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Madison Ford

(251 reviews)
Visit Madison Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–1:00pm
Sunday Closed Closed
New (540) 318-7193 (540) 318-7193
Used (540) 783-3248 (540) 783-3248
Service (540) 242-8572 (540) 242-8572

Inventory

See all 132 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2022.
We are YOUR Ford Dealer proudly serving Charlottesville, Richmond, Staunton, Culpepper, Madison, Harrisonburg, UVA, Ruckersville, Crozet, Louisa, Fluvanna, Nelson, Fredericksburg, Lynchburg, Farmville, Elkton, Greene, Orange, and Roanoke.

Service center

Phone number (540) 242-8572

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–1:00pm
Sunday
Closed

Reviews

(251 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Madison Ford from DealerRater.

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I can always count on Madison Ford and their team to help me find the right vehicle for the right price. Thank you, Madison Ford!

I can always count on Madison Ford and their team to help me find the right vehicle for the right price. Thank you, Madison Ford!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Excellent experience all around. I had dealt with Hunter on a previous car I was interested in, and again with the vehicle I ended up purchasing. He was great - very personable, no pressure, and honest. They gave me a better finance rate than my bank, and Maggie, who did the financing and final paperwork, was an absolute joy.

Excellent experience all around. I had dealt with Hunter on a previous car I was interested in, and again with the vehicle I ended up purchasing. He was great - very personable, no pressure, and honest. They gave me a better finance rate than my bank, and Maggie, who did the financing and final paperwork, was an absolute joy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Professional, provides consistently good service, always willing to answer questions and explain processes if needed.

Professional, provides consistently good service, always willing to answer questions and explain processes if needed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very smooth transaction. Sales rep Johnny was top notch. Will keep using this dealership based on the very positive experience.

Very smooth transaction. Sales rep Johnny was top notch. Will keep using this dealership based on the very positive experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Courteous employees always helpful. Convenient location for service. Excellent selection of new and used vehicles.

Courteous employees always helpful. Convenient location for service. Excellent selection of new and used vehicles.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great service. Purchased this car here years ago and will continue to use this dealership in the future. Very helpful associates.

Great service. Purchased this car here years ago and will continue to use this dealership in the future. Very helpful associates.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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We have bought 5 vehicles from Madison Ford. Both Johnny Tyler and Melissa made my experience on 2/25 and 2/26 such a great experience. Johnny was so polite, patient and knowledgeable about all the vehicles I viewed and test drove on their lot. I wasn’t sure what I wanted but he never hesitated to make sure he was working towards finding what I wanted. It was an EXCELLENT experience!!! From my original phone call to signing the contract with their amazing general manager Melissa Jenkins. Thank you both so much! Thank you for your kindness and professionalism!

We have bought 5 vehicles from Madison Ford. Both Johnny Tyler and Melissa made my experience on 2/25 and 2/26 such a great experience. Johnny was so polite, patient and knowledgeable about all the vehicles I viewed and test drove on their lot. I wasn’t sure what I wanted but he never hesitated to make sure he was working towards finding what I wanted. It was an EXCELLENT experience!!! From my original phone call to signing the contract with their amazing general manager Melissa Jenkins. Thank you both so much! Thank you for your kindness and professionalism!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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A pleasure to deal with , Johnny the salesman is second to none. Great atmosphere, easily one of the best dealerships in the country. I?ve bought a lot of vehicles from them and feel as they want my business.

A pleasure to deal with , Johnny the salesman is second to none. Great atmosphere, easily one of the best dealerships in the country. I?ve bought a lot of vehicles from them and feel as they want my business.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Robin, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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We traveled over 4 hours to purchase from this dealership. Nothing close to home could even compare. Our salesman, Johnny Tyler was outstanding. This dealership is a no nonsense, honest and friendly experience all around.

We traveled over 4 hours to purchase from this dealership. Nothing close to home could even compare. Our salesman, Johnny Tyler was outstanding. This dealership is a no nonsense, honest and friendly experience all around.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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This was a wonderful experience. Johnny went above and beyond to have our vehicle ready when we arrived. His customer service was excellent. Thank you!

This was a wonderful experience. Johnny went above and beyond to have our vehicle ready when we arrived. His customer service was excellent. Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Shannon, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

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