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Key GMC of Rochester

(515 reviews)
Visit Key GMC of Rochester
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2020 state dealer award
View 3 awards
2020 state dealer award 2020 state dealer award
2020 consumer dealer award
New (603) 841-3257 (603) 841-3257
Used (603) 841-3184 (603) 841-3184
Service (603) 841-3370 (603) 841-3370

Reviews

(515 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Key GMC of Rochester from DealerRater.

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This dealership is housed in a modern building.

This dealership is housed in a modern building. The layout and waiting room is very comfortable. The people that work there are friendly and passionate about their jobs. I'm sure they are happy when the customers are happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Always a great experience.

Always a great experience. Very Honest and super reasonable prices. You guys rock! I got my appt time wrong, was over an hour late and they still accommodated me and had all the work done by end of day. Sincerely appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great first experience for 50,000 mile service.

Great first experience for 50,000 mile service. Staff terrific explaining KEY’S way of services in a professional and friendly manner. The muffins were good. KEY will be next service choice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Friendly professional customer service Positive

Friendly professional customer service Positive experience Excellent customer service, courteous attentive to the needs of the client.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fixed vehicle as needed.

Fixed vehicle as needed. Thank you for the great job. Paul was awesome to deal with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

They always keep me informed and do a great job.

They always keep me informed and do a great job. No issues with them at all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Every bit of service was perfect couldn't ask for better

Every bit of service was perfect couldn't ask for better customer service I will definitely be back and send anyone I know there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Our service we had no complaints with.

Our service we had no complaints with. My husband said everyone was on time and courteous and quite helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Always professional and the service department is

Always professional and the service department is excellent my niece brings her car there and she has 2 young children Kristy in the service department has always made sure her car stays up to date on everything it needs and has been a great help with warranty issues also. What a relief for me knowing her car is safe and up to date on things. Can't thank you enough

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I don't like the way they handle my car .

I don't like the way they handle my car .I will never come back there again. And I will never recommend this garage to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.