Reviews
Overall Professional quality work from start to end.
Overall Professional quality work from start to end. My service advisor Lawrence did a great job with communication and explaining everything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your experience and trusting us with your service. It’s great to hear that everything was handled professionally from start to end. Lawrence will be glad to know his clear communication and thorough explanations made a positive impact. Make it a great day and please hurry back - Team Longo
Excellent service, professional and friendly.
Excellent service, professional and friendly. Made the whole process smooth, fast, and stress-free. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear the process felt smooth and stress-free for you. It’s always our goal to provide excellent, professional, and friendly service. Your recommendation means a lot! Hurry back - Team Longo
One will never know for certain as to why he felt it
One will never know for certain as to why he felt it necessary to tell me that Toyota has ‘high standards’. I have to say the conversation was condescending. I was given the preliminary screening of questions and then stereotyped. I never saw a vehicle. I’m typically known as a valued customer, but this was my first time at Toyota. Could it have been because my transaction would have required some effort. Whatever his preconceived notions were, they served me well… It directed me to another dealership that understands a hard-worker deserves a great customer experience and a good deal because - this customer has ‘high standards, too!’
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We regret that your first visit to our dealership left you with a negative impression. Every guest especially one visiting us for the first time, deserves to be treated with dignity, listened to without judgment, and provided with a level of service that reflects the value we place on their time and interest. Your comment about having “high standards” is absolutely fair, and we agree, you should expect no less. We’re truly sorry that we did not meet those standards during your visit. While we understand you’ve chosen to work with another dealership, we appreciate your feedback, and we’ll be using it to ensure our team receives the guidance and accountability necessary to avoid situations like this in the future. Should you ever reconsider giving us another opportunity, we would welcome the chance to provide you with the kind of respectful and professional experience every guest deserves. In the meantime, our Sales Director, Harvey Portwood, is available to speak with you directly should you wish to share more about your experience. He can be reached @ D: 972.346.5825 or E: Harvey.Portwood@prospertoyota.com. Team Longo
Tony was very personable, knowledgable of his inventory
Tony was very personable, knowledgable of his inventory and detailed in explaining the transaction. I was preapproved through my credit union, but Tony was able to work out a competitive deal, extended a veterans discount and tossed me the keys to a brand new Camry. Tony and Longo Toyota treated me exceptionally well along the way. I can only recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad Tony was able to make your car-buying experience smooth and rewarding, especially with the veterans discount and competitive deal. It means a lot to hear you felt exceptionally treated by Tony and the Longo Toyota team. Thank you for your recommendation! Longo Toyota of Prosper
This was my easiest car purchase ever.
This was my easiest car purchase ever. Tony was friendly, professional and knowledgeable from the handshake to the signing! I went in Longo with minimal expectations but left completely happy. Tony worked me a deal exactly what I wanted. He explained everything in a quick and painless way! Thank you also to Derek in the finance department. I would refer Longo and Superman to all of my friends. Customer service was amazing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re truly grateful for your kind words and thrilled to hear Tony and Derek made your car purchase experience easy and enjoyable from start to finish. It means a lot that you would recommend Longo and Superman to your friends. Thank you for trusting us—we look forward to serving you again! Team Longo Toyota of Prosper
Cameron was very knowledgeable and very caring about his
Cameron was very knowledgeable and very caring about his customers . Thank you for being so helpful and kind and always want to go extra miles . Will tell other friends to get their Toyotas serviced there too
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear Cameron’s knowledge and care made a positive impact on your experience! Going the extra mile is what we strive for. Thank you for recommending us to your friends—we look forward to helping them too! Make it a great day - Team Longo
Tony provided great service in the purchase of the
Tony provided great service in the purchase of the vehicle. I would highly recommend him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your purchase! We’re honored that you chose us to assist with your auto care needs. Tony is glad to have provided you with great service, and we truly appreciate your recommendation. Team Longo
We have bought 2 different Toyotas from Longo over the
We have bought 2 different Toyotas from Longo over the last few years and have had excellent communication with both our salesman and Doug my service tech. I usually wait on my vehicles because service dept is so quick! I highly recommend you check them out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate your continued trust over the years—it means a lot to us! We're glad to hear you've had excellent experiences with both your sales and service visits, and that Doug and the team continue to deliver fast, quality care. Thanks so much for the recommendation! Team Longo Toyota of Prosper
Andrew has made the difference in having a great
Andrew has made the difference in having a great experience in the service department and I have never had such personal care before. He is awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear Andrew made such a positive impact on your service experience! Providing personal care is what we strive for, and it’s great to know Andrew delivered just that. Thanks for sharing your kind words! Hurry back - Team Longo
The staff was very helpful and no hassle.
The staff was very helpful and no hassle. It took a while for the servicing today but was taken care for for the delay.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your patience during the wait and are glad our staff was helpful and made the process hassle-free. Thank you for allowing us to take care of you, and we look forward to serving you again! Team Longo