Reviews
Finance department change financing bank after paperwork
Finance department change financing bank after paperwork was signed with out my knowledge or approval. Will not go back. Sale process was good and salesman was good.
Finance department change financing bank after paperwork
Finance department change financing bank after paperwork was signed with out my knowledge or approval. Will not go back. Sale process was good and salesman was good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Did not like like Johnny's attitude and the way he talked
Did not like like Johnny's attitude and the way he talked to me as a customer. I personally do not recommend working with him. He will cost that dealership in loss revenue. He needs remediation in customer service.
Did not like like Johnny's attitude and the way he talked
Did not like like Johnny's attitude and the way he talked to me as a customer. I personally do not recommend working with him. He will cost that dealership in loss revenue. He needs remediation in customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (540) 948-6806. We look forward to hearing from you.
We had a very positive experience purchasing our preowned
We had a very positive experience purchasing our preowned vehicle from Madison Ford. Our salesman allowed us to compare vehicles by test driving. The person working with us on registration and other paperwork was well organized and moved along faster than we expected.
We had a very positive experience purchasing our preowned
We had a very positive experience purchasing our preowned vehicle from Madison Ford. Our salesman allowed us to compare vehicles by test driving. The person working with us on registration and other paperwork was well organized and moved along faster than we expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
POTENTIAL FRAUD ALERT I took my vehicle to Madison
POTENTIAL FRAUD ALERT I took my vehicle to Madison Ford at the end of September for service. At minimum they should have changed my oil, rotated my tires, filled my tires, and filled my fluids. None of those things occurred. For all I know they played poker for the 90 minutes I was sitting in the waiting room. I can prove my claims and the only excuses they provided were the most ridiculous thing I have ever heard. Middle school students wouldn't believe any if it.
POTENTIAL FRAUD ALERT I took my vehicle to Madison
POTENTIAL FRAUD ALERT I took my vehicle to Madison Ford at the end of September for service. At minimum they should have changed my oil, rotated my tires, filled my tires, and filled my fluids. None of those things occurred. For all I know they played poker for the 90 minutes I was sitting in the waiting room. I can prove my claims and the only excuses they provided were the most ridiculous thing I have ever heard. Middle school students wouldn't believe any if it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re truly sorry to hear you feel this way. Our team has worked hard to clearly explain the services performed and to be open and honest at every step. We stand by the integrity of our staff and the work completed. While it’s clear we haven’t earned your confidence, we do appreciate the opportunity to assist you and wish you well. Warm regards, Melissa Jenkins General Manager Madison Ford
We appreciate you sharing your thoughts. Our service manager was present for your visit and personally witnessed the work performed on your vehicle. Based on both our documentation and firsthand observation, we are confident the service was completed as stated. While we understand you may see things differently, we stand by the integrity of our team and the work they do each day.
I can prove you didn't service my car. Best wishes.
Very pleased and grateful for a awesome experience, will
Very pleased and grateful for a awesome experience, will use Madison ford for my next checkup
Very pleased and grateful for a awesome experience, will
Very pleased and grateful for a awesome experience, will use Madison ford for my next checkup
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I recently purchased a truck from Madison and was very
I recently purchased a truck from Madison and was very impressed with the entire process. Hunter kept me up to date on price changes without coming across as a pushy salesman and I greatly appreciate that!
I recently purchased a truck from Madison and was very
I recently purchased a truck from Madison and was very impressed with the entire process. Hunter kept me up to date on price changes without coming across as a pushy salesman and I greatly appreciate that!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Madison Ford has always done an excellent job of
Madison Ford has always done an excellent job of repairing my Explorer. They are very accommodating of my needs, friendly, efficient, professional and helpful.
Madison Ford has always done an excellent job of
Madison Ford has always done an excellent job of repairing my Explorer. They are very accommodating of my needs, friendly, efficient, professional and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great knowledgeable business and staff.
Great knowledgeable business and staff. Took care to keep my vehicle clean when work was being performed.
Great knowledgeable business and staff.
Great knowledgeable business and staff. Took care to keep my vehicle clean when work was being performed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a great experience.
I had a great experience. The staff was friendly. I got a good deal with no hassle, and the process went quickly. I highly recommend them.
I had a great experience.
I had a great experience. The staff was friendly. I got a good deal with no hassle, and the process went quickly. I highly recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ryan, we're happy you found our staff to be so supportive during your experience here at Madison Ford. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I purchased my car there in 2021.
I purchased my car there in 2021. The service department has been wonderful completing recalls and normal maintenance. The service managers there are always pleasant and helpful. My last visit was for a recall. David got me in and out quickly. A great experience.
I purchased my car there in 2021.
I purchased my car there in 2021. The service department has been wonderful completing recalls and normal maintenance. The service managers there are always pleasant and helpful. My last visit was for a recall. David got me in and out quickly. A great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair