Don Hattan Ford

The sales team member (Brady) had the vehicle I called about already moved out and ready for a test drive when I arrived. He was knowledgeable of the vehicle and honest in his assessment during the test drive. The team handled my financing with grace, knowing I was a first time buyer and loan options would be more limited, doing their best to find me a down payment and APR that worked with my budget. Overall a great experience!

I drove over an hour to come test drive a vehicle and when I got there I found out that on top of the $695 "document fees" I would also owe a $799 fee for film that they already put on the vehicle to protect it. When looking at a $12000 vehicle being charged an extra $1500 in fees is ridiculous!!! He tried to tell me it was normal for the industry, but I ASSURE you that I've been car shopping for over a month and that is the most outrageous amount I've heard at ANY car dealership and I've looked in Wichita, Newton, Hutchinson, McPherson, and Salina. I put the vehicle in reverse and took it immediately back to the parking lot and left. Buyer beware and ask about their fees up front!! Ps... I've also received 2 texts since my visit and I've responded to both from a sales manager named Jeremy that I had a bad experience and then get no answer back at all. Apparently those are automated

Klan village!!!!! If you are black DO NOT GO HERE FOR A CAR YOU WILL FEEL THE ENERGY AS SOON AS YOU WALK IN THE DOOR. I went In to buy a car my salesman Braden was very condescending off the jump. The car they had online was not at the dealership, so I was told the car would be there tomorrow, they were having an issue with the transporter. After about 4 or 5 days of being told the car would be here tomorrow, then I went to it will be here in two hours after 3 days of that the car finally arrived. Keep in mind i had given my down-payment so that the car would be held for me so no other buyers could start the process of buying the vehicle. I put down $1000.00 I was told I would be approved for the vehicle with $1,000.00 down. My credit had been ran and I was approved. I was then told the car needed to be repaired so I would have to wait a day or two for the part to be delivered. When the part was delivered and put on the car I was ready to take ownership of the vehicle. Keep in mind i live in Wichita, I had drove to this dealership about 9 or 10 times from Wichita to Agusta. The day I go to take delivery of the vehicle I was told I would have to put $3,000.00 more down, so $4,000.00 total. So I went from being approved with $1,000.00 down to now $4,000.00. Didn't try to work with me AT ALL!!! So I go to super car guys in Wichita and was just going to buy a car from them. While dealing with the salesman at super car guys I told him about the issues I just went through at Don Hattan ford. He spoke with his manager, and they went and bought the car from Don Hattan cash and sold me the car with no money down. THE EXACT SAME CAR. So somehow they were able to get me financing with ZERO DOWN !!! All in all the place is racist as xxxx. I have been black 46 years and have biracial children. I don't just throw the race card out lightly, but its clear as day here. If you are a person of color DO NOT SUPPORT THESE PEOPLE.

Aubree from Don Hattan Ford went above and beyond to give me 100 percent satisfaction!!

Bought a truck on 9/19. A few days later the truck started making a thud noise when going over bumps or dips in the road. A few days after that, the check engine light came on with "fuel sensor failure" notice on the dashboard. The next eight days were spent trying to get someone to call me back about the issue. On Oct. 4th, someone finally reached out. Took the truck in on Oct. 6th. The diagnosis was front differential, CV axles, fuel gage, and fuel pump. Don Hattan had my truck for 8 days and I got it back, it is still not fixed properly. It took me three more days to get someone to call me back for a resolution. This in addition to several misrepresentations during the buying and financing process. I've asked that the loan be rescinded due to the gross misrepresentations during the buying process and for selling a vehicle with major mechanical issues. They've decided that keeping the loan in tact is more important than doing what's morally sound and satifying the customer. I'll be going at this from a different angle going forward. Buyer beware!

Easiest experience buying a vehicle we've ever had. Josh and Micah were top notch, very professional. They did everything exactly as they said they would.

They claim up front pricing but then they add a $799 fee for clearcoat and doorgards (which had probably already been done when the car was new if at all) and then their document fee is $699 which is about $250 higher than the average for KS. Then when I sat down to buy the car the payment was too high so I asked for a breakdown of what was in it. There was an option for a hitch which I had told them several times to take out. After I finished the process I realized that they charged me $500 more than what I had agreed on to make the payment what it was. I had to repeatedly tell them that I did not what the extended warranty and had to sign approximately 10 times verifying this. Then when I got out to take the car they only had 1 key. I paid over $27,000 for this vehicle and they could not give me 2 keys. This is terrible customer service.

Sold me a lemon and refused to fix it. They avoid phone calls and service manager is rude and condescending.

Great dealership - the employees were open, personable, and transparent while keeping the process as efficient as possible. I do not feel like I was talked into buying something that I was not going to like, and I feel like I bought a quality truck.

Salesperson was great during buying experience. Had some trouble after I took vehicle home with application. Had to send more forms to dealership. Everything was taken care of quickly.