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Frank Boucher Mazda of Racine

(59 reviews)

Reviews

(59 reviews)

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We had a wonderful salesperson named Sarah when we went...

We had a wonderful salesperson named Sarah when we went to the dealership! She was knowledgeable and very helpful! The finance part was tedious! We are very happy with our Mazda CX-5!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My daughter tried to buy a car at this dealership. They...

My daughter tried to buy a car at this dealership. They declined to take her check. The salesperson and the finance person said that it was because she was so young. Then they asked me if I had my checkbook. It was a clear case of age discrimination. I would never buy from this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nick was patient and very helpful in our decision....

Nick was patient and very helpful in our decision. Answered all our questions. Love my Mazda CX5 ! Would suggest anyone looking for a new vehicle, Nick is the guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

John and George were amazing to work with! Fantastic...

John and George were amazing to work with! Fantastic customer service and made the car buying process seamless. Thank you to you both for making it a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very happy with my Mazda CX5 Grand Touring Reserve...

Very happy with my Mazda CX5 Grand Touring Reserve purchase! Sarah Turner was great before and after the sale! She made the process quick and simple and had everything ready before I even arrived.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always a pleasure working with Scott Westbrook at Boucher...

Always a pleasure working with Scott Westbrook at Boucher Mazda in Racine! We love our new Mazda 5X! Thank you for making it so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer service with a minimum of the car buying...

Great customer service with a minimum of the car buying dance that makes car shopping so unpleasant for most. Car I was interested in was available and ready when I arrived for a test drive. The paperwork for the final purchase- I did not finance- was completed in less time than it took me to drink a cup of coffee. I was very impressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Car Buying Experience

Things are different this year for sure, but our car buying experience was great. After shopping around by phone, I worked with Scott Westbrook who gave me the best price. He was very responsive and helpful. The website is great too. Car details and even the window sticker are all available on their web site. The actual sale was very efficient and took advantage of technology to streamline the process. I'm sure you can get copies of all the paperwork but I left with just a thumb drive! I love my new CX-30!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A Great Time to Buy

Things are different this year for sure, but our car buying experience was great. After shopping around by phone, I worked with Scott Westbrook who gave me the best price. He was very responsive and helpful. The website is great too. Car details and even the window sticker are all available on their web site. The actual sale was very efficient and took advantage of technology to streamline the process. I'm sure you can get copies of all the paperwork but I left with just a thumb drive! I love my new CX-30!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great buying process.

Scott Westbrook was fantastic. He made the buying process very easy and fast. I will definitely continue to do business with Scott at Boucher Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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