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Island Ford

(1,192 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,192 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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car we bought that blew up per say

Rob Martin and the salesman were Awsome. Went out of their way to get us another car. Went over above and beyond. Thank you so much. Luv the Ford Fiesta.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Absolutely Amazing!

Need a new car or truck? Check out the team at Island Ford! This was my first time even stepping onto a car lot, and Jesse had me taken care of right away! The process was so quick and easy, and we were out for a test drive in under 20 minutes. Everyone we dealt with was super personable, and created a great atmosphere and customer service experience. Will recommend to EVERYONE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Honest, straight forward and drama free!

A vehicle purchase is such a huge financial consideration! Our past purchases have been used vehicles our most recent purchase was a brand new Ford F150! We have purchased 6 vehicles over 25 years from Dave Faithful! We have always found Dave to be an easy going salesman. The information he shares about the vehicle(s) we want to purchase has always been very knowledgeable and helpful. We have always felt that we received the best deal possible with no pressure to seal the deal. We have never regretted any of our purchases and have referred friends and family to see Dave when considering their vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Thank you Island Ford

A few days ago we purchased a used 2017 Escape Titanium from Island Ford. We live in Victoria; however, after being treated poorly by an employee at one of the Ford dealerships here, we decided to take our business to Island Ford and we're glad we did. Great staff, laid back and friendly environment, and no pressure tactics. It was a pleasure doing business with you, and we will recommend you to our friends and family. Love the car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good experience

Don't normally enjoy dealing with sales people at car dealers, but Dave was very easy to deal with, friendly and no pressure. Got a good deal on the vehicle that I purchased and Dave worked for me to get a better price on my trade in. Was recommended to Dave by 2 friends that have purchased vehicles from Dave. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Dealership helpful experience!!

Purchasing our New Mustang GT was great with Sandra !! I love my car and they were beyond helpful !! Our car is amazing !! I needed help with setting up my iPhone and learning navigation , they showed me even more details inside my car. I am enjoying my new ride!! Thanks so much 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Thanks Dave!

I loathed going to dealerships and shopping for vehicles for one reason. I hated getting hounded by the sales people. At Island Ford, this wasn't the case. I had the privilege to deal with Dave who is one of the most kind and informative people I have met. He even came down on his day off and took the time to show me all the features on my new F-150 :) Dave never pressured me into anything which was really refreshing. He genuinely wants to find the vehicle that best suits your personal needs. I think he may have been more excited about me getting my new truck than I was! Haha!! I encourage anyone that lives in Victoria to make the commute up to Island Ford like I did. You won't regret it. Thank you so much Dave!! -Reece

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Highly recommended

Had my Mustang serviced there since moving to the area over 5 years ago then traded it on an Escape a few months ago. Got much better deal than at Island GM on similar vehicle. Dave Faithful is the salesman to see. Service department is very high tech which is needed for today's computerized vehicles. The Owner's Workshop is very educational - even my wife was impressed and she didn't even want to go. I would not hesitate to recommend Island Ford to friends or family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fantastic Buying Experience!

I was in the market for a new truck back in May 2017. I first contacted Ryan Leverette to purchase a used truck, but eventually decided that I would like a new one. Ryan expertly guided me through the process of custom ordering a brand new 2018 F150 Lariat. There was no pressure, only sound advice and a great discussion that resulted in me getting exactly the truck of my dreams. The final price of the vehicle was very fair, and I also got a very fair trade-in on my Ford Ranger. Bryan Flynn was also great to deal with, and I got to know both him and Ryan not just as salesmen, but two people who were genuinely interested that I get exactly what I wanted, nothing more, and nothing less. When the time came to sign the dotted line, I was dreading going into the Lion's Den of the finance office, but Chris Tarala again treated me with respect, and at no time tried to push extra products on me that I didn't want or need. The entire buying experience with the Island Ford team was beyond reproach, and the truck, well, It has exceeded my expectations ten-fold. I couldn't be more pleased. Thanks guys, you're the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great buying experience

I went to Island Ford to look at a truck, and Robert offered me a test drive. He was helpful and informative, without being too pushy. He answered all my questions and had a very relaxed manner. That helped me a great deal, as I hate being pushed or forced into a purchase. When it came to negotiating a price the sales staff were flexible and fair. I felt like I got a good deal, and that is important to me. I have done almost a thousand kilometers in my truck and I am very happy with it. I would certainly go back to Island Ford for my next vehicle, although I think this one will do the job for 8-10 years.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.