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Lexus of Orlando

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (393 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday 10:00am–6:00pm Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (393 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Orlando from DealerRater.

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My luxurious experience

Great service on Tuesday, 9/20/22. I purchased my car here in 2018. Have been happy with my car and the service I have received during the 4 years. Excellent personnel from the time you arrive until you leave. I can tell Lexus strives to give you the best experience you can get with a car dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thieves at Orlando Lexus.

I brought my SUV in for its 30K service and while Lexus had the car one of there employees rifled through my console and stole a $50 gift card and some $5 bills that I keep in there for valets. After repeated calls to Lexus of Orlando one of the managers told me that they we’re giving me a credit towards my next service. Why would I ever go back?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great place with great people love this dealership

Amazing service department. From the time I pull up out of the car in less that a minute. the in an out process is great. Got my rental car in minutes. Service advisor was super friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Review

They always take me right on time. There is always a courteous driver to get me over to the mall while my car is being serviced. Good communication. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service.

Excellent service. They did a great job with my car and made me feel at home. Provided a loaner car and made it very easy to get the service completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Highly recommend

Our car buying experience was easy and went smoothly thanks to our salesperson Jeff! He was very helpful and friendly and we didn’t feel pressured at all. The showroom is beautiful and the process was quick! Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Luxury Service.

Two years and counting dealing with Nicholas Archbald. Always professional and attentive. Just what I expect every time. I will continue to count on Nick and Lexus of Orlando for my service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A trip to Lexus

We were greeted by a hostess and showed us where we should wait for Jose. We were kept abreast with info about our auto. When our auto was ready Jose informed us about avfuture repair to be done by the next oil change. Always a pleasure going to Lexus of Orlando.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service!

Lyndon has always given us an exceptional service for over 15 years. He has always been available to help us when we had issues with our cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First time and they were awesome. I will be back.

Great service with knowledgeable techs. Very professional and reasonable. Angel was very pleasant and I will definitely come back. The waiting area was very pleasant and they offered free refreshments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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