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Islington Chrysler Dodge Jeep Ram Fiat

(988 reviews)
2020 state dealer award
View 13 awards
2020 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(988 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Islington Chrysler Dodge Jeep Ram Fiat from DealerRater.

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Exellent service

From the minute I booked my test drive to the moment I drove off with the car I wanted, Joe and Wayne were exceptional in getting me the car and price I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Sales person review

I did Dealer with Mr.Lester Hendricks. It was very polite Sales person. I appreciate deal with him, and I get the car the Jeep Grand Cherokee. It was a pleasure dealing with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Terrible Service

I spoke to an online chat agent who collected some brief information from me. I said I was looking for a Jeep SUV with a sunroof. (I am shopping around and contacting multiple dealerships.) I get responses from 3 dealerships later on in the day and this was Alban's from Chrysler Islington; "Lease for 24 months based on 24,000 per year is $1,054.77." Alban Joseph Sales Consultant Islington Chrysler Dodge Jeep RAM FIAT-Toronto West 5476 Dundas St West, Toronto 1) Where is a personal greeting - 'Hi _____, thanks for your interest' or even "hi" 2) What vehicle are you quoting me on? 3) What are the specs for this price? 4) What are my options? I think I will go to someone more professional and courteous, thanks.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Still waiting for car purchased in August 2016

Despite paying a deposit and leaving the ownership documents for my Car. I have requested a refund of my deposit and return of my paperwork. I never get a response from the dealership and will be pursuing this further. I am very disappointed by the very poor level of service from this place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
4 people out of 4 found this review helpful.

Great service

Ali was very helpful with getting me the truck I wanted at a reasonable price.I would recommend this dealership to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Great first time buyer experience

I was pleased with their customer service as they made me feel very comfortable each time I went in. Being a very nervous, inexperienced buyer they were really patient as I asked a million questions...and I absolutely love my new dodge journey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

I had warm welcome by Ziad. I then got to know Alban .

This dealership is great it is highly recommended. The service was great and the everyone worked together to make my experience better and much easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent experience like a brother

Rod made me feel very satisfied with my new car Purchase I would recommend him to all my friends Thank you. Rod and all the staff at Islington Chrysler

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Incomparable!!!

I have dealt with many salespeople over the years. Some have been good but there is no comparison to the patient, knowledgeable, sincere and dedicated service that I experienced from Rod!!! He is bar none the best!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Happy Customer

We got our Fiat 500X from Islington Chrysler Dodge Jeep Ram FIAT, we got it at a great price, our car sales men were very knowledgable and friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.