Reviews
My first car
Jesse Hockin was our salesman, he was friendly, knowledgable and patient. He pointed me in the right direction of the car best suited for my needs and took time showing multiple options. Both Chris and Ryan worked with us regarding the finance and got me a really good deal considering I had no credit history. This is the 4th car we have bought from Island Ford, we would recommend them to all our friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly and flexible
My 3rd vehicle purchase. The team at island Ford continues to impress and work hard to provide a great environment. We picked up a great vehicle and we know we got a great deal!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Well looked after
Jesse Hockin was our salesman and we found him very pleasant and great to deal with. I would recommend anyone to buy a car from Jesse and Island Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great team effort
Have always gone above and beyond to make my vehicle buying experience fabulous. Sandra was very knowledgeable about the product and Edie as always fantastic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Watch out for their Second Hand Used Sales People
I was in the process of purchasing a second hand 2005 BMW from salesperson Sandra Jurcic and her Manager Dan. I was provided all the information, including the "safety inspection report", which reported numerous issues with the car, which were going to be addressed during the conversation I had with Sandra. After some back and forth, we were able to negotiate a deal and I was instructed to provide a down payment. Once I asked for a contract and to do a certified BMW inspection, the Island Ford team was reluctant to put a contract together. Once I asked them to put the numerous issues with the car into the contract to ensure they were going to get fixed, I was told "Not for that price." I guess the "Island Ford" team's Safety Inspection Report does not related to items like "Power steering leak from power steering pressure hose". Be careful when you purchase a second hand vehicle from them. Do not rely on their "inspection reports", get your own done...I was at the point of flying to Duncan to pick up my car. A huge waste of time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Simple as 2 and 2
Been to many a ford dealerships throughout the years. Admittedly, my experiences have not always been great. But the product always kept me coming back. I love the Explorers. Recently when I saw this gorgeous 2015 Ford Explorer Sport. I simply had to have her. So, gun-shy of the memories of previous experiences, I enquired about her. And what I got was a breathe of fresh air... a gust even! Like Chuck Woolery, Rob made this Love Connection work. Easy, pain free and even fun. The only negative thing about this experience, is knowing that I will be moving out of province soon and won't be able to take my SUV back to Island Ford for servicing. Do yourself a favour. Call Rob@ Island Ford and let him make your next Love Connection.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I came, I looked long and hard, and the Escape conquered me!
I was intending to look and leave, but Robert Martin, my sales professional showed me the vehicle that would take my breath away, and his knowledge and professionalism without pressure were the deciding factors in my leaving in my new Ford Escape! Chris and Bryan went the extra mile for me to make it all happen. I will recommend the Island Ford team to all my friends !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very professional dealership and staff
Just bought the car today so can’t say much other than our sales person Sandra Jurcic was great to deal with (no high pressure, just helpful and knowledgeable) and all other staff were friendly and professional. We love our Ford products and hope to have a long happy relationship with our Ford Focus and Island Ford. Thank you.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great
Keegan Harvey was great and did everything in his power to please us and he succeeded. All the staff from the sales manager down were very friendly and helpful. Keegan and the rest of the staff made the buying of our new truck a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wasnt going to buy a car ended up buying one
Amazing environment big screen starbucks beautiful layout... Staff friendly courteous... Our sales rep matt very relaxed no pressure showed us 3 vehiclrs was very efficient mindful of our time snd budget... Just went to look ended up trading in and upgrading a focus... Dan great too bought yhe power train warranty...cars great but service was 2nd to none .. Would recommend this dealership to anyone matt and dan were great..,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
