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Westgate Kia of Wake Forest

(204 reviews)
Visit Westgate Kia of Wake Forest
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed

Reviews

(204 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westgate Kia of Wake Forest from DealerRater.

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New car buyer

I would highly recommend anyone looking for a new to car to come to Westgate Kia! They were amazing, very friendly, family like environment. They made buying a car extremely easy, almost too easy—haha. Anyway, the whole experience was top notch. Zac, my salesmen, answered every question that I had. He went above and beyond and delivered on the things he said. He made buying the car experience that much more enjoyable. My overall experience with Westgate and Zac was perfect!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

AMAZING

Everybody was awesome and so welcoming! Made the whole process so nice and so stress-free. I was glad to work with a awesome team like Westgate Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome dealership, awesome people

Don’t go to any other dealership, go to Westgate Kia. Less hassle, and the price is what you want. This is our 2nd time buying a car from them and still not disappointed. Will not go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happy with my purchase

I like this dealership because staff are not too pushy on site, give room to make decision, willing to answer any questions, and retain honesty. There are varieties of inventory. Price is quite fair as they state. I didn’t have a good experience with a dealership who pushed sales by giving false promise in writing and changed their words when I went back there. Although I understand dealership needs to make a business, buying car is a big decision for consumer. I was very glad that I didn’t give that dealership the business. I’ll tell people in my circle not to go there. Also it is interesting that each location offers something different in term of package. For example, one location charges a few hundred dollars for oil change. This location offers lifetime oil change free of charge as long as you meet the requirements. Do your research!! After sale service at this place is pretty good as well. I’ll consider this location next time I buy Kia car. Lastly I’d recommend the website to be more current in term of promotion or conditions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good personal care

Staff took care of my car service needs in a timely manner in a very professional and caring way. Deana especially, she let me know what was going on with my car and what was needed, made sure I knew they could take fix what was wrong and the cost before proceeding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Work performed as stated..

Friendly staff...greeted me immediately. Was told car would ready in 2 hours and they delivered. Love the shuttle guy Bill...he was friendly and personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

No Appt. Recall Part taken care right away

No appointment. I just pulled up service person came out to greet me. Reviewed my recall paper and had my car out within one hour! Polite and very efficient !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Listened to me

Everyone I dealt with was courteous. I would give a shout out to Billy for making sure I got in the right car at the right price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding Service

Everyone was friendly and helpful. Derek was very confident and knowledgeable. The waiting room was very comfortable as well. I will come again get my car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Lease and Service

I first leased a 2014 KIA Soul and was offered a 2016 two years later by Norman White, and the sales person was Dawn Stanezak, which I am still driving. The sales and service staff have always treated me well. I'm usually greeted by Gonzalo Tomas, who is always very nice and helpful. Deanna is always nice and helpful. While I'm not good at remembering names, I always recognize their smiling faces and know they are there to help me. I expect I will happily drive a Kia from the Wake Forest Westgate Kia location for the remainder of my life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.