Salem Ford

4.6 out of 5 4.6
Rectangle 48
Sales 8:30 AM - 6:00 PM
Service 8:00 AM - 4:00 PM

Salem Ford Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2018

At Salem Ford, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales pr

...

ocess will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation to ensure a lifelong relationship with the Key Auto Group.

"A Key Auto Group Dealership- Experience the Key Difference!"

Service

Oil, Filter Change

$34.95 and up*

Tire Rotation

$19.95 and up*

Transmission Service

$229.95 and up*

Battery Service

$29.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
50 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    November 25, 2019

    My wife and I drove 2 hours because they happened to have cars we were both looking to drive home. Our salesman, John, was nice and seemed like he genuinely... wanted to help us. During the process the sales manager, Jason, told us ?on his word? that he would write us a check for $250 if regardless of whether or not we purchased both cars. Needless to say we didn?t get both. After asking several times about the check prior to leaving, I was finally told the check would have to be mailed. Of course. It?s now been over a week since my purchase. After an email to my salesman and no reply, I?d say the check isn?t going to happy. The old bait and switch. Luckily I like the truck.

    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 19, 2019

    Josh is an excellent salesmen. New GM believes in Veterans and goes out of his way to help out all who served.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 12, 2019

    I made a phone appointment for an inspection, the process was quick and was happy to receive a reminder email too. When I arrived I drove right into the... service area, I like that I did not have to get out, go in and check in and then go back and drive in. The technician spotted a screw in my tire and quickly repaired it, the whole appoint took less than 40 min. Very happy.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    George, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can d...o for you! Safe travels!

  • 5.0 out of 5
    November 10, 2019

    Salem Ford offered the best price on both my new vehicle and trade-in. It was literally "hassle free". The sales people were friendly and knowledgeable... and the vehicle quickly. I will definitely go there for my future car needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 3.0 out of 5
    November 8, 2019

    Service was great. Has problems with management telling me one thing and then giving me something less then we agreed on.

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    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 1, 2019

    I bought a used F150 from this dealership. I was buying from out of state via phone, email and text. I worked with Josh Bowen once things got serious.... Josh was very attentive and straightforward. He followed up on everything and is a great guy. I worked the deal with Armando the Finance Manager and both he and Josh made this a really comfortable transaction. Armando is honest, clear, and great to work with. These guys made this remote purchase go great, they had the truck ready when I got there and all the paperwork ready. I recommend these two guys to work with. The truck is exactly as Josh told it was and he went above and beyond doing video calls with me so I could see and ask questions about the vehicle.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, our staff works hard to go the extra-mile for our valued guests! We are glad that was the case for you with the help of Josh and Armando! It's ...reviews like yours that keep us motivated to keep doing all we can for our customers! Congratulations on your new F150! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

  • 1.0 out of 5
    October 31, 2019

    As mentioned earlier never rec'd any information on my new vehicle. To add insult, went in for my first oil change, after being told at purchase "no appointment... necessary was told 2-5 hour wait. If I wanted an appointment would be a week or so out. On my way to one of the many instant oil change places came across another Ford Dealer, Got my oil changed within an hour, (no appointment necessary).

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donald, thank you for taking the time to bring this feedback to our attention. It is discouraging to hear that you may have had anything less than a s...tellar experience here at Salem Ford. We would like the opportunity to address your concerns. Please reach out to James Kirste at 603-898-9766 when you have a chance. Thank you, and we look forward to hearing from you.

  • 5.0 out of 5
    October 30, 2019

    Went to Salem Ford to buy my New Ford Edge, we are very close friends with Luis Guzman, one of the sales managers there. He is the main reason why we went... there all the way from the North Shore. But we were pleasantly surprised with the New facility, attention to detail and the great help and personalized no pressure feeling from Greg DeLuca.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2019

    Dave was great at showing me all the features and functions of my new vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 14, 2019

    My salesman Joshua came through with everything he told me he would do. I'm already looking forward to my next purchase with Salem Ford

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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