truck. Thank you Sandra

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.