Reviews
I had to wait for 1-1/2 hours for my car because the
I had to wait for 1-1/2 hours for my car because the service rep neglected to tell the technician that additional work was not being done that day. Poor communication.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, I apologize for the delay you experienced during your visit. It sounds like there was a miscommunication on our end, and I understand how frustrating that must have been. We strive to provide timely service, so thank you for bringing this to our attention. Please feel free to reach out if you'd like to discuss further or need assistance in the future. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com
Paul Snyder was an excellent salesman.
Paul Snyder was an excellent salesman. He was thorough and helpful in assisting our choice of vehicle to purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are so glad to hear you enjoyed working with Paul and we will be sure to pass along your appreciation. Thank you for choosing Subaru of Utica!
My experience was great at first we were nervous and
My experience was great at first we were nervous and tgought we were gonna be pushed into something we werent gonna like but we got 2 crosstrek wilderness 2025 it was such an amazing car buying experience tgank you . To my car sales person Michael.Cancilla
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's awesome to hear Michael made the process smooth and stress-free. Enjoy your 2025 Subaru Crosstrek Wilderness vehicles! Thank you for choosing Subaru of Utica!
Mike Cancilla was my salesman when I bought a 2025
Mike Cancilla was my salesman when I bought a 2025 Outback Onyx on 20-Aug-25. Mike was very patient, friendly and knowledgeable on all the features and the purchasing and finance process. I will recommend him highly to anyone seeking a new Subaru!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback about Subaru of Utica! It's fantastic to hear that Mike made your buying experience so seamless. We hope you enjoy your 2025 Subaru Outback Onyx, and we appreciate your recommendations!
The staff at Subaru Utica were courteous and supportive
The staff at Subaru Utica were courteous and supportive with the new car buying process. Would definitely do business with them again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with our team, Heather! We appreciate your business and hope to see you again at Subaru of Utica. Enjoy your new car!
Paul Snyder was an excellent salesman and Moe was awesome
Paul Snyder was an excellent salesman and Moe was awesome for the financial part ....he was funny! I enjoyed my experience w this dealership and love the car and most of all the numbers they promised matched what was on paperwork!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review! We're so pleased to hear that Paul and Moe made your experience seamless and enjoyable. Enjoy your new car, and thank you for choosing Subaru of Utica!
The appointment went fine, things were taken care of and
The appointment went fine, things were taken care of and we were out of there in a relatively short time. Our service person, Tim McQuinn, was very helpful and most courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear you had a quick and easy appointment with Tim at Subaru of Utica! Thank you for your business and for sharing your experience. Drive safely!
I was very pleased with the level of profession of all
I was very pleased with the level of profession of all those involved in ensuring my 2025 Subaru was well taken of. The service Advisor Timothy Mcquinn (5 STARS!) did a great job, as did those who performed the maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad Timothy and the team provided excellent service for your 2025 Subaru. We truly appreciate you choosing Subaru of Utica. Take care!
Nick was Courteous and helpful and kept me updated.
Nick was Courteous and helpful and kept me updated. Thank you And if I can communicate this in less than 15 words, I should be allowed to by your survey tool!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that Nick provided you with excellent service at Subaru of Utica! We'll share your kind words with him. Your input about the survey is appreciated too. Safe travels!
Absolutely wonderful experience.
Absolutely wonderful experience. Brad was knowledgeable, very personable, explained everything. Was welcomed by everyone i came in contact with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re proud to hear Brad and the team made your experience at Subaru of Utica so enjoyable. If you need anything else, we're here to help! Safe travels!