BMW of South Austin

I brought my 2018 X5 to get serviced. Like my past visits to Rick Hendricks dealership, the experience could not have been any more professional, courteous and efficient. Brian Woolverton was my Service Advisor. He explained exactly what was going to occur during the visit. His guidance was most appreciated. A terrific guy. The service technician did a very good job my work. His video to me clearly showed where he had been working. I really thank him for his good work—my X5 drive has improved for sure.

Great, timely service. Charles Reeves is a knowledgeable, experienced, friendly service advisor. I will definitely have my car serviced by BMW South Austin again.

From the start in 2019...it takes 6-8 hours for these people to do anything, so they expect a customer to enjoy their waiting area?? Don't think so. Then we get a very low ball on the trade in, just because of the year and not the milage and equipment. And they want you to be happy!! Service is a nightmare, especially driiving northbound on I-35 just to get to their location...but yet we are suppose to be happy when we get there. And then there are the maintenance issues...seems bmw and especially this firm want one to have ALL maintenance done at their location, which is a pain to get to as noted above, but very expensive and time consuming, even of smallness of the repair...yet we are suppose to be happy! There are other things about this dealership...but I would never, ever recommend this dealership to anyone!! Much better ones in San Antonio!! More customer friendly!!

Thanks Calvin! Top service as always. There is a reason that we have three BMW automobiles and a BMW Motorrad! You are setting the bar high and I like that. Best, MM

They made the service on my X5 easy as pie! It was quick and the waiting area is nice; got some coffee and completed a work video call while I waited. The service representative was friendly, informative, and efficient.

I almost enjoy taking in my car for service at BMW. The service manager Brian took great care in managing the routine maintenance and advising on future service.

Brian W. in service was very helpful getting my front tires replaced. He was polite, informative, and followed up promptly. The process was simple and straightforward.

BMW of South Austin has an exceptional service department. This is not only where I purchased my vehicle years ago but where I continue to have my vehicle maintained. Calvin Medrano in the service department has been my service advisor. His communication, customer, service, and compassion towards the client has been unsurpassed! Feeling like you have a true partnership in the care of your vehicle is how this dealership makes you feel. If you are seeking the best care for your BMW, contact, Calvin in the service department today!

This was one of my best experiences/interactions with the BMW South service department thanks to Calvin Medrano! Appreciate his friendliness, professionalism and getting me out in a timely manner!

This was my second service appointment at this location. Both visits were successful and stress free. I’m looking forward to buying my next vehicle here. Thanks Calvin Medrano.