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DePaula Ford

(6,024 reviews)
Visit DePaula Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2019 consumer dealer award

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New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Inventory

See all 459 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2024.
DePaula Ford is the Capital Region's Ford Superstore! Conveniently located in Albany we boast a selection of over 500 new and 150 pre-owned vehicles in our inventory. We feature a start to finish process catering to all your vehicle needs for the life of your ownership. Our expert sales staff will get you into the car truck or SUV that correctly suits your lifestyle with a price that fits your budget.

At Depaula Ford-Mazda we have what you're looking for! Call us today at 518-375-2162.
The Capital Region's Ford Superstore!

Service center

Phone number (518) 708-8660

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

(6,024 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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Easy to work with.

Easy to work with. Great communication Convenient service with an oil change at the parking lot at my work. She was efficient and quick and made sure to communicate with me every step of the way.

Easy to work with.

Easy to work with. Great communication Convenient service with an oil change at the parking lot at my work. She was efficient and quick and made sure to communicate with me every step of the way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Chance did an excellent job of helping me through the

Chance did an excellent job of helping me through the service issue that had been causing failed inspections and plaguing me for a month. The whole dealership, and particularly Chance, are excellent at what they do.

Chance did an excellent job of helping me through the

Chance did an excellent job of helping me through the service issue that had been causing failed inspections and plaguing me for a month. The whole dealership, and particularly Chance, are excellent at what they do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Glen is fantastic at his job!

Glen is fantastic at his job! I have know him through my family for years and is very awesome at finding what you are looking for even if you are particular. I would recommend him to anyone!

Glen is fantastic at his job!

Glen is fantastic at his job! I have know him through my family for years and is very awesome at finding what you are looking for even if you are particular. I would recommend him to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Everyone at Depaula are great they keep me updated

Everyone at Depaula are great they keep me updated through out the entire process thanks

Everyone at Depaula are great they keep me updated

Everyone at Depaula are great they keep me updated through out the entire process thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Had an excellent experience with all the staff.

Had an excellent experience with all the staff. I highly recommend them for your business needs

Had an excellent experience with all the staff.

Had an excellent experience with all the staff. I highly recommend them for your business needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Mused Sharif my salesman was great, actually everyone was

Mused Sharif my salesman was great, actually everyone was very nice. I however wasn't impressed with the guy I was signing paperwork with. Trying to bully me into a $12,000 plus warranty I didn't want, and him getting visibly upset about it. Would have taken my 580 payment up to 860, if I could've afforded an 860 payment I sure has xxxx wouldn't be buying used.

Mused Sharif my salesman was great, actually everyone was

Mused Sharif my salesman was great, actually everyone was very nice. I however wasn't impressed with the guy I was signing paperwork with. Trying to bully me into a $12,000 plus warranty I didn't want, and him getting visibly upset about it. Would have taken my 580 payment up to 860, if I could've afforded an 860 payment I sure has xxxx wouldn't be buying used.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Quality service on my vehicle.

Quality service on my vehicle. Service advisor and technicians were knowable and provided clear communication. Thank you!

Quality service on my vehicle.

Quality service on my vehicle. Service advisor and technicians were knowable and provided clear communication. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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We had an amazing experience with DePaula Ford Albany.

We had an amazing experience with DePaula Ford Albany. From the minute we got there to the minute we left, we were treated with kindness. One thing I truly enjoyed was they were not pushy at all. They were able to answer any questions we had and were willing to show us the proof. Very honest dealership.

We had an amazing experience with DePaula Ford Albany.

We had an amazing experience with DePaula Ford Albany. From the minute we got there to the minute we left, we were treated with kindness. One thing I truly enjoyed was they were not pushy at all. They were able to answer any questions we had and were willing to show us the proof. Very honest dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Poor customer service, rude and aloof.

Poor customer service, rude and aloof. Effective communication was lacking. What I was told was a 4-5 hour job turned into 5 days without any phone call asking whether that would be a problem.

Poor customer service, rude and aloof.

Poor customer service, rude and aloof. Effective communication was lacking. What I was told was a 4-5 hour job turned into 5 days without any phone call asking whether that would be a problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Hussain did everything in his power to make the deal and

Hussain did everything in his power to make the deal and make sure I was completely satisfied

Hussain did everything in his power to make the deal and

Hussain did everything in his power to make the deal and make sure I was completely satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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