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The purchasing experience was great but don't leave the shop or pay any money until all repairs are completed to your satisfaction, otherwise they will... not repair the vehicle. Very unfortunate, we purchased a vehicle in November 2018 and the repairs have yet to be completed. We recently had an appointment, took the vehicle there, only to fine out that the mechanic was at an auction that day. Unbelievable!!
I visited this dealership based on a referral from a friend. I had a very limited amount of time to shop and a very specific list of what I wanted. As... a first-time shopper at a small dealership I did not know wat to expect. I was pleasantly surprised that my point of contact, Terry, was available to accommodate my late arrival time. I was impressed with the inventory and Terry’s insight to quickly match me with several vehicles that met my list of requirements. Presenting me with several clean, mechanically sound vehicles that were in my price point made my selection very challenging. Fortunately, Terry has a “no pressure” approach, is extremely patient, and well-versed on the vehicles which made my purchase stress-free. Thank you to Terry, Mike, and the entire team for making this an easy process! I’ll definitely shop here again.
I do not feel comfortable purchasing a vehicle for myself/recommending anybody to shop at this dealer. Long story short I called and schedule for a test... drive for a vehicle after I get off from work. Now mind you, I’ve done tons of research for this vehicle and I’ve already saved up a good amount to put down for a down payment($7,000). I am a college student who has a full time job. So TIME is one thing that I truly value. After work I made my way over there and asked for a representative so I can take the car for a test drive. The original person I spoke with on the phone was busy with another customer. An employee told me for this particular car I can’t take it out for a test drive I’d need to have a pre approve check ready to be cashed and that I practically have to buy it in order to take it for a test drive. Now I’ve seen the EXACT spec for this vehicle in Pennsylvania and in Virginia for a lower price. Only reason I don’t travel out the state for a test drive is cause of the amount of time I have. I currently attend at lincoln tech, my major being automotive service management, and I have a strong knowledge on how a technician work and how a dealership is ran. I’ve never heard nor been at a dealership where I had to make a purchase a vehicle in order to go for a test drive. As soon as he told me that I proceeded to left and the man kept telling me someone is on their way and I just kept on moving. I was honestly looking forward and purchasing a vehicle today but it all came shattered down like a broken glass.
I totaled my 2004 GMC when the brake lines broke and we were left without a car. When we were on our way to Ft. Meade in our rented car we passed Per4mance... Auto which I had done every day when I was stationed there. This time I noticed a GMC Yukon and we stopped to look at it. We met and talked to Terry Lancaster who told us it was sold but he showed us the other cars on the lot. None fit our needs so he had several more brought in. Some were interesting but were out of our price range or needed expensive repairs. When our lease ran out he sent a car to pick us up and take us home. He knew what we wanted by this time and went to the auctions to find THE car which he did-a low mileage, 2007, top of the line Chevrolet Tahoe with all the bells and whistles. He hit a home run with this one, it was in our price range and had every thing we wanted. They promised that they would finance any sale regardless credit. His finance guru spent a great deal of time checking for the best deal but no regular lender would finance the sale. After some soul searching and partial funds from me they financed the sale in house. The sale price included inspection, taxes, license, title, a warranty, and written in-house warranty on repairs for 30 days and six months on tires. If you tried to buy a car recently negotiation results in the salesman going to the manager for costs or the price and other costs for approval, for every offer. Chances are that all the taxes, inspection, and title will be extra. If you want a dealer that will treat you like their most important customer and spend the time to get you the right car, give Per4mance Auto a try, you will be gad you did. I Am.
Big things are happening there. The staff is a show sstopper. You need a Rental you got. Soft music, tea and coffee along with great customer service.... They go all out to please their customers with no stone left unturned. My son purchased a car.