Reviews
Write a review5 Star Purchasing experience!
Trish at Willow Grove was extremely accommodating, texting and emailing off-hours to file all of my necessary documentation to streamline the purchase process. setting up a test drive with her was a breeze! Additionally, she set me up with an incredible deal on a Luxury trim Ux from Doylestown after my test drive. They offered a refundable deposit to hold the car for me while I sorted out financing. I have not seen many places that offer such quality, personal service with such extensive perks & customer care that comes with the car. They cover so much maintenance and offer some of the best warranties in the industry. Sharon at Doylestown made purchasing quick and enjoyable for me and my family who were present. She is the sweetest car dealer in all of the land. 10/10 would be more than happy to be a Thompson customer for life after this experience.
Sorry to say that but we have very bad experience with
Sorry to say that but we have very bad experience with them. We visited the place and We reached to final negotiation and Saleperson suppose to check with His manager to approve $500 more for my trade-in , but Sales person responded after approx. 3 hrs and mentioned that car is already sold to another customer. They have to reach out to me first with their decision before they sell this car to another customer. It is frustrating.
Jay, we sincerely apologize for this less than favorable experience with our team. If you'd like to speak to our GM, Joe, about your experience, please feel free to give him a call (267) 367-5137
as a Courtesy your GM should call me and talk to me.
Our GM would be happy to call you, Jay. You're welcome to provide contact information via his private email joep@1800thompson.com so he can contact you directly.
I have already sent my number.
So sad!
So sad! And be careful. I found a vehicle online on Doylestown property with MRSP was set. Went to see the see the car but end at Willow Groves property. Being help by a pleasant lady. And stay to make a deal, my car was plan to be traded in, but they give me very low price, negotiate and got 2K more for my car. But suddenly with all excuses the manager (I forgot his name) jacked up the MRSP TO 3K more.To all costumers Be careful pay close attention to the numbers, this people know what they do. And this people doesn’t have peoples skill, all stiffened and not pleasant, especially when you come like nobody. I’ll end up making my deals with Wilkie Lexus,.. a lot more pleasant.
Sonny, we're sorry to see this review come through. If you'd like to speak with our General Manager, Joe, please feel free to give him a call (267) 367-5137
One of the nest experiences I have ever had!
One of the nest experiences I have ever had!! Maria hands down made my experience easy, but also enjoyable. You can tell that she is just such an amazing person. Once we made the deal, Maria walked me through the show room were I was greeted by my new/used car with a big red bow. One of the best experiences I have ever had buying a car. Thank you Maria for making this experience so perfect
Thank you so much for taking the time to leave such a wonderful review of Thompson Lexus Willow Grove!
Was such a pleasure to deal with Willow Grove Lexus
Was such a pleasure to deal with Willow Grove Lexus dealer and all staff, they treated us as a family doing all above and beyond from the first day when we ordered the car with updated details of delivery and till we finally got the car. Car came beautiful as expected. Special thanks to Maria, Jose and Joe!!! You are #1 and I will always recommend you to my family and friends! Thank you to all of you from the bottom of our hearts! F&M
Thank you so much for taking the time to leave this wonderful review of Thompson Lexus Willow Grove!
Maria Bobkoff gave me the most amazing experience when I...
Maria Bobkoff gave me the most amazing experience when I bought my Lexus NX 300 2021 in December 2021. She went above and beyond and was very professional in her demeanor. Maria was very kind and made me feel relaxed. She gave the best service, offered me the best deal, and stayed in communication with me. She reached out to me before and after my purchase to make sure I was happy with my vehicle. I am so thrilled with Thompson Lexus WG and thanks to Maria for her professionalism and kindness. I highly recommend her and will definitely be going back to her when I need another vehicle! -Olena Milostanova
Thank you SO much for taking the time to leave such a wonderful review of Thompson Lexus Willow Grove and sharing about your experience with Maria! We're so happy to hear she made the process easy and comfortable for you. Please let us know if you have any questions. Enjoy your new Lexus NX 300!
Great experience went above and beyond. Mike K. Even...
Great experience went above and beyond. Mike K. Even made a personal delivery to my house. I would highly recommend.
Thank you for the 5-star review!
Amazing experience at your Lexus dealer on 2560 Maryland...
Amazing experience at your Lexus dealer on 2560 Maryland Road. I had an amazing experience taking delivery of my Lexus car. Dealer salesman Gary Koch was immaculate, staff friendly, respectful and we never felt uncomfortable during our entire sale. Gary stayed in constant communication with us until during the entire process. Gary was extremely professional and reached out to us before and after our purchase to make sure we were satisfy with our vehicle. Great experience from start to finish! We love the Lexus and it’s totally worth the drive. Gary Koch make us feel fine and comfortable and went over the paperwork. Gary had the car completely serviced and ready to go. Gary is the best and we love his unique customer service. Comfortable recommending customers to this deanship because of the unique customer service of salesman Gary Kock.
Thank you so much for taking the time to share about your recent experience with Thompson Lexus Willow Grove!
I live in the Philadelphia area but purchased my car in...
I live in the Philadelphia area but purchased my car in Northern NJ so I needed a dealership for service. I originally shopped for a car at their Doylestown location, and the service manager in Doylestown was nice enough to reach out about still coming there for service. Since it's the same group, I made the mistake of going to Willow Grove for service. I arrived in the garage, and a young girl came out to check me in. She gave me a ticket, told me it would be 90 minutes and told me to sit down in the waiting room. After 90 minutes, I checked in at the desk. They looked up my car and looked confused. I pulled out my number, and they looked at me like "oh". I then asked, please don't tell me no one worked on my car because I didn't turn in this number? They said that was the case, and I explained what happened and no one cared. There was no offer of a loaner, or offer to quickly work on my car. I said I had to leave, and they asked if I wanted to reschedule. I said this was unbelievable and they pretty much looked at me like too bad for you. They somehow quickly found my car when I wanted to leave. The manager of course was on vacation. I left a voice mail for the manager who never returned my call until he was instructed to by his GM. When he called two weeks later, he said that he has worked with the girl for years, and that's not what she would have said. Apparently I am deaf now. There was a lip service I am being forced to apologize in there somewhere, but you can imagine how genuine it was. I expect a higher level of service from Lexus. Do yourself a favor and take your business elsewhere.
I just got my new NX 300. Maria BoBkoff made my...
I just got my new NX 300. Maria BoBkoff made my experience super nice. She went above and beyond to run everything very smooth and pressure free. Whole teem was great!
Congrats on your new Lexus NX 300! We're thrilled that Maria was wonderful to work with and that she helped make the process go smoothly. --The Team at Thompson Lexus Willow Grove