Reviews
Write a reviewThey left oil stains and parts off my car. Worst maintenance ever!! Don’t trust them with your car!!
They left oil stains and parts off my car. Worst maintenance ever!! Don’t trust them with your car!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I think this dealership is absolute trash, whoever the female is that answered the phone earlier today needs to be fired. We were hung up on today when we inquired about the federal EV tax credit, which Bill Cole Ford was supposed to submit paperwork for. We have submitted a complaint to Ford’s BEV team and we will be pressing this matter further if necessary. We're now out $15,000 in tax credits alone thanks to Bill Cole Ford not doing their job. "Clean vehicle dealers and sellers must register with the IRS to submit time-of-sale reports and receive advance payments."
I think this dealership is absolute trash, whoever the female is that answered the phone earlier today needs to be fired. We were hung up on today when we inquired about the federal EV tax credit, which Bill Cole Ford was supposed to submit paperwork for. We have submitted a complaint to Ford’s BEV team and we will be pressing this matter further if necessary. We're now out $15,000 in tax credits alone thanks to Bill Cole Ford not doing their job. "Clean vehicle dealers and sellers must register with the IRS to submit time-of-sale reports and receive advance payments."
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
While I appreciate your sentiments, this still doesn't resolve our issue, furthermore, we have received absolutely no further communication from your team.
I had my ford f150 in for an annual service check, oil change, tire rotation, etc on Tuesday 6/9 and as usual the service was excellent. They took the truck in the back in just a few minutes and it didn't take long at all. The staff was friendly and competent, and I've never had a bad experience here.
I had my ford f150 in for an annual service check, oil change, tire rotation, etc on Tuesday 6/9 and as usual the service was excellent. They took the truck in the back in just a few minutes and it didn't take long at all. The staff was friendly and competent, and I've never had a bad experience here.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Nancy! We’re glad your Ford F150 service was quick and handled with care. Our team at Bill Cole Ford Lincoln appreciates your continued trust and kind words!
Super easy to work with made car buying easy. Definitely would recommend them to anyone ready to buy a vehicle
Super easy to work with made car buying easy. Definitely would recommend them to anyone ready to buy a vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for your feedback! We're so glad to hear that we made your car buying experience easy and enjoyable. We truly appreciate your recommendation and look forward to helping anyone you send our way.
Great service department! I was greeted as soon as I entered the store. They helped me quickly but professionally. I will definitely be going back for all my service needs!
Great service department! I was greeted as soon as I entered the store. They helped me quickly but professionally. I will definitely be going back for all my service needs!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We're delighted to hear that you had a great experience with our service department. Providing quick and professional assistance is what we strive for, and we're glad we could meet your expectations. We look forward to serving you again for all your service needs in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
I bought a 2013 F-150 from Chris Porter at Bill Cole Ford and he was very helpful and easy to work with. I have sent several of my friends and family down to him as well. I buy from him and the dealership again.
I bought a 2013 F-150 from Chris Porter at Bill Cole Ford and he was very helpful and easy to work with. I have sent several of my friends and family down to him as well. I buy from him and the dealership again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Paul, thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!
I bought a GMC truck from Chris Porter at Bill Cole Ford they made it easy to find the right truck for me. I will buy from Chris again when I need my next truck.
I bought a GMC truck from Chris Porter at Bill Cole Ford they made it easy to find the right truck for me. I will buy from Chris again when I need my next truck.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Paul, we couldn’t be happier that Chris provided you with a great car-buying experience. We hope you are enjoying your new ride! Please come back to visit anytime! Thank you for choosing Bill Cole Ford Lincoln!
Hello, we just bought a vehicle from bill cole!!! I want to thank Chris for all is hard work, great salesman, He is all for his customers.!!! But everyone there was so pleasent and respectful..Thank you Chris for everything!!!!!!
Hello, we just bought a vehicle from bill cole!!! I want to thank Chris for all is hard work, great salesman, He is all for his customers.!!! But everyone there was so pleasent and respectful..Thank you Chris for everything!!!!!!
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mindy, we're so glad that Chris was able to go above and beyond your expectations! Thank you for choosing Bill Cole Ford Lincoln and we hope to see you again.
I want say bill cole has great employees.
Tyus was a great employee really helped me with what I was looking for showed me all of the used cars that I was into and was very knowledgeable about the company.
Tyus was a great employee really helped me with what I was looking for showed me all of the used cars that I was into and was very knowledgeable about the company.
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello! We're glad to hear you found our staff knowledgeable and helpful! Thank you for choosing Bill Cole Ford Lincoln and we hope to see you again.
Chris at Bill Cole Ford Preowned is the most knowledge and honest salesman I have ever felt with. I will be going back to him for all my future purchases!
Chris at Bill Cole Ford Preowned is the most knowledge and honest salesman I have ever felt with. I will be going back to him for all my future purchases!
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Paul, thank you for the wonderful review! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage & we look forward to serving you again in the future.