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Key GMC of Rochester

(515 reviews)
Visit Key GMC of Rochester
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2020 state dealer award
View 3 awards
2020 state dealer award 2020 state dealer award
2020 consumer dealer award
New (603) 841-3257 (603) 841-3257
Used (603) 841-3184 (603) 841-3184
Service (603) 841-3370 (603) 841-3370

Reviews

(515 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Key GMC of Rochester from DealerRater.

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I contacted the service manager and he was quick to

I contacted the service manager and he was quick to respond. The manager and the technician worked hard to get my vehicle back to me as quickly as possible. Thank you for taking the extra time to get the job done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Paul and the team at Key GMC were very helpful and

Paul and the team at Key GMC were very helpful and understanding of the situation with my truck. Fixed in less than a day! Can’t thank the Key team enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Made it simple and quick No This survey is losing me.

Made it simple and quick No This survey is losing me... 4 more words please

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Matt and all the others help me get what I wanted at a

Matt and all the others help me get what I wanted at a fair price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My service was excellent and people friendly and cordial…

My service was excellent and people friendly and cordial… I would highly recommend this facility for all your cars needs! And they have excellent snacks!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

People at the dealership are nice knowledgeable and

People at the dealership are nice knowledgeable and polite. Nice clean waiting room and bathroom. Service was done in a timely manner and truck is working well again. Price for repair was on the high side. Google said repair cost between 100.00 - 200.00 and dealership charged $265.00 plus .03 credit card fee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service department was able to get me in promptly,

Service department was able to get me in promptly, quickly diagnosed the issue, and corrected it promptly. Excellent experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Key GMC started off as just being the place where I saw

Key GMC started off as just being the place where I saw the lowest prices. But they truly made the process extremely painless. By the end of it, I didn’t even feel like I had done anything but switched vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had to bring my car back after maintenance due to a

I had to bring my car back after maintenance due to a leak that they let me go home with the first time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Friendly and knowledgeable staff!

Friendly and knowledgeable staff! Made the process easy and efficient. 10/10. Will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.