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DePaula Ford

(5,994 reviews)
Visit DePaula Ford
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2019 consumer dealer award

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New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Inventory

See all 460 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2024.
DePaula Ford is the Capital Region's Ford Superstore! Conveniently located in Albany we boast a selection of over 500 new and 150 pre-owned vehicles in our inventory. We feature a start to finish process catering to all your vehicle needs for the life of your ownership. Our expert sales staff will get you into the car truck or SUV that correctly suits your lifestyle with a price that fits your budget.

At Depaula Ford-Mazda we have what you're looking for! Call us today at 518-375-2162.
The Capital Region's Ford Superstore!

Service center

Phone number (518) 708-8660

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

(5,994 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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I never received an update or courtesy call.

I never received an update or courtesy call. Dropped my car off on the 5th for a January 6th appointment initially for a suspension check but needed a serpentine belt and tensioner pully. Three weeks two days. Not good business.

I never received an update or courtesy call.

I never received an update or courtesy call. Dropped my car off on the 5th for a January 6th appointment initially for a suspension check but needed a serpentine belt and tensioner pully. Three weeks two days. Not good business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Josh was excellent would buy from again and recommend to

Josh was excellent would buy from again and recommend to others overhaul was good experience

Josh was excellent would buy from again and recommend to

Josh was excellent would buy from again and recommend to others overhaul was good experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I feel like family when I go to Depaula and not just

I feel like family when I go to Depaula and not just another customer Always a great experience

I feel like family when I go to Depaula and not just

I feel like family when I go to Depaula and not just another customer Always a great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Was very satisfied.

Was very satisfied. Lenny explained everything to me in detail and very helpful to me.

Was very satisfied.

Was very satisfied. Lenny explained everything to me in detail and very helpful to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Nate and Jim ( the manager) did an amazing job following

Nate and Jim ( the manager) did an amazing job following up and generate a new customer and a fan !

Nate and Jim ( the manager) did an amazing job following

Nate and Jim ( the manager) did an amazing job following up and generate a new customer and a fan !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Great service sales Very knowledgeable and helpful from

Great service sales Very knowledgeable and helpful from purchase and scheduled service. Happy I went to DePaula.

Great service sales Very knowledgeable and helpful from

Great service sales Very knowledgeable and helpful from purchase and scheduled service. Happy I went to DePaula.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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From the minute I walked into the dealership the entire

From the minute I walked into the dealership the entire team was friendly and professional

From the minute I walked into the dealership the entire

From the minute I walked into the dealership the entire team was friendly and professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Bought from out of state because they had inventory that

Bought from out of state because they had inventory that checked all my boxes, and were offering fair pricing.

Bought from out of state because they had inventory that

Bought from out of state because they had inventory that checked all my boxes, and were offering fair pricing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Everyone was pleasant and easy to work with.

Everyone was pleasant and easy to work with. Show room, and facilities were clean and hospitable.

Everyone was pleasant and easy to work with.

Everyone was pleasant and easy to work with. Show room, and facilities were clean and hospitable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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DePaula is friendly.

DePaula is friendly. The dealership accommodated each request to ensure we were pleased with our purchase.

DePaula is friendly.

DePaula is friendly. The dealership accommodated each request to ensure we were pleased with our purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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