DePaula Ford

James Cherissaint was great to work with and made our F150 purchase smooth and easy. It was a long-distance purchase for us, and he couldn't have made the process any easier.

I had a very good experience working with the DePaula team. Nick was fair and attentive. It was a low anxiety experience.

Everything would very smooth. My car was done before they expected time. Lenny was very professional and knowledgeable

Unable to fully express my dissatisfaction in a few sentences. I did and will be taking my business elsewhere. No further communication needed.

He arrived late which was fine however when I asked about the backup camera recall he replied why is there something wrong with yours. And now after he did the emissions update my backup screen stays on for at least 5 minutes before shutting off. Its a recall my backup camera should have been looked at. Which it was not. I also need a reciept for the work he preformed

Very courteous. Only thing i didn't like was they didn't wash my bronco sport. But other than that. It was great.

Lenny is the best. Always helpful and courteous. Sadly, I won't be going to DePaula anymore as I traded the Ford in for another car elsewhere

Lenny is the best. Always helpful and courteous. Sadly, I won't be going to DePaula anymore as I traded the Ford in for another car elsewhere

The team was on their game from the moment I hit the showroom floor. I had test driven a hybrid car at DePaula Mazda, but started to consider an EV. Their conscientious follow up connnected me with Jim and Devin. We looked at the inventory and got a test drive. I was given space on the weekend, and Monday morning received a follow up txt. Thursday I was picking up my car. Another associate helped to program my car and finally Tracy took me through the paperwork. Painless process and in less than a week I had my new car.

I returned to get a New York State inspection, because my car, even though it was only purchased a year ago, and had only 22,000 miles on it, had failed inspection, because I had had a recall done, and the service department did the recall first, which changed the environmental settings, and that meant that my vehicle failed. Although I was very upset about that happening the first time, the service department did treat me very fairly, and took care of my inspection as soon as I brought it in, which they had promised to do.