Reviews
Write a reviewPretty trucks, shady business
I purchased my 2019 deleted f250 for $70,000 along with a full warrenty from auto innovation and was reassured the truck would be covered under this aftermarket warranty despite the modifications. 3 years later my transmission has gone out so I decided to make a claim only to get denied by the warranty company due to the "dpf delete" that I purchased the truck with. After speaking to the warranty company there was a resolution in sight! Since I was negligently sold this warranty, All Auto Innovation would have to do is file a cancellation form and admit their wrong doing and I would receive a full refund! After numerous attempt and legal action I they still remain radio silent! They sell some pretty trucks but do some shady business, I will be taking my future six figure truck purchases elsewhere!
Pretty trucks, shady business
I purchased my 2019 deleted f250 for $70,000 along with a full warrenty from auto innovation and was reassured the truck would be covered under this aftermarket warranty despite the modifications. 3 years later my transmission has gone out so I decided to make a claim only to get denied by the warranty company due to the "dpf delete" that I purchased the truck with. After speaking to the warranty company there was a resolution in sight! Since I was negligently sold this warranty, All Auto Innovation would have to do is file a cancellation form and admit their wrong doing and I would receive a full refund! After numerous attempt and legal action I they still remain radio silent! They sell some pretty trucks but do some shady business, I will be taking my future six figure truck purchases elsewhere!
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Auto Innovation is Great
I’ve lost count on how many vehicles that I have purchase through these guys. 5 or more I know. I’ve never had a bit of trouble with any vehicle from these guys. If I could rate them a 10 I would. Due to they go out of their way to help you or find you what you need. I have from friends from 2 different states buying vehicles through Auto Innovation. Great guys and great service.
Auto Innovation is Great
I’ve lost count on how many vehicles that I have purchase through these guys. 5 or more I know. I’ve never had a bit of trouble with any vehicle from these guys. If I could rate them a 10 I would. Due to they go out of their way to help you or find you what you need. I have from friends from 2 different states buying vehicles through Auto Innovation. Great guys and great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for being a loyal customer Jay!
Very good and reliable dealership
Very easy to deal with. I would recommend them to anyone and will definitely be returning in th future for any of my car buying.
Very good and reliable dealership
Very easy to deal with. I would recommend them to anyone and will definitely be returning in th future for any of my car buying.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer
I have purchased two Vehicles from auto innovations..Couldn’t be more happier with the vehicles, customer service and friendship I have made from this company.great company
Buyer
I have purchased two Vehicles from auto innovations..Couldn’t be more happier with the vehicles, customer service and friendship I have made from this company.great company
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Place!
Awesome team to work with, so helpful and found exactly the car i wanted! Will definitely be back and recommending them to my family and friends.
Great Place!
Awesome team to work with, so helpful and found exactly the car i wanted! Will definitely be back and recommending them to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Dealership & great after the sale service
Best used dealer around, Alex one of the one's was my sales man & he was great! Best truck i've ever had! Would definitely buy another one from them.
Great Dealership & great after the sale service
Best used dealer around, Alex one of the one's was my sales man & he was great! Best truck i've ever had! Would definitely buy another one from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing Customer Service
Alex & his team are absolutely wonderful. They treat you like family and go above and beyond for their customers. I would highly recommend purchasing your vehicle from his team. They always treat you fair & work with you when needed.
Amazing Customer Service
Alex & his team are absolutely wonderful. They treat you like family and go above and beyond for their customers. I would highly recommend purchasing your vehicle from his team. They always treat you fair & work with you when needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible
I highly recommend not buying anything from Auto Innovation.... We bought a truck for $26,000... They put one new tire on it for $750, then our sales man told us that they could have done a whole new set for $300 more but his boss wanted to save that money... mind you this truck that we had already drove 3 hrs to get really really needed a whole new set of tires...and now we are going to have to drop $2,000 on tires.... 2 days after buying it the check engine light came on (You can tell they just reset it all)... Now 3 months down the road after only treating this truck like a baby and only putting about 2,000 miles on it just driving it to work. It started​ throwing transmission codes and it won't switch out of second gear... Took it to the shop and we need a new transmission, so about $5,000-$7,000 easy.... and it also needs a new $500 torque converter... So after spending $26,000 on this truck, we need to turn around and spend $8,500 on it.... And having two small children, we don't have that money at all and are really screwed... I called the guy and he was so very rude and told us we could pay to get the truck 3 hrs to his guy and pay for everything at the price he would get it , which would still be very expensive or he could give us only $500��..
Horrible
I highly recommend not buying anything from Auto Innovation.... We bought a truck for $26,000... They put one new tire on it for $750, then our sales man told us that they could have done a whole new set for $300 more but his boss wanted to save that money... mind you this truck that we had already drove 3 hrs to get really really needed a whole new set of tires...and now we are going to have to drop $2,000 on tires.... 2 days after buying it the check engine light came on (You can tell they just reset it all)... Now 3 months down the road after only treating this truck like a baby and only putting about 2,000 miles on it just driving it to work. It started​ throwing transmission codes and it won't switch out of second gear... Took it to the shop and we need a new transmission, so about $5,000-$7,000 easy.... and it also needs a new $500 torque converter... So after spending $26,000 on this truck, we need to turn around and spend $8,500 on it.... And having two small children, we don't have that money at all and are really screwed... I called the guy and he was so very rude and told us we could pay to get the truck 3 hrs to his guy and pay for everything at the price he would get it , which would still be very expensive or he could give us only $500��..
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
The truck in question was purchased AS-IS. It had over 120,000 miles on it. 3-4 months and 5-6000 miles after customer purchased vehicle they began having transmission problems. We are sorry for their issues and we did offer some monetary help, but we could not satisfy them.