CarMax Centennial

Nice people, they helped us get the car. Our only issue is after few days we found out the car has a gas leak. They took it back and will repair but we will be stuck with the temporary car they provided for a while.

Extremely disappointing experience at CarMax Centennial Las Vegas. I scheduled a confirmed appointment to view a couple of vehicles. Before the appointment, CarMax was very proactive with messages and confirmations to make sure I arrived. I confirmed the vehicle was available and was specifically told it was being held for my appointment. I commuted a significant distance and arranged transportation specifically for this visit because I was a serious buyer and prepared to purchase the vehicle if everything checked out. When I arrived on time for my appointment, I waited over an hour without being assisted and eventually had to leave. I was told someone would follow up with me to reschedule, but nobody ever contacted me afterward. The communication that was so consistent before my appointment completely stopped once the appointment failed. I also attempted to reach out through CarMax customer support to make a formal complaint, but my messages were ignored and I received no meaningful follow-up. The front desk experience was equally disappointing. The employees I spoke with were unable to provide any solution or take ownership of the situation, leaving me feeling like my time was not valued. I also want to caution buyers not to rely solely on the online photos. The vehicles I viewed appeared noticeably worse in person than they did in the photos. The photography does not accurately represent the condition of the cars, so inspect everything carefully before making a long trip. This was a complete waste of my time and transportation costs. A confirmed appointment should mean something, especially when a customer is making a significant effort and is prepared to buy. I have since escalated this matter to CarMax corporate customer relations and executive leadership because the local store failed to properly address the issue or follow up after my appointment. If you experience similar issues, I recommend escalating beyond the local store through CarMax corporate customer relations rather than relying solely on the dealership. After this experience, I have no confidence in doing business with CarMax again. Between the poor customer service, lack of follow-through, and the overall experience, CarMax has completely lost my trust as a customer.

They were difficult to work with. My trade in value was completely undervalued. I added a manufacturer oem remote start and they didnt consider increasing the value when I was out of pocket 600$ for it. Then when I asked if I could take it off they asked how long it would take me I said 15 minutes and they said " thats too long we dont have time". So now im out 600 value or even half that should have been considered. And I have negative equity. The new car i got from them only had 1 key phob and they refused to get a second one for me which was ridiculous I gave them 3 xxxxxxfrom my trade in and they didnt even consider finding a way to make any of this right.

Hats off to Brad at Centennial Carmex. He did a great job. I love my car

I loved the experience and how the sales associate really was invested in what we wanted. He dug in deep and got the exact car we wanted to purchase.

I sold my 2026 Genesis GV70 for a good price. I was impressed with the professional way they deal with customers. I was so impressed that I bought my GMC truck from them. Jose was incredible getting me in and out. Thanks

Sales-person Larissa Horne was great. Easy to work with and helpful. Worked with us to find the car that best met our needs.

Every one was so helpful, and kind, and punctual. I would recommend this dealership to everyone I know!

Professional, easy and fast. The dealership was clean. I got a brake fluid message from the vehicle. Took it back. Fixed in 15 minutes. So far, all good. We’ll see when I have to take it in for service.

Good experience; the purchase process was easy, and Jose Figueroa (whos was our sales associate) was very helpfull. However, the same cannot be said for the Service department, they never answer their phones, and i am still waiting for some parts that were missing from my truck, yet they won´t give me a delivery date. It makes me feel like they are only interested in making a sale and not in provinding support for anything else..it is frustrating.