Reviews
Everything was ok until we got into the Finance Department. Our Finance Manager was Chad Hansen, and pressured us to buy Gap and something else we didn't even want! He told us it was the only way he could get the loan approved which doesn't make any sense to me? Now my payment is way higher than my budget will allow and I kept telling him that but he wouldn't listen to my concerns. I have called several times and nobody returns my messages! Just felt like he wasn't telling the truth about a few other things as well. Like if we did not do the loan that night he probably wouldn't be able to do it because of "some mysterious incentive"? Just felt high pressure dishonesty and uncomfortable the entire time in Chad's office. Will never buy another vehicle, nor will any of my friends or family, from Land Rover of Chandler! Even told salesperson to have the General Manager (I guess his name is Bobby) to call me back and of coarse I received no response? Quick to take your money but they don't want to deal with customer issues after the fact. Issues the employees at Land Rover Of Chandler created!
Everything was ok until we got into the Finance Department. Our Finance Manager was Chad Hansen, and pressured us to buy Gap and something else we didn't even want! He told us it was the only way he could get the loan approved which doesn't make any sense to me? Now my payment is way higher than my budget will allow and I kept telling him that but he wouldn't listen to my concerns. I have called several times and nobody returns my messages! Just felt like he wasn't telling the truth about a few other things as well. Like if we did not do the loan that night he probably wouldn't be able to do it because of "some mysterious incentive"? Just felt high pressure dishonesty and uncomfortable the entire time in Chad's office. Will never buy another vehicle, nor will any of my friends or family, from Land Rover of Chandler! Even told salesperson to have the General Manager (I guess his name is Bobby) to call me back and of coarse I received no response? Quick to take your money but they don't want to deal with customer issues after the fact. Issues the employees at Land Rover Of Chandler created!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Went in not knowing what I wanted. Pierre in sales was great and guided me to an amazing Disco. Everyone from sales to finance was great to work with. Got a great trade and deal completed with minimal effort. No pressure and very communicative. Will visit again when it’s time for another Land Rover.
Went in not knowing what I wanted. Pierre in sales was great and guided me to an amazing Disco. Everyone from sales to finance was great to work with. Got a great trade and deal completed with minimal effort. No pressure and very communicative. Will visit again when it’s time for another Land Rover.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with our team at Land Rover Chandler. We're glad to hear the process was smooth and that you found a vehicle you like. We appreciate your feedback and look forward to your next visit.
Excellent experience from the General Manager to Sales…. Traded in my Range Rover P550E for a New Defender 110 in Tasman Blue….. Excellent communication and great deal…. Deal went exactly as agreed… Will buy from Chandler RR again.
Excellent experience from the General Manager to Sales…. Traded in my Range Rover P550E for a New Defender 110 in Tasman Blue….. Excellent communication and great deal…. Deal went exactly as agreed… Will buy from Chandler RR again.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with Land Rover Chandler. We appreciate your trust and are glad the deal met your expectations. We look forward to assisting you again.
Bobby, Chad, and Christopher did a great job! We are very happy with our decision to buy our vehicle from Land Rover Chandler! We will be back!
Bobby, Chad, and Christopher did a great job! We are very happy with our decision to buy our vehicle from Land Rover Chandler! We will be back!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with our team at Land Rover Chandler. We're glad you're happy with your vehicle purchase. We appreciate your feedback.
Land Rover Of Chandler is a very dishonest dealership! From the salespeople to the General Manager Bobby Perich, who never returns phone calls. I purchased a new Land Rover and wish I had not! The Finance Manager Chad Hansen, kept pushing me to buy things I did not want and later found out his was not telling me the truth, Chad had sneaked in something I never agreed to purchase into my Finance paperwork(but made my payment the same by extending my loan term I never agreed too!) It makes me disgusted how these people do this and get away with it, Now I feel completely stuck in some Loan I never authorized and worthless product I paid for and will never use! Chad Hansen in Finance clearly lied to my family about financing options and interest rates! They all work together to manipulate customers and then present a fake honest image for their dealerships! Stay Away and DO NOT PURCHASE FROM LAND ROVER OF CHANDLER! Have nothing bad to say about Gavin or Pierre.
Land Rover Of Chandler is a very dishonest dealership! From the salespeople to the General Manager Bobby Perich, who never returns phone calls. I purchased a new Land Rover and wish I had not! The Finance Manager Chad Hansen, kept pushing me to buy things I did not want and later found out his was not telling me the truth, Chad had sneaked in something I never agreed to purchase into my Finance paperwork(but made my payment the same by extending my loan term I never agreed too!) It makes me disgusted how these people do this and get away with it, Now I feel completely stuck in some Loan I never authorized and worthless product I paid for and will never use! Chad Hansen in Finance clearly lied to my family about financing options and interest rates! They all work together to manipulate customers and then present a fake honest image for their dealerships! Stay Away and DO NOT PURCHASE FROM LAND ROVER OF CHANDLER! Have nothing bad to say about Gavin or Pierre.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Land Rover Of Chandler is a very dishonest dealership! From the salespeople to the General Manager Bobby Perich, who never returns phone calls. I purchased a new Land Rover and wish I had not! The Finance Manager Chad Hansen, kept pushing me to buy things I did not want and later found out his was not telling me the truth, Chad had sneaked in something I never agreed to purchase into my Finance paperwork(but made my payment the same by extending my loan term I never agreed too!) It makes me disgusted how these people do this and get away with it, Now I feel completely stuck in some Loan I never authorized and worthless product I paid for and will never use! Chad Hansen in Finance clearly lied to my family about financing options and interest rates! They all work together to manipulate customers and then present a fake honest image for their dealerships! Stay Away and DO NOT PURCHASE FROM LAND ROVER OF CHANDLER!
Land Rover Of Chandler is a very dishonest dealership! From the salespeople to the General Manager Bobby Perich, who never returns phone calls. I purchased a new Land Rover and wish I had not! The Finance Manager Chad Hansen, kept pushing me to buy things I did not want and later found out his was not telling me the truth, Chad had sneaked in something I never agreed to purchase into my Finance paperwork(but made my payment the same by extending my loan term I never agreed too!) It makes me disgusted how these people do this and get away with it, Now I feel completely stuck in some Loan I never authorized and worthless product I paid for and will never use! Chad Hansen in Finance clearly lied to my family about financing options and interest rates! They all work together to manipulate customers and then present a fake honest image for their dealerships! Stay Away and DO NOT PURCHASE FROM LAND ROVER OF CHANDLER!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We have been long-time clients with the Service Department at Land Rover Chandler, and have never had a bad experience. The Service Manager along with our Service Representatives have always been extremely responsive to our needs and have treated our Range Rover Sport like it was their own car!
We have been long-time clients with the Service Department at Land Rover Chandler, and have never had a bad experience. The Service Manager along with our Service Representatives have always been extremely responsive to our needs and have treated our Range Rover Sport like it was their own car!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I came in and worked with Laurie Barnes in Finance. I was a first time buyer and told her I wanted to look at financing half of the price(had cash for the other) with my father's bank Navy Federal, cuz I knew they had really good interest rates. Laurie was very dishonest to my face and said Navy Federal would not give me a loan (even with excellent credit dad as a cosigner) because Land Rover of Chandler was the only dealership for " Land Rover FIRST TIME BUYER PROGRAM' which is all untrue. She keep hammering me to buy warranties, tire protection, maintenance, etc(all things I did not need or could not afford) and it was a total waste of my day, time, gas! Oh yeah and I got approved at Navy Federal too by the way. Its not morally right to be dishonest. I think I will complain to BBB and attorney generals office about her and Land Rover Of Chandler for letting her do that in the Finance Department!. Scamming and taking advantage of the customers to push a sale and make the BIG BUCKS!
I came in and worked with Laurie Barnes in Finance. I was a first time buyer and told her I wanted to look at financing half of the price(had cash for the other) with my father's bank Navy Federal, cuz I knew they had really good interest rates. Laurie was very dishonest to my face and said Navy Federal would not give me a loan (even with excellent credit dad as a cosigner) because Land Rover of Chandler was the only dealership for " Land Rover FIRST TIME BUYER PROGRAM' which is all untrue. She keep hammering me to buy warranties, tire protection, maintenance, etc(all things I did not need or could not afford) and it was a total waste of my day, time, gas! Oh yeah and I got approved at Navy Federal too by the way. Its not morally right to be dishonest. I think I will complain to BBB and attorney generals office about her and Land Rover Of Chandler for letting her do that in the Finance Department!. Scamming and taking advantage of the customers to push a sale and make the BIG BUCKS!
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Everything went very great at dealership and everything has been find so far. Thank for everything.
Everything went very great at dealership and everything has been find so far. Thank for everything.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service in and out and always keeping you in loop while you're vehicle is getting serviced
Great service in and out and always keeping you in loop while you're vehicle is getting serviced
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair