Reviews
The service person was very professional and courteous.
The service person was very professional and courteous. He went the extra mile for me because I needed a phone charger and he found me one from another friendly service person!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your five-star feedback! We hope to make future visits just as positive at Subaru of Utica. See you next time!
The service department took me in and check my car to
The service department took me in and check my car to make sure it was ready for my trip.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy our Subaru of Utica team could help get you ready for your trip! Have so much fun and visit us again whenever we can assist!
My Friend bought a Subaru Legacy brand new, 2 years later
My Friend bought a Subaru Legacy brand new, 2 years later he goes to trade it in only to find that it was in an accident with 3 miles on it and they never disclosed it to him.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom, thanks for bringing this to our attention. We take any claim of non-disclosure seriously and would like to get more details so that I can investigate this situation. If your friend could contact us, we would appreciate the opportunity to make things right. Thank you, Michael Rich - General Manager - michaelrich@lithia.com
I did not leave a happy camper.
I did not leave a happy camper. Why is Dan Perkins still listed as your service Mgr on this pg. Show lack of attention to detail.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're sorry to hear that your experience wasn't satisfactory, and we take your comments seriously. If there's anything specific you'd like to discuss, please reach out at any time. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com
Our experience with Justin Malagese was very good.
Our experience with Justin Malagese was very good. He helped us financially work our way to buying the car. Very polite and personable when we needed to ask questions. Better than other dealers we went to. Asset to your dealership. Thanks again Wendy and Rocco.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rocco, it's great to hear you had a smooth and positive experience with our team member Justin here at Subaru of Utica. We truly appreciate your kind words and support! Enjoy your new car!
Such great staff and service.
Such great staff and service. I felt welcomed and respected. I had to wait for close to two hours however the waiting area was very comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback about our team and the customer service at Subaru of Utica! We love hearing about the comfort of our waiting area, and we appreciate your patience. Drive safely!
Every visit to Subaru is pleasant, quick and
Every visit to Subaru is pleasant, quick and professional.The service dep does a great job and I always feel more confident when my maintenance work is done at Subaru.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It makes us so happy to hear this about our team! We hope to welcome you back to Subaru of Utica for all of your future auto needs.
The dealership was very nice and organized.
The dealership was very nice and organized. All the workers we’re friendly and helpful. I had a great experience purchasing my car here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re pleased to hear you had a great experience! Thank you for choosing Subaru of Utica and for sharing your feedback with our team. Congratulations on your new car!
Both your sales and service departments have great people
Both your sales and service departments have great people who care about their customers. Bravo! They explain everything in easy to understand terms, they are kind, helpful, knowledgeable people. They make Subaru of Utica the best place to do business with .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing feedback like this! Thank you for choosing Subaru of Utica and sharing your support for our team. See you next time!
They are always helpful and welcoming when I bring my
They are always helpful and welcoming when I bring my vehicle in for service. The place is clean and neat. I enjoy a free cup of coffee while I wait for my vehicle. They inform me of any issues good or bad in a timely fashion.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We’re glad to hear you enjoy our clean facilities and helpful service team. Your feedback is greatly appreciated. We look forward to seeing you again! - Subaru of Utica