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DePaula Ford

(5,979 reviews)
Visit DePaula Ford
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2019 consumer dealer award

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New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Inventory

See all 479 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2024.
DePaula Ford is the Capital Region's Ford Superstore! Conveniently located in Albany we boast a selection of over 500 new and 150 pre-owned vehicles in our inventory. We feature a start to finish process catering to all your vehicle needs for the life of your ownership. Our expert sales staff will get you into the car truck or SUV that correctly suits your lifestyle with a price that fits your budget.

At Depaula Ford-Mazda we have what you're looking for! Call us today at 518-375-2162.
The Capital Region's Ford Superstore!

Service center

Phone number (518) 708-8660

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

(5,979 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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Lenny is a great guy to deal with.

Lenny is a great guy to deal with. I jenc kj curse k dc welcome ks in kjsdcousc

Lenny is a great guy to deal with.

Lenny is a great guy to deal with. I jenc kj curse k dc welcome ks in kjsdcousc

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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The renovation they did turned out great.

The renovation they did turned out great. The waiting area is comfortable. The service department is well set up.

The renovation they did turned out great.

The renovation they did turned out great. The waiting area is comfortable. The service department is well set up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Helpful and attentive staff.

Helpful and attentive staff. Nice work on the renovations too! Service was great and Lenny, when driving my car to me noticed tires needed air. Attention to detail is appreciated.

Helpful and attentive staff.

Helpful and attentive staff. Nice work on the renovations too! Service was great and Lenny, when driving my car to me noticed tires needed air. Attention to detail is appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Had a smooth and easy experience for my service

Had a smooth and easy experience for my service appointment. Chance was extremely helpful and professional!

Had a smooth and easy experience for my service

Had a smooth and easy experience for my service appointment. Chance was extremely helpful and professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Lenny did a great job helping me.

Lenny did a great job helping me. I had some unforseen issues with my car and he kept me at ease as we worked through it. He was very responsive to my calls and concerns.

Lenny did a great job helping me.

Lenny did a great job helping me. I had some unforseen issues with my car and he kept me at ease as we worked through it. He was very responsive to my calls and concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Very prompt, courteous and professional.

Very prompt, courteous and professional. Great work, reasonable prices. I will definitely recommend my friends and family to Depaula Ford Sales and Service team.

Very prompt, courteous and professional.

Very prompt, courteous and professional. Great work, reasonable prices. I will definitely recommend my friends and family to Depaula Ford Sales and Service team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Displeased as I am receiving targeted solicitations

Displeased as I am receiving targeted solicitations referencing my service date and vehicle information. I verified with DePaula Ford manager that they are have a partnership with SiriusXM and did give my name, vehicle information, home address, and telephone number to SiriusXM. Manager stated he would fix this, I am still constantly being solicited.

Displeased as I am receiving targeted solicitations

Displeased as I am receiving targeted solicitations referencing my service date and vehicle information. I verified with DePaula Ford manager that they are have a partnership with SiriusXM and did give my name, vehicle information, home address, and telephone number to SiriusXM. Manager stated he would fix this, I am still constantly being solicited.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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As a new customer to DePaula Ford, I am amazed at how

As a new customer to DePaula Ford, I am amazed at how efficient the process is in the service department. From the convenience of the drive in service, to the prompt attention I received. Chance was great at keeping me updated along the way. Although the waiting area was set up great, allowing me to work virtually, and was spread out making it open and comfortable. Great experience!

As a new customer to DePaula Ford, I am amazed at how

As a new customer to DePaula Ford, I am amazed at how efficient the process is in the service department. From the convenience of the drive in service, to the prompt attention I received. Chance was great at keeping me updated along the way. Although the waiting area was set up great, allowing me to work virtually, and was spread out making it open and comfortable. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Masood was really great to work with.

Masood was really great to work with. He replied to my messages quickly and made buying my car an easy process

Masood was really great to work with.

Masood was really great to work with. He replied to my messages quickly and made buying my car an easy process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had a problem with my cruise control, Chase had a tech

I had a problem with my cruise control, Chase had a tech look at it and fix it quickly, the tech suggested it may be a low voltage issue, Chase gave me a quote, I agreed and the battery was changed promptly, hopefully solving any problems going forward, great service department

I had a problem with my cruise control, Chase had a tech

I had a problem with my cruise control, Chase had a tech look at it and fix it quickly, the tech suggested it may be a low voltage issue, Chase gave me a quote, I agreed and the battery was changed promptly, hopefully solving any problems going forward, great service department

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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