Doggett Ford North

My service experience was good. I had my truck serviced for transmission and warranty was honored. Only issues I had was with the text messaging which I communicated I was not getting a loaner. I get a call next day from another service advisor and it felt kind of rude due to him wanting an answer about the loaner even though I communicated through their messaging system before. The other issue was when I received my vehicle it was very dirty. It had that brown dust/ mud stuck on the windshield/ body and inside as well being more dusty. I am assuming it was from their workshop at the machinery. No big deal, would be nice if they had a complementary car wash like Team Gillman Honda. Lastly, not sure but there should be an option to see if parts can be expedited in order to get the service done quick. Overall I am satisfied and Dianelly delivered good service.

I am extremely disappointed with my recent experience at Doggett Ford, particularly with Lewis Machado and the way my service concerns were handled. My Ford Mustang EcoBoost has had an ongoing gas smell issue that, in my opinion, should have been properly diagnosed and repaired back in November 2025. Unfortunately, I continue to have concerns about the issue, and my recent interaction with Lewis Machado made the experience even more frustrating. His sarcastic and nonchalant attitude toward my concerns was unacceptable. As a customer, I expect to be treated with professionalism, respect, and genuine concern—especially when dealing with a vehicle safety-related issue that has been ongoing for months. What made the conversation even more confusing was when he compared the recent air-conditioning repairs performed at Doggett Ford to the repairs needed for my Mustang. The comparison simply did not make sense in the context of my concerns about the gas smell, and it left me feeling as though my issue was not being taken seriously. After this experience, I have decided that I will not return to Doggett Ford for future service, nor do I want to deal with someone who approaches customer concerns in this manner. I hope management takes this feedback seriously and understands that customer service, communication, and professionalism matter just as much as the mechanical work being performed. Customers deserve to feel heard and respected when they bring their vehicles in for service.

The purchase of my 2026 maverick was a good experience. Terry was good salesman’s.

Excellent service by Amir Sayed in service department very neat and expert in handling all issues

Excellent service, Anthony, our salesperson was wonderful…most of the paperwork and approval was done online. At the dealership for just a couple of hours. No pressure. New repeat customer.

Miguel was outstanding and handled every aspect of the contact and execution of this process. He is definitely customer friendly. Every aspect of the interaction with Miguel and the staff at the dealership was top notch. Could not recommend them more.

⭐⭐⭐⭐⭐ Excellent Car Buying Experience I had a great experience with the team from start to finish. Everyone was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. The process was straightforward, communication was excellent, and all of my questions were answered promptly. My salesperson took the time to understand what I was looking for, showed me several options, and made sure I was comfortable with my decision. The entire dealership staff was friendly and welcoming, and the financing process was smooth and efficient. I appreciate the outstanding customer service and attention to detail. If you're looking for a dealership that values its customers and makes the car-buying experience easy and enjoyable, I highly recommend giving them a visit. Thank you to the entire team for a job well done! 🚗⭐

The vehicle I was looking for was what I purchased & special thanks to Javier for making the deal happen. I would highly recommend this dealership and go see Javier too, he will assist you getting what vehicle you're looking for and need. THANKS AGAIN!!

Doggett Ford is telling us that they think we have buyer’s remorse. I was curious so I googled ‘buyers remorse’ to see how they would define it. “Car buyer's remorse is a common experience where purchasers regret their vehicle purchase after signing the contract. It can stem from various factors, including financial concerns, discovering better deals elsewhere, or simply realizing the car doesn't meet expectations” The problem with that definition is that it takes all of the blame off of the other party. That definition does not allow for what caused the remorse to begin with. The lack of communication. The lengthy time the car was in the shop. The expectation that something is fixed when no physical action has occurred to correct anything. The lies that the car is making a noise but they don’t know what it is (but it is not what the “recall” notice states is needed). One week later the noise is 10x and all of the sudden it DOES need the fix the recall stated! Customer service is not keeping anything from happening. Customer service is how you deal with it when it happens. In my opinion the service made this the worst buying experience I have ever had!

Great people got me in and out gave me a great deal on my car