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Bill Cole Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(16 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(16 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great service department!

Great service department! I was greeted as soon as I entered the store. They helped me quickly but professionally. I will definitely be going back for all my service needs!

5.0

Great service department!

Great service department! I was greeted as soon as I entered the store. They helped me quickly but professionally. I will definitely be going back for all my service needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! We're delighted to hear that you had a great experience with our service department. Providing quick and professional assistance is what we strive for, and we're glad we could meet your expectations. We look forward to serving you again for all your service needs in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

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2.0

My review

One Service advisor at the quick lane doesn’t know what she’s talking about and always yells at the techs. she’s always asking for help from the experienced advisor.

2.0

My review

One Service advisor at the quick lane doesn’t know what she’s talking about and always yells at the techs. she’s always asking for help from the experienced advisor.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello and thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Bill Cole Ford Lincoln Ashland. Gary Edwards, our Service Manager, would love the chance to talk to you about this situation and make it right. At your earliest convenience, please send your contact information GEdwards@billcoleautomall.com.

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1.0

Poor Customer Service

Called about a 2020 F150 and was told by the Sales Manager he would get back with me on the price. Waited all day and he never got back to me. would not recommend their dealership...

1.0

Poor Customer Service

Called about a 2020 F150 and was told by the Sales Manager he would get back with me on the price. Waited all day and he never got back to me. would not recommend their dealership...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Cab bushings on f350

Needed cab bushings on f350. They ordered the parts and performed the repairs in a timely manner. I would recommend their service department to everyone.

5.0

Cab bushings on f350

Needed cab bushings on f350. They ordered the parts and performed the repairs in a timely manner. I would recommend their service department to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Check engine light

Had a check engine light come up. They fixed the issues and was out within 1 hour. Very professional and knowledgeable and showed how to prevent it from happening again.

5.0

Check engine light

Had a check engine light come up. They fixed the issues and was out within 1 hour. Very professional and knowledgeable and showed how to prevent it from happening again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Disappointed customer

not trustful service department did not let me know that vehicles was not cover under my extended warranty and serviced it anyway then charge me the fee. Contacted Chris the service manager and he was no help just rude

1.0

Disappointed customer

not trustful service department did not let me know that vehicles was not cover under my extended warranty and serviced it anyway then charge me the fee. Contacted Chris the service manager and he was no help just rude

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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4.0

Sales

Brendan in the sales department is the guy to go to! Genuinely cared about getting us into a vehicle we could afford and enjoy! We’ll be back.

4.0

Sales

Brendan in the sales department is the guy to go to! Genuinely cared about getting us into a vehicle we could afford and enjoy! We’ll be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great service

Was amazing, went there just looking and wasn’t expecting them to be able to work with me, but they went about and Beyond and I ended up with a brand new car. Thanks to the bill Cole team.

5.0

Great service

Was amazing, went there just looking and wasn’t expecting them to be able to work with me, but they went about and Beyond and I ended up with a brand new car. Thanks to the bill Cole team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Great Service

Great Service! Joey Bosa was very professional and understood our concerns. He worked to make sure our problem was identified and fixed. Mr. Bosa made a frustrating situation go very smooth and I appreciate that very much. Thanks.

5.0

Great Service

Great Service! Joey Bosa was very professional and understood our concerns. He worked to make sure our problem was identified and fixed. Mr. Bosa made a frustrating situation go very smooth and I appreciate that very much. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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4.0

Tire service

Fast & friendly but way overpriced. $35.00 to fix tire , way overpriced, I?ll go back to my local shops that charge 12.00. Not a happy customer.

4.0

Tire service

Fast & friendly but way overpriced. $35.00 to fix tire , way overpriced, I?ll go back to my local shops that charge 12.00. Not a happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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