Dean Mitchell Auto Mall

WRITING THIS IN EFFORT TO PREVENT OTHERS FROM A BAD EXPERIENCE WITH DEAN MITCHELL AUTO MALL Three weeks ago, I came in person to purchase a vehicle at Dean Mitchell Auto Mall. Prior to arriving, I had called to discuss the car I wished to see: a 2019 Honda Pilot. When I arrived, the rear driver side window of the Pilot was broken. However, the salesman (Mike Rattle) ensured that he would pay to fix it and even signed a contract ensuring he would pay for the replacement of the window. Mike noted that the battery in the vehicle was brand new and the tires were in great condition. The dealer signed a written warranty that anything that needed to be fixed or replaced during the first 30 days up to $2,500 would be covered by Dean Mitchell Auto Mall. WITHIN THE FIRST MONTH OF OWNING THIS CAR: 1. I have had to replace all four tires due to the tires being warped. 2. Following the car dying this week, I had to replace the battery (which in fact was not brand new as advertised). 3. Today, I ordered and replaced the window. Dean Mitchell Auto Mall and the salesmen were aware that I was having the window replaced within the first 30 days of owning the car. Following the service, I called Dean Mitchell Auto Mall to pay to service over the phone. Mike Rattle answered and promptly refused to pay for the window. I then contacted the manager about the problem and he said he had no idea of the contract signed. I showed him the contract and he offered to pay for only 30% of the price of the window. He still has not paid any portion or completed the invoice sent to him by the Honda dealership. None of the expenses listed above (tires, battery, window) have been covered as promised in the warranty. From my experience, they are dishonest with their description of the vehicles on their lot, and they do not follow through with their written contracts.

EASY TO DEAL WITH , STRAIGHTFORWARD PEOPLE ..... LOOKED ONLINE GOT THEM TO AGREE ON A OUT OF THE DOOR PRICE INCLUDING TAX , TILE , CAME IN WITH A CASHIER CHECK FROM CREDIT UNION, WALKED IN AND WALKED OUT IN 15-20 MINUTE WITH KEYS IN MY HAND...BEST PRICE IN THE AREA

Went to purchase used vehicle. I was given a print out of the details of the sale but when it was time to pay for the vehicle my they changed the terms wanting me to pay extra money down.. Will NEVER purchase anything there EVER. Buyer beware and don't allow them to waste your time. Imagine how many people they've pulled this on and got aware with. Buyers, if terms are agreed upon and they try to change last minute, walk away!!! That's unethical. You can find a similar car else where.Don't allow yourself to be used by Dean Mitchell Auto Mall!