"Experience Clear and Simple Car Buying and Selling"
Best dealership that I have ever been to. Full transparency, great service, everyone had a cheerful attitude and I felt welcome the moment I set foot through... the door. I highly recommend them to anyone searching or reading this
I got tired of the game at other dealerships, Carmax was transparent, professional, and friendly. I can't see how anyone could give them any less then... 5 stars, and I am a tough customer, when it comes to customer service!!!
I asked to test drive a car (on my first visit.) They took my drivers's license, which I understand, but not sure why they took nearly ten minutes--I... hope they weren't doing a background check, because I did not sign an authorization for it (I am a professional person with a degree.) Anyway, AFTER we had driven it, and were pulling into the lot, another sales woman helping another customer yelled at us: "that car isn't available"--talking about the one I had just driven! So, I had waited while they researched me, then driven a car that was sold. My salesman put it back on the lot with the cars for sale, so it will probably happen again. They also don't stock some very popular models (Toyota 4-runner amongst others.) We are past Car Max customers in the metro. They were nice, but jeez!