Longo Toyota of Prosper

Weston and our AC mechanic will be happy to hear your kind words! We’re glad they could solve your issue and provide great service. Thanks for sharing your experience—well done indeed! Longo Toyota of Prosper Service Center

Thank you for taking the time to share your feedback on DealerRater and for allowing us the opportunity to review, research, and respond to your concerns. Regarding your oil filter housing, we noted that it had been over-torqued at a different location. We advised you that attempting to remove it could result in breakage, which would require a replacement and incur additional costs. You approved us to proceed with the repair under those conditions. We also understood that you were in a hurry to get to the airport, so we prioritized completing the repair as quickly as possible—while still ensuring the quality and integrity of our workmanship. Team Longo Toyota of Prosper

We’re so glad to hear Tony has consistently made your experience comfortable and positive! His knowledge and care truly make a difference. Thank you for recommending him to your family and friends—it means a lot to all of us! Enjoy what you drive and welcome to the Longo family

Thank you, louisallen127, for your kind and thoughtful words! We’re truly honored by your continued trust in Longo Toyota of Prosper since 2018. It’s incredibly rewarding to know that each visit, including your most recent one on July 15, 2025, has been a positive and memorable experience for you. We’re proud to have team members like David, Lawrence, and Daniel, whose dedication to care, professionalism, and leadership leaves such a lasting impression. Your recognition of their efforts means a great deal to all of us. Thank you again for your loyalty and have a wonderful weekend

It's a small thing on my part compared to the superior quality received by me from your staff. Thank you all so kindly and wishing you the best always!!!

We're truly grateful you made the long trip to visit us, and while we're sorry the initial vehicle didn’t meet expectations, we’re glad our team was able to turn things around and find the right match for you. It’s great to hear that our sales, finance, and management staff made the effort to make things right and ensure you left satisfied. Your feedback helps us continue to improve, and we're proud to know you'd recommend us. Thank you again for your patience and trust, especially on a holiday like July 4th! Enjoy your vehicle - Team Longo

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that everything went smoothly and that you felt supported throughout the process. We truly appreciate your recommendation. Enjoy your new truck—wishing you many safe and happy miles on the road! Team @ Longo Toyota of Prosper

Thank you so much for sharing your experience with us! We truly appreciate your kind words about Jeff and are glad to hear he provided you with professional, knowledgeable, and thoughtful service. At Longo Toyota of Prosper, we take pride in making the car buying process smooth and stress-free, and it’s rewarding to know that Jeff’s approach reflected that. Enjoy what you drive

Thank you for taking the time to share your experience with us on DealerRater. We truly value all feedback as it helps us improve our service and better support our guests. We sincerely apologize for any delays you encountered during your visit. We understand how frustrating it can be, especially when steps like unfreezing a credit report or verifying cash payments take longer than expected. Our intent is never to inconvenience our guests, but rather to ensure every transaction is handled securely and responsibly. With the rise in fraudulent activity globally, we're committed to protecting both our guests and the dealership. Verifying available funds and running credit, even when someone plans to pay in cash, is sometimes the fastest and most secure way to ensure all the necessary safeguards are in place. That said, we acknowledge that this level of caution may have come across as overprotective, and we regret that it negatively impacted your experience. If you have any unanswered questions, please know our sales mgmt team such as Preston Mitchell is always here to listen. We appreciate your understanding. Team Longo

We're delighted to read of the caring attention provided by Doug @ Longo Toyota of Prosper, we're humbled to have been selected to handle your auto care needs. Make it a great day and please hurry back

Thank you so much for your wonderful feedback! We’re truly honored that your experience with Jeff and Longo Toyota of Prosper was so enjoyable and easy. It means a lot to us that you felt genuinely cared for throughout the entire purchase process. At 70 years "young", your kind words inspire us to keep providing excellent service to all our customers. We’re grateful to have you as part of the Longo family - Thanks again for choosing us—we look forward to serving you for many years to come!