DePaula Ford

Ery nice modern dealership. Car misdiagnosed for $1400 of work but they will review situation. Solution TBD NEXT WEEK

Very willing to go the extra mile to ensure satisfaction Can't say enough good things about Lenny.

Chance is amazing! Everytime I’ve had a problem he has immediately helped, and resolved the issue. His customer service skills are amazing and he’s running a great team

Was told I needed receipts from service done prior to me owning vehicle service mgr gives me info of dealer who supposedly completed work in NC. That dealer wasn't established in that time frame. I tried communicating with service mgr and he ignores me. If something fails due to recall not being completed I'm suing depaula ford for his lack of communication and failed documentation I requested from him.

They said I refused work to be done and I did not. I was never asked when they told me my truck was ready. They gave me the fob and they gave me the wrong truck for starters.

They were great. We did everything over the phone. Very straight forward, no gimics or trying to sell me anything extra. Josh in sales was awesome and the business gentleman(can't remember his name) was great too. Will definitely look for. Y next vehicle with them, even if I am over an hour away.

I brought my daughter's truck in for routine service as well as a problem with a tire and the next day my Ecosport for routine service and a muffler issue. Both visits Lenny greeted me, reviewed the exterior of the vehicle, discussed additional issues and then went to service desk to review routine service items recommended and remedies for each vehicles issues. All services were explained, including pricing with absolutely no pressure, leaving decision to me. I waited for the vehicles with the understanding that service would take time. It wasn't a problem. The waiting area has ample seating, a TV, power stations and complimentary refreshments. When service was complete, Lenny reviewed my bill with me, answered my questions, escorted me to payment area and the to my vehicle. While nothing is inexpensive these days, I am completely satisfied with the service I received and it's cost. I will continue to bring our vehicles to DePaula for service.

Dealership was very attentive and assertive to fit my budget. Made the process extremely easy and fast.

George was accommodating with respect to my situation and lack of availability. Helpful, respectful, kind.

The Depaula Ford Service department personnel were all courteous and friendly. The service was done quickly and completed well.