Michael Bates Chevrolet

Can’t even use a correct email address to reach out to the customer. I have called and emailed to remove the incorrect email address but am still getting emails.

I have been a loyal customer at Michael Bates since they opened. I have not had any issues until one of my vehicles broke down and I had it towed in. They had my car for 2 weeks at which point I chose to tow it away to be serviced elsewhere. My disappointment lies in their lack of kind communication and inability to take responsibility when at fault or even just listen to the paying customer. I had to call multiple times to get answers. They always called back but with very limited information. It took days on end to get diagnostics done, thus the 2 weeks. I was charged a diagnostic fee over the phone in order to release the car to the tow company. That was fine, however I never received an emailed receipt. I emailed the service manager and she claimed she had to get it from the front desk and would email me the next day. That was 2 weeks ago. Today I went to get the receipt and express my disappointment to the dealership manager and the service manager. Sherry printed some kind of receipt right off her computer, no problem and had no explanation or apology for the delay. In addition, my battery was run down over the 2 weeks they had my car in their "care". I had to buy a new one because it was so run down it couldn't even be charged. They refused to reimburse me and blamed the weather even though I have heard from others this is a common occurrence out of their service department. Not for one moment did either manager take the time to understand my grievances or try to make it right. My family has bought/leased 8 cars over the past 10-15 years. We have referred friends to buy their cars there and I have always used their service department for my oil changes. No More!! Kindness and communication go a very long way. On my way out the manager commented on how I was neighbors with a former employee. She must have assumed I knew why he left. I do not. He sold me the car but I have no idea why he left and he is not my neighbor. That, I find was inappropriate. She also claimed she saw all the communication on the computer thus saying I am a liar. Of course the correspondence is there, what they aren't acknowledging is that I had to ask for it, only then would I get any information. Save yourself the frustration and go elsewhere!!

Kelly made the lease process simple and quick. I love my new truck. I'm always treated well at Michael Bates Chevrolet.

Professional. Curious. Efficient. Timely. Clean. All staff were (as stated above). I will always refer to this Dealership.

Micheal Bates Chevy is only one that still provides dealer services on Saturday in metro Detroit area. Thank you

Took care of me, very kind service people did not try and sell anything extra

Service was quick and easy even without an appointment. The service advisor was courteous and respectful.

Dealership is always clean and everyone us helpful. Baron Johnson is a great sales.zn

Been using them for years! They always take my car right back! Very Friendly and efficient.

Been going to this dealership for over 10 years and have no complaints. My saleswoman Madison was fantastic and a pleasure to do business with. Highly recommend.