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DePaula Ford

(6,007 reviews)
Visit DePaula Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
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2022 consumer dealer award 2019 consumer dealer award

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New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Inventory

See all 471 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2024.
DePaula Ford is the Capital Region's Ford Superstore! Conveniently located in Albany we boast a selection of over 500 new and 150 pre-owned vehicles in our inventory. We feature a start to finish process catering to all your vehicle needs for the life of your ownership. Our expert sales staff will get you into the car truck or SUV that correctly suits your lifestyle with a price that fits your budget.

At Depaula Ford-Mazda we have what you're looking for! Call us today at 518-375-2162.
The Capital Region's Ford Superstore!

Service center

Phone number (518) 708-8660

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

(6,007 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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From start to finish, this experience with Depaula was

From start to finish, this experience with Depaula was excellent and I would highly recommend them to my friends and family.

From start to finish, this experience with Depaula was

From start to finish, this experience with Depaula was excellent and I would highly recommend them to my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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The People are very friendly & knowledgeable.

The People are very friendly & knowledgeable. But, the "facility" itself, being under construction, is a Mess.

The People are very friendly & knowledgeable.

The People are very friendly & knowledgeable. But, the "facility" itself, being under construction, is a Mess.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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I bought my car brand new in Feb 2025, and have had to

I bought my car brand new in Feb 2025, and have had to take it in for service twice for the same problem, and now have to schedule a 3rd appointment for the same exact issue, despite them telling me it’s been fixed.

I bought my car brand new in Feb 2025, and have had to

I bought my car brand new in Feb 2025, and have had to take it in for service twice for the same problem, and now have to schedule a 3rd appointment for the same exact issue, despite them telling me it’s been fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Quick clean proffeisnal Google boggle very nice super

Quick clean proffeisnal Google boggle very nice super duper fast yes very good Bunnies salsa

Quick clean proffeisnal Google boggle very nice super

Quick clean proffeisnal Google boggle very nice super duper fast yes very good Bunnies salsa

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very professional, work needed explained.

Very professional, work needed explained. Video of work progress and plus. The wait for the work done was not too long.

Very professional, work needed explained.

Very professional, work needed explained. Video of work progress and plus. The wait for the work done was not too long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Very pleased with the service received. The preventive maintenance work needed was explained. Three added maintenance services and the scheduled oil change, tire rotation was done in very reasonable time.

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Every thing went great, with scheduling and the service

Every thing went great, with scheduling and the service very happy. I have no complaints!

Every thing went great, with scheduling and the service

Every thing went great, with scheduling and the service very happy. I have no complaints!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Helped out with repairs that another shop could not fix.

Helped out with repairs that another shop could not fix. You're very nice and accommodating staff.

Helped out with repairs that another shop could not fix.

Helped out with repairs that another shop could not fix. You're very nice and accommodating staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I love my Ford Bronco and Depaula Ford dealership.

I love my Ford Bronco and Depaula Ford dealership. Always a great experience and the service is incredible. Lenny is a rock star and the service techs are as well !!!

I love my Ford Bronco and Depaula Ford dealership.

I love my Ford Bronco and Depaula Ford dealership. Always a great experience and the service is incredible. Lenny is a rock star and the service techs are as well !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Professional , friendly service from the moment I drove

Professional , friendly service from the moment I drove in. It was a very pleasant experience as I waited for my car to be serviced for the recall. I highly recommend Ford service. Lenny updated me when my car was almost finished. Excellent experience!

Professional , friendly service from the moment I drove

Professional , friendly service from the moment I drove in. It was a very pleasant experience as I waited for my car to be serviced for the recall. I highly recommend Ford service. Lenny updated me when my car was almost finished. Excellent experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Got us in a new car the same day!

Got us in a new car the same day! John made the process so quick and easy.

Got us in a new car the same day!

Got us in a new car the same day! John made the process so quick and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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