Reviews
This place is a rip off and has no value for the customer
This place is a rip off and has no value for the customer or their time. STAY AWAY FROM THEM !!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Susan, I am sorry that we couldn't come to an agreement on a price. As you can see, our pre-owned vehicles are priced with $3,000 down cash or trade, just as many of our other competitors do as well. This is clearly displayed on our website but we understand your frustration.
Had a good initial experience but lack of communication
Had a good initial experience but lack of communication is an understatement. Not sure if they trying to hide anything but something is off.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Dear Jeffrio, We would be happy to resolve any issues your have. If this is regarding service, please contact our Fixed Operations Director, Martin Smith at 508-730-1000, ext. 6006. If it is regarding sales, please contact Bryce Sewall, our GSM at 508-730-1000, ext. 6015. Thank you!
This was the best car purchasing experience we have ever
This was the best car purchasing experience we have ever had! Manny was helpful, professional, and communicated every step to us in the process. Bryce was also very supportive and knowledgeable. We will definitely continue to do business with them in the future! We love our new Ford Bronco!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear djobryan2, Thank you so much for your 5-star review. We truly appreciate your business and thank you for your comments about your salesperson, Manny!
I love my 2021 Maverick.
I love my 2021 Maverick. Josh was an awesome salesperson who listened and cared. A pleasure!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Deb, Congratulations on the purchase of your Maverick!!! We appreciate your choosing Empire Ford. We're so happy to hear that you had a positive experience with your salesperson, Josh Kidwell!
Kevin B (and Robert McMahon) excelled in customer
Kevin B (and Robert McMahon) excelled in customer service. I appreciate their prompt communications with me regarding purchase of 2025 Ford Maverick xlt. Answering all my inquiries in detail in phone and in person. I enjoyed my interactions tremendously. Lovely gentleman. I will gladly do business through them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear mtnn, Thank you so much for positive review and for your comments regarding Kevin B and Rob M. We're so happy to hear the "excelled in customer service." Enjoy your new Maverick!!!
Sales person was very professionally and knowledgeable of
Sales person was very professionally and knowledgeable of the vehicle. Took the time to explain vehicle options. Sales person made for a better buying experience.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Absolutely not happy with the service I would never ever
Absolutely not happy with the service I would never ever do business with this dealership again, and I have notified friends and family not to either
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Kevin is always a pleasure to do business with.
Kevin is always a pleasure to do business with. I would recommend to anybody I know.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience that was headache free!
I had a great experience that was headache free! They made it quick and easy. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Esteban was very professional and I got the deal that I
Esteban was very professional and I got the deal that I wanted. I would've given it 5 stars if it weren't for the back and forth with the price. That is just so tiring.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car