Fox Ann Arbor Hyundai Nissan

I arrived at 8:15 am this morning and didn’t leave until almost 5:30 pm. I actually did the appointment online because it said I had a recall, however when I got there I was informed that all the recalls were done from my previous visit sometime last year. I proceeded to let them know that I had a burning smell and I wanted them to check it out. Turns out, I needed additional work. After the recommendation was sent to me via text, I agreed on some of the recommended services and signed off on $545.31, which I hoped to pay. When I went to the restroom and got ready to walk out, I got a call from Garrett saying it was going to actually be $508. So now I’m prepared in my mind to pay that. So, when I happen to look at the services I signed off on, I was completely surprised it went from being in the $500’s to now being $833.11. Confused and definitely disappointed, because it wasn’t was I signed off on through my phone. I approached Mike in the service department. I asked why was my bill $833.11 instead of what I agreed too. He said “that’s what you signed off on” and I said no I didn’t because I took a photo of it. He said “well you did”. I said I just want my car so I can leave. He said “well we’re still working on it” I went back to the office where I was sitting waiting. Edith called the manager for me, and he managed to make it right in the end, and ended up saying that it was an error on their end with the tech or something like that. I appreciated that he made it right. Mike in service department is the reason I will never go back there, and the fact I received two different prices. Not comfortable doing business with them anymore. Don’t feel they were being honest with me at all. So happy I took a screenshot of the previous price. $300 difference is a lot for someone who didn’t plan on paying that. Such a shame because Edith was AWESOME, and really helped me get to the bottom of it! I’ll never go back, not even for an oil change.

I arrived at 8:15 am this morning and didn’t leave until almost 5:30 pm. I actually did the appointment online because it said I had a recall, however when I got there I was informed that all the recalls were done from my previous visit sometime last year. I proceeded to let them know that I had a burning smell and I wanted them to check it out. Turns out, I needed additional work. After the recommendation was sent to me via text, I agreed on some of the recommended services and signed off on $545.31, which I hoped to pay. When I went to the restroom and got ready to walk out, I got a call from Garrett saying it was going to actually be $508. So now I’m prepared in my mind to pay that. So, when I happen to look at the services I signed off on, I was completely surprised it went from being in the $500’s to now being $833.11. Confused and definitely disappointed, because it wasn’t was I signed off on through my phone. I approached Mike in the service department. I asked why was my bill $833.11 instead of what I agreed too. He said “that’s what you signed off on” and I said no I didn’t because I took a photo of it. He said “well you did”. I said I just want my car so I can leave. He said “well we’re still working on it” I went back to the office where I was sitting waiting. Edith called the manager for me, and he managed to make it right in the end, and ended up saying that it was an error on their end with the tech or something like that. I appreciated that he made it right. Mike in service department is the reason I will never go back there, and the fact I received two different prices. Not comfortable doing business with them anymore. Don’t feel they were being honest with me at all. So happy I took a screenshot of the previous price. $300 difference is a lot for someone who didn’t plan on paying that. Such a shame because Edith was AWESOME, and really helped me get to the bottom of it! I’ll never go back, not even for an oil change.

Easy to setup the appointment, service tech was friendly and efficient, work was done earlier than estimated (which included a recall) and the check process using the web site was quick, easy and saved me the credit card charge.

All the maintenance needed was explained very clearly. Everyone was very professional and friendly. Service you can trust.

Service - Fast, courteous, professional, extensive detailed report of vehicle on paper. Advisor approached me and said my last name to confirm why I was there, before I could say a word. Never had a dealership service experience like that ever in my life. Great communication with text and updates.

Andrew in sales and Carrie in finance were both very kind and helpful. They did not try to pull any of the high pressure nonsense that other places tried.

The team was very Eeasy to work with. No pressure at all. Communication was consistent and timely.

I really enjoyed working with Tim LaValley to purchase my desired 2022 Hyundai Kona SEL. It was easy to connect and communicate via phone, email, and texts. He quickly understood my needs and the unique out-of-state scenario involved. He was both professional and friendly throughout our discussions. The final turnover went well—Fox Motors gained Katherine as a very happy customer. I couldn’t have asked for more!

I recently purchased a car through Andrew at Fox Ann Arbor Nissan, and I couldn't be happier with the experience. When I walked in, Andrew was professional, knowledgeable, and attentive to my needs. They took the time to understand exactly what I was looking for and provided excellent recommendations without ever making me feel pressured. The entire process was seamless, from test driving to finalizing the paperwork. Andrew was incredibly patient, answering all my questions thoroughly and ensuring I was comfortable with every step. Their expertise and friendly demeanor made what can often be a stressful experience genuinely enjoyable. I highly recommend Andrew and Fox Ann Arbor Nissan to anyone in the market for a new vehicle. Their commitment to customer satisfaction is evident, and I am thrilled with my new car. Thank you, Andrew, for making this such a positive experience!

Love Fox Motor Hyundai Service center. Love Edith, a personal touch to their business. She's always there to answer your questions, help with scheduling and everything else. It's a service I trust, which can be very hard to find from what I hear others say about their dealerships. I continue to buy cars from this place because of the excellent service and Edith. I love my 2017 Elantra. I wish you hadn't changed the design. I don't care for tI he new Elantra model. I like the small, sporty look of my Elantra. I'm not exchanging it until you make something I like.