DePaula Ford

Always makes me comfortable Work done is always discussed with customer first. I feel safe driving my car after my service.

As soon as I walked in the employees at DePaula ford made my family and I feel at home! They were very professional, kind, and extremely understanding!

I have to say what a great buying experience I had recently at DePaula Ford. Was shopping for a 2026 Explorer Platinum and after checking their inventory on line, scheduled an appointment. Walked in the door and was immediately greeted and brought to Jim Rosamino, who in turn introduced me to Gavin Bodah, who would be my sales person. Gavin was extremely knowledgeable about the Explorer and once narrowing down which one I was interested in, immediately brought it up for a test drive. Gavin pointed out all of the features and answered each of my questions before the test drive which really helped make my decision to purchase from DePula. Once we got back to the dealership began settling on a price, and they were able to get where I needed to be as well as maximizing the rebates available. I then met with the finance manager Traci Johnson who reviewed my requested financing and assured me everything was in order based on my pre-approval with Ford. Credit and scheduled the delivery of my Explorer the following weekend. Once again I was completely satisfied with the delivery of the vehicle. Gavin took the time to go over all the technology in the vehicle and getting me setup on The Ford App as well explaining different features of the vehicle. The entire process from start to delivery was seamless and I would highly recommend DePaula Ford…They are the best ford Dealership in Upstate NY.

Easiest car buying experience I’ve ever had.nick was great. Very honest and knowledgeable. Absolutely great experience.

Great Customer Service! We are new to the dealership and have come to see that they pride themselves in caring about their customers. Chance, you are the best!

Best Ford dealership I have worked with. Others couldn’t fix my problem, DePaula did it in a day.

service desk crew:competent, caring,gentlemenly! excellent service with smile! hope they are well paid.

Very helpful, communicated well. Dan was great to work with was very helpful with getting my car fixed after being prolonged by a previous employers mistake. Very apologetic got things moving quickly.

The whole experience at DePaula Ford was excellent The whole staff was very pleasant to deal with very friendly I enjoyed working with them and buying a truck

Very clean and organized. Friendly staff and easy to schedule appointments. Looks great after the remodeling project