Reviews
Write a reviewService department is absolutely horrible! Refuse to give me an itemized estimate for my wife’s BMW
Service department is absolutely horrible! Refuse to give me an itemized estimate for my wife’s BMW
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The estimate process does take time to process, we were able to get it completed and sent out. If you have any questions or concerns please reach out to us and ask for our GM for further service.
Takes time to process? I was there on Jan. 6th 2023!
Just purchased my 2018 Jeep Wrangler JK from BMW Autoplex with the help of Andrea Helguera. She made this process fun and stress free. Andrea was very honest and knowledgeable, she took her time with me and I got a great deal and the customer service was awesome. Thanks Andrea for helping me purchase the Jeep I have been wanting for years.
Just purchased my 2018 Jeep Wrangler JK from BMW Autoplex with the help of Andrea Helguera. She made this process fun and stress free. Andrea was very honest and knowledgeable, she took her time with me and I got a great deal and the customer service was awesome. Thanks Andrea for helping me purchase the Jeep I have been wanting for years.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Just purchased my second BMW from Autoplex BMW. Scott Nefstead made the process easy. Fantastic deal and outstanding customer service. I live in Georgetown TX so we did everything remotely Scott kept me informed on the order status and always responded promptly.
Just purchased my second BMW from Autoplex BMW. Scott Nefstead made the process easy. Fantastic deal and outstanding customer service. I live in Georgetown TX so we did everything remotely Scott kept me informed on the order status and always responded promptly.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My second new BMW from Autoplex BMW. Scott Nefstead made the buying process easy. I live in Georgetown TX so we did everything remotely. Fantastic deal, outstanding customer service.
My second new BMW from Autoplex BMW. Scott Nefstead made the buying process easy. I live in Georgetown TX so we did everything remotely. Fantastic deal, outstanding customer service.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the review Mike! We are so glad that the Autoplex BMW team could assist you. If there is anything else that we can do for you, please let us know.
This was such a pleasant experience. No pressure at all. They took a lot of time with us and were so nice to work with.
This was such a pleasant experience. No pressure at all. They took a lot of time with us and were so nice to work with.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andrea made buying a new car pleasant. Honest and knowledgeable. Everyone was just great would recommend to anyone looking for a vehicle. Andrea was a great help and knows the autos she sales very well.
Andrea made buying a new car pleasant. Honest and knowledgeable. Everyone was just great would recommend to anyone looking for a vehicle. Andrea was a great help and knows the autos she sales very well.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andrea has a very pleasant personality and she was very knowledgeable about what I was looking for and was able to answer all of my questions. She never was bothered by the amount of questions I asked and was always willing to go above and beyond to help me. Andrea is amazing at what she does! Andrea also found me the perfect car. I think I already answered this question Andrea knew exactly what I was looking for and was able to find me the car that I wanted that had everything on it. Purchasing the car seem to be pretty much a breeze and the finance department was excellent in their job.
Andrea has a very pleasant personality and she was very knowledgeable about what I was looking for and was able to answer all of my questions. She never was bothered by the amount of questions I asked and was always willing to go above and beyond to help me. Andrea is amazing at what she does! Andrea also found me the perfect car. I think I already answered this question Andrea knew exactly what I was looking for and was able to find me the car that I wanted that had everything on it. Purchasing the car seem to be pretty much a breeze and the finance department was excellent in their job.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very knowledgeable. Not pushy. Very honest and up front. Easy to complete deal. Thanks Dre.. Showed us ALL the models and VERY good product demo.. Excellent and very easy. Very fast. Thanks Dre and Jonathan..
Very knowledgeable. Not pushy. Very honest and up front. Easy to complete deal. Thanks Dre.. Showed us ALL the models and VERY good product demo.. Excellent and very easy. Very fast. Thanks Dre and Jonathan..
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The best salesperson and dealership I have ever purchased a vehicle from. Andrea made us feel like family. She was great and the dealership awesome.
The best salesperson and dealership I have ever purchased a vehicle from. Andrea made us feel like family. She was great and the dealership awesome.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andrea made the whole process comfortable and fun. She took a stressful and intimidating purchase and made it easy. She suggested this X1 after I came in to look at a 2017 X3. The X1 made more sense and was the better buy. Incredibly easy and smooth. Everyone was so friendly and relaxed. Best car buying experience ever.
Andrea made the whole process comfortable and fun. She took a stressful and intimidating purchase and made it easy. She suggested this X1 after I came in to look at a 2017 X3. The X1 made more sense and was the better buy. Incredibly easy and smooth. Everyone was so friendly and relaxed. Best car buying experience ever.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase