Reviews
Unprofessional
The sales rep I dealt with was very unprofessional he stayed on his phone the entire time until I spoke up and told him it was ridiculous behavior. While test driving the truck he remained on the phone was bold enough to ask to stop for a snow ball. Then he proceeded to serve other customers before completing service with me. I was also told that the scratches in the vehicle would be buffed out however once the car was purchased I was told it was too late to honor what was told and everyone was off already. I of course bought the vehicle back the next day and every one in the service department was lovely however they were unable to get the scratches out. The price that was listed on line was no where even close to what they tried to sell the vehicle for. I was very unsatisfied with this dealership.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, I apologize for your negative experience. Could you email me the name of the sales representative you worked with so I can discuss this with him? We except nothing less than exceptional service from our staff and will definitely address this issue. I can be reached at michele@exclusivemotorcarsmd.com. Thank you for your feedback, Michele H. Director of Marketing
Ms. Nikki
Bazz is the best salesman ever... Best experience, all of the staff was great, my salesman Bazz new exactly what I wanted.... Thanks Bazz, you are the BESt!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We appreciate your business. Please feel free to always reach out if you need anything in the future. Welcome to the Family! Chelsea Sales Manager C. 603.340.4608 Exclusive Motorcars
Great service
Great service came and Larry was very helpful in the process of making my first car purchase. I had an idea of what I wanted but he helped me come to a final decision. They also have a great selection of cars at this location
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We appreciate your business. Please feel free to always reach out if you need anything in the future. Welcome to the Family! Chelsea Sales Manager C. 603.340.4608 Exclusive Motorcars
Pleasant but Unyielding.
This review isn't all bad. They are very pleasant people at this dealership. However, they don't budget at all on their pricing. We were $20 a month payment wise away from a deal (essentially $1000 on the prices of the car) and they wouldn't budge to get a deal done. Again, nice people but not about really helping the customer.
- Customer service 4.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
2014 Lexus GX 460
I've always had unpleasant experience with Auto dealership until my last encounter with Exclusive Motors. I bought 2014 Lexus GX460 and time will fail me to express the outstanding customer service experience. The entire crew made my spouse and I feel welcome and treated us like a family. The missing items in my vehicle was shipped to me. I will recommend this dealership to friends and family. Thanks for making my day, James, John, Jay, Clarence, and others I can't recall their names. Please keep up the great works and reach greater heights.....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exclusive Motors Great Customer Experience
I've always had unpleasant experience with Auto dealership until my last encounter with Exclusive Motors. I bought 2014 Lexus GX460 and time will fail me to express the outstanding customer service experience. The entire crew made my spouse and I feel welcome and treated us like a family. The missing items in my vehicle was shipped to me. I will recommend this dealership to friends and family. Thanks for making my day, James, John, Jay, Clarence, and others I can't recall their names. Please keep up the great works and reach greater heights.....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I was very impressed with every department
I was very impressed with every department at exclusive motors! They went out of their way to be up front with every step of the buying and financing process! I would recommend and also buy from them again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Audi A7
Well run and very customer service oriented! Muna and Rashad were a pleasure to work with and did all they could to prode me with a great deal on an amazing car! Thank you again for your professionalism and customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
