Doggett Ford North

My experience with Doggett Ford was extremely disappointing. I dropped off my truck on Tuesday morning for a scheduled diagnostic appointment and was told to expect a three- to four-day evaluation. I was also told no loaner vehicles were available, despite having received one from this dealership previously, so I had to pay for my own rental. Tuesday and Wednesday passed without any communication. By Thursday, after multiple calls and missed follow-ups, I was told my truck would not be looked at until Monday. I asked if I could pick up my truck and bring it back Monday when they were ready to service it. I was told I would lose my place in line. Essentially, I was expected to leave my truck sitting at the dealership without it being serviced while continuing to pay for transportation myself. This made absolutely no sense. After repeated attempts to get answers, I went to the dealership in person. The service manager and technician who eventually assisted me were professional and helpful, and I appreciate their efforts. Unfortunately, I had to escalate the situation just to get basic information about my own vehicle. The most concerning part was being quoted approximately $11,000 for a transmission replacement before the technician had even test-driven my truck. During the subsequent test drive, I was told my truck had essentially been lost in the process and was sitting in the back lot. I was left questioning how such a major repair recommendation could be made before a test drive and why my vehicle had reportedly been misplaced while I was waiting for updates and paying for a rental. I understand that service departments get busy. What I don’t understand is the lack of communication, accountability, and reasonable solutions offered to a customer who scheduled an appointment and followed the instructions provided. I purchased my truck from Doggett Ford and made the effort to return there for service, even passing other Ford dealerships along the way. Unfortunately, this experience has cost them my trust and future business. The service manager and technician deserve credit for their professionalism, but the overall service process needs serious improvement. I will not be returning to Doggett Ford for service. I encourage prospective customers to consider their options carefully. Selling a vehicle is one thing; providing dependable service and standing behind the customer afterward is another.

From the person that greet you at the door to the general manager finance and service department for me. It’s the number one friendly and keep you informed on everything that they doing to your vehicle a highly recommended I give it a 10

Purchased Truck on 8/13. The truck was advertised as having a bedliner installed for $695.00. Drove 2 hours to pick up the truck and was told the bedliner was scheduled to be installed that day. I was then told I would receive a refund. Finally, on 9/1, I received documents stating that the refund would be sent to the lienholder. 9/14, I received a copy of a draft check that had finally been created. No response to my emails if it had actually been mailed. As of today, no refund has posted at the lienholder. I had to have a bedliner installed at my own cost. Nothing but run around from the Sales Manager. If you buy here, make sure your vehicle has everything installed before delivery. Will never purchase here again.

My service experience was good. I had my truck serviced for transmission and warranty was honored. Only issues I had was with the text messaging which I communicated I was not getting a loaner. I get a call next day from another service advisor and it felt kind of rude due to him wanting an answer about the loaner even though I communicated through their messaging system before. The other issue was when I received my vehicle it was very dirty. It had that brown dust/ mud stuck on the windshield/ body and inside as well being more dusty. I am assuming it was from their workshop at the machinery. No big deal, would be nice if they had a complementary car wash like Team Gillman Honda. Lastly, not sure but there should be an option to see if parts can be expedited in order to get the service done quick. Overall I am satisfied and Dianelly delivered good service.

I am extremely disappointed with my recent experience at Doggett Ford, particularly with Lewis Machado and the way my service concerns were handled. My Ford Mustang EcoBoost has had an ongoing gas smell issue that, in my opinion, should have been properly diagnosed and repaired back in November 2025. Unfortunately, I continue to have concerns about the issue, and my recent interaction with Lewis Machado made the experience even more frustrating. His sarcastic and nonchalant attitude toward my concerns was unacceptable. As a customer, I expect to be treated with professionalism, respect, and genuine concern—especially when dealing with a vehicle safety-related issue that has been ongoing for months. What made the conversation even more confusing was when he compared the recent air-conditioning repairs performed at Doggett Ford to the repairs needed for my Mustang. The comparison simply did not make sense in the context of my concerns about the gas smell, and it left me feeling as though my issue was not being taken seriously. After this experience, I have decided that I will not return to Doggett Ford for future service, nor do I want to deal with someone who approaches customer concerns in this manner. I hope management takes this feedback seriously and understands that customer service, communication, and professionalism matter just as much as the mechanical work being performed. Customers deserve to feel heard and respected when they bring their vehicles in for service.

The purchase of my 2026 maverick was a good experience. Terry was good salesman’s.

Excellent service by Amir Sayed in service department very neat and expert in handling all issues

Excellent service, Anthony, our salesperson was wonderful…most of the paperwork and approval was done online. At the dealership for just a couple of hours. No pressure. New repeat customer.

Miguel was outstanding and handled every aspect of the contact and execution of this process. He is definitely customer friendly. Every aspect of the interaction with Miguel and the staff at the dealership was top notch. Could not recommend them more.

⭐⭐⭐⭐⭐ Excellent Car Buying Experience I had a great experience with the team from start to finish. Everyone was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. The process was straightforward, communication was excellent, and all of my questions were answered promptly. My salesperson took the time to understand what I was looking for, showed me several options, and made sure I was comfortable with my decision. The entire dealership staff was friendly and welcoming, and the financing process was smooth and efficient. I appreciate the outstanding customer service and attention to detail. If you're looking for a dealership that values its customers and makes the car-buying experience easy and enjoyable, I highly recommend giving them a visit. Thank you to the entire team for a job well done! 🚗⭐