Cadillac of New Orleans

Meh… I live a bit over 3h away from the dealership. A salesperson, Mario, was assigned to me and knew I was coming on the 11th to see an Escalade. He would occasionally text a picture or two but that was it. Certainly did not tell me he was off and would not be making the appointment that had been set. I had already verified there would be no “market adjustments” to the price of the vehicle prior to driving down.The vehicle that I thought I was going to see had been in inventory for over a week. I was told it was in stock a week ago when I initially called. When I mentioned I was on vacation at that first call I was told if it was still there I was welcome to see it. I returned from vacation and call to verify the vehicle is still there the night before I drove. The vehicle was still there. When I got there, I could not see the vehicle because supposedly it had just been delivered and was still in post delivery inspection. Wayne informed me of this but we decide to run the numbers anyway. There are several thousand dollars of dealer add-ons, including ceramic coating and other things not stated and not needed. Had I been smart, I would have verified no add-ons, as well as no market adjustment prior to the drive. They also returned low wholesale value for my trade, which wasn’t completely unexpected - par for the course. Had the trade even been halfway between retail and wholesale I might have considered the unnecessary add ons. How do you say “market adjustment” without saying “market adjustment”? 🤣 In any event I had arrived with the title to my trade, and a blank check expecting to drive home a new Escalade, but such would not be the case. even if we did agree to terms, I was not going to be able to drive it home because it was supposedly tied up with the inspection, and I was not even offered the opportunity to see the vehicle despite asking to see it at the minimum. It’s a little bit frustrating because they knew I was driving all the way down to look at that vehicle and the original sales person stiffed me. I did get to meet Wayne he is very knowledgeable, but when everything was said and done it felt as though I needed to take a shower, because the experience was just a little bit slimy - the whole experience. I have bought and sold many cars in my time with varying experiences with dealerships. This was not the best by any measure. I’ve changed my opinion about this dealership, and I think I can do the same or much better much closer to home.

Msrp was 121k, online price was 121k, on arrival price became 147k. Marked up 25k after we drove 2 hours.

I have been with Cadillac of New Orleans and Wayne Meyer for many years. Every vehicle has been dependable and a joy to drive. Wayne is wonderful and does everything possible to help. The general manager is welcoming and the various departments are always efficient and accommodating. I am very grateful to have my continued association with Cadillac of New Orleans.

I think they're racist. Tried to get me to sign a $700 mos. loan for 72 mos. And I was only financing about 12k. Vehicle was 38k, trade in for 12k with 15k cash down and good credit.

Place sucks. Jason sucks. Place really sucks. Jason sucks. Place sucks. Jason sucks. I bought a jeep somewhere else. They don't suck.

Cobey was a personable salesman and will do great if the sales manager doesn’t ruin him. Went in there looking at a used Corolla for $13500. I expect some small fees and know I have to pay tax title and license. But $2600 in extra fees on top of all that?? Claiming an undercoating and inspection for this $2600.. Sorry I’m just not that foolish. Just how greedy do you have to be ?? I feel bad for unaware people that get talked Into this. Out of my times of going to a dealership , this is the first one to try and be that crazy with the fees. Only reason this got 2 stars is for the salesman cobey. That sales manager killed the sale. Really wanted to be leaving a good review.... I enjoy those more

My wife brought her 2013 cadillac ats in on three different occasions and the problem was never fixed. check engine light still comes on after we spent about $2,000 dollars if not more. ac work was done and it has not even been a year and its not working again. service advisor told us the issues were fixed. check engine light comes on again the next day. now they saying its a different problem. im not saying it wasnt a diffirent problem. but find it hard to believe a day later its just that. how come it couldnt be diagnosed while it was in service. the service tech who worked on the car broke the windshild washer fluid cap, lost numerous plastic clips and they did not replace them. and also both air shocks that hold up the hood are broken as well and all that was working when brought into service.they had the car for over a month and its still not right. not to mention they didnt even offer a loaner car. our experience was bad in this whole process. i wish there was another cadillac dealer around here locally. ever since they sold this dealer and changed ownership from murphy cadillac it seems like the sevice has gone down. but i dont expect anything less from a benson owned dealer. best chevorlet sucks as well.

I purchased a 2016 Honda Accord Coupe from this dealer in late April of 2019 and as soon as they sold me the car the service went right out of the window! They were suppose to fix a few things on the car which included the rims (which I paid for) and a hole that was in the rear bumper. Zack, the salesman at the time, told me I could bring the car in on a Monday that he said was good for the rim and paint repairmen. I was given a rental car with a temp tag for five days but was told it shouldn't even take that long. Well it took 10 days and I was told 3 different times when it would be ready none of which were accurate. I asked Zack since they only had one key to the car if he could get a second. He told me he thought they had one lying around that he had seen and would try to go and locate it. After 2 days went by no key. I also had two tires that had semi deep tears in the sidewall. They wouldn't do anything on that either except put glue on it! Hmmm Ultimately I was lied to by several employees here. My wheel locks that were on the car when I purchased it were missing when I got it back. I have photos of before and after. I paid for the rims to be repaired and Zack told me that because the rims needed a little more "TLC" that they spent a good bit more on repairing them so they could not help me with a second key to the car. I didn't even authorize that. I paid for the repairs on the rims in advance on what Wayne Meyer told me it would cost to repair them. Needless to say when I got my car back I found the rims to look good and the paint to be so so so but I let it go because I was ready to leave. I waited a week to wash the car and only hand washed it. When I went to dry it I noticed clear coat peeling where they repaired it. I called back and spoke with Wayne because Zack was no longer there. Wayne set it up to have me bring the car back in to be repainted for the second time. All went well and I got my car back within 2 days. Zack even apologized to me telling me that he did not know why they didn't get this work done sooner and that if he hadn't been on vacation that he felt this would have gone much sooner. I would have to guess that my car was left a stray because Zack was gone and no one else made the money on selling me the car. On October 2nd I noticed the clear coat was coming off again. I called Cadillac of New Orleans on October 23rd and was told that a guy name Alberto would call me back to set up a time and it's now October 29 and still have not heard back. Not happy with this experience at all.

Tara did everything she promised in a timely manner. Communication was frequent and good. Warranty repair done perfectly. Car was washed and vacuumed for me. Car was ready and parked up front for me when I arrived.

The experience was pleasant. The salesman and everyone involved made put forth the effort to make sure that I was comfortable with my purchase. The salesman, Guy, even drove the vehicle to my home to make sure it was the type of vehicle I needed for my husband who has difficulty getting in and out of cars. I appreciated that.