Reviews
They did their very best to talk me out of taking my car in for service. I finally convinced then and they did a fine job. So great work techs but 0 stars for the person that checked me in.
They did their very best to talk me out of taking my car in for service. I finally convinced then and they did a fine job. So great work techs but 0 stars for the person that checked me in.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Super nice, very accommodating. Got the work done quick. Overall very pleased, and Lenny was great as always
Super nice, very accommodating. Got the work done quick. Overall very pleased, and Lenny was great as always
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was helpful and knowledgeable. Except for this survey I might just feel like coming back. Is this enough words now!
Everyone was helpful and knowledgeable. Except for this survey I might just feel like coming back. Is this enough words now!
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
My experience at DePaula has consistently been exceptional. They truly place customer satisfaction at the center of everything they do. Henry Ford once said that excellent service naturally leads to a successful company—and DePaula clearly embodies that philosophy. The staff is second to none, creating an environment that makes the automobile purchasing process simple, seamless, and even enjoyable. In particular, my multiple experiences working with Josh Halse have been outstanding. Josh takes the time to truly listen to the voice of the customer, ensuring needs are understood and met. He is the definition of a true professional.
My experience at DePaula has consistently been exceptional. They truly place customer satisfaction at the center of everything they do. Henry Ford once said that excellent service naturally leads to a successful company—and DePaula clearly embodies that philosophy. The staff is second to none, creating an environment that makes the automobile purchasing process simple, seamless, and even enjoyable. In particular, my multiple experiences working with Josh Halse have been outstanding. Josh takes the time to truly listen to the voice of the customer, ensuring needs are understood and met. He is the definition of a true professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great service during my trip to the place. Respectful, professional and patience. I highly recommend
Great service during my trip to the place. Respectful, professional and patience. I highly recommend
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Masood always a great person to work with. When the truck I was originally a supposed to get fell through because of a recall, they worked with me to get another one. Very professional and nice team at this dealership.
Masood always a great person to work with. When the truck I was originally a supposed to get fell through because of a recall, they worked with me to get another one. Very professional and nice team at this dealership.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I had a really good experience with DePaula Ford's Service Department. The work needed was done quickly, under warranty no questions asked and, being open on week nights til 6 made it easy to pick up my car.
I had a really good experience with DePaula Ford's Service Department. The work needed was done quickly, under warranty no questions asked and, being open on week nights til 6 made it easy to pick up my car.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The sales dept was very good. The service dept was VERY slow. I will probable go elsewhere for service
The sales dept was very good. The service dept was VERY slow. I will probable go elsewhere for service
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Great service department and was happy with scheduling all the way to completed work. Depaula Ford treats me well.
Great service department and was happy with scheduling all the way to completed work. Depaula Ford treats me well.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Courteous professional quality service for the beginning to the end of the deal very good experience
Courteous professional quality service for the beginning to the end of the deal very good experience
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car