Audi Wesley Chapel

Service was excellent…….my service rep owned the process of replacing a tire that was going flat via a roofing nail in left rear that my fiancé failed to pick up probably on her driveway!

Audi WC, and the members of the team Juan Arroyave, and Michael Cronk, went above and beyond to make a deal. They didn't have the car stock, so Michael went to work, networked, and found a car from another dealer. A dealer nearer to me wouldn't even have a conversation with me about trying to source a vehicle for me. And I wasn't being picky about color/options, just a price point in order to make the deal work. Their communication approach and style was online (my preference), and with no pressure. The finance rep, Neal, didn't try to keep me in their office for hours on end trying to sell me stuff. Showed me the menu, asked if I was interested and that was that. Their only limitation was the inability to do the paperwork online, and it was because the bank requires a wet-ink signature. Everything else was handled via txt/email. A few calls here and there, but nothing overbearing.

I consistently collaborate with Sean in the Service department, and I must express my utmost satisfaction with his exceptional service. Sean not only embodies a friendly and amiable demeanor but also consistently keeps me well-informed about the progress of my car during every service visit. His commitment to providing a stellar customer experience is truly commendable. Sean's affable nature adds a personal touch to the service interactions, making the overall experience highly enjoyable. It's evident that he goes above and beyond to ensure that customers feel valued and informed throughout the entire service process. His dedication to delivering top-notch service has undoubtedly contributed to making my visits to the service department not only efficient but also genuinely pleasant. In addition to being a genuinely nice person, Sean's professionalism shines through in his ability to handle service issues with expertise and efficiency. I appreciate his attention to detail and the way he takes the time to explain any necessary repairs or maintenance, making sure I am fully informed and confident in the work being done on my car. In summary, working with Sean has consistently provided me with a positive and stress-free experience in the Service department. His friendliness, attentiveness, and overall commitment to customer satisfaction make him an invaluable asset to the team. I am grateful for his exceptional service and look forward to continued positive experiences with him in the future.

Contacted dealership via text inquiring about a used vehicle, received a text from Mark Grable stating he would handle any questions I might have and if I wanted to pursue my purchase he would complete any paperwork via email prior to me visiting the dealership so as to make my purchase easy and time efficient as possible! Upon arrival at Audi I found my car full of gas and detailed! It looked like a brand new car! Get this with test drive, paperwork and finance guy we were out the door in under two hours! Finance guy Neal Dossett was probably the nicest money man I’ve dealt with, no pressure, sign here and there and we were done! Thank you Mark and Neal

Antoine B. does a great job, and is a pleasure to work with. I have been working with him ay Audi Wesley Chapel for years.

Very professional staff. Antoine was amazing in handling my car for service and arranged for dropping me home and picking me up when my car was ready.

Carson Roderick helped me from start to finish. Highly recommend consulting him or the rest of the Audi Wesley Chapel team for your next car.

Originally I worked with Shaun, with great satisfaction. Due to his personal life experience, he recommended Bill to assist me in his absence. Bill was very courteous and professional. Great service.

I have always had nothing but positive experiences at the service department here. This time, Niko went above and beyond to make sure my service experience was as smooth as possible. I appreciate him and Shaun who also assisted me. Stellar customer service with these guys.

We come from South ST Pete to Wesley Chapel for our Service . The Service department is top notch and the service advisors the best .