Reviews
We traveled over 4 hours to purchase from this
We traveled over 4 hours to purchase from this dealership. Nothing close to home could even compare. Our salesman, Johnny Tyler was outstanding. This dealership is a no nonsense, honest and friendly experience all around.
We traveled over 4 hours to purchase from this
We traveled over 4 hours to purchase from this dealership. Nothing close to home could even compare. Our salesman, Johnny Tyler was outstanding. This dealership is a no nonsense, honest and friendly experience all around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was a wonderful experience.
This was a wonderful experience. Johnny went above and beyond to have our vehicle ready when we arrived. His customer service was excellent. Thank you!
This was a wonderful experience.
This was a wonderful experience. Johnny went above and beyond to have our vehicle ready when we arrived. His customer service was excellent. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Shannon, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!
Very happy with the work done to get my work truck back
Very happy with the work done to get my work truck back to me. I have had nothing but positive experiences in my dealings with Madison ford.
Very happy with the work done to get my work truck back
Very happy with the work done to get my work truck back to me. I have had nothing but positive experiences in my dealings with Madison ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly, customer service all the way.
Friendly, customer service all the way. They did a great job getting my car in and out of service
Friendly, customer service all the way.
Friendly, customer service all the way. They did a great job getting my car in and out of service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Finance department change financing bank after paperwork
Finance department change financing bank after paperwork was signed with out my knowledge or approval. Will not go back. Sale process was good and salesman was good.
Finance department change financing bank after paperwork
Finance department change financing bank after paperwork was signed with out my knowledge or approval. Will not go back. Sale process was good and salesman was good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Did not like like Johnny's attitude and the way he talked
Did not like like Johnny's attitude and the way he talked to me as a customer. I personally do not recommend working with him. He will cost that dealership in loss revenue. He needs remediation in customer service.
Did not like like Johnny's attitude and the way he talked
Did not like like Johnny's attitude and the way he talked to me as a customer. I personally do not recommend working with him. He will cost that dealership in loss revenue. He needs remediation in customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (540) 948-6806. We look forward to hearing from you.
We had a very positive experience purchasing our preowned
We had a very positive experience purchasing our preowned vehicle from Madison Ford. Our salesman allowed us to compare vehicles by test driving. The person working with us on registration and other paperwork was well organized and moved along faster than we expected.
We had a very positive experience purchasing our preowned
We had a very positive experience purchasing our preowned vehicle from Madison Ford. Our salesman allowed us to compare vehicles by test driving. The person working with us on registration and other paperwork was well organized and moved along faster than we expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
POTENTIAL FRAUD ALERT I took my vehicle to Madison
POTENTIAL FRAUD ALERT I took my vehicle to Madison Ford at the end of September for service. At minimum they should have changed my oil, rotated my tires, filled my tires, and filled my fluids. None of those things occurred. For all I know they played poker for the 90 minutes I was sitting in the waiting room. I can prove my claims and the only excuses they provided were the most ridiculous thing I have ever heard. Middle school students wouldn't believe any if it.
POTENTIAL FRAUD ALERT I took my vehicle to Madison
POTENTIAL FRAUD ALERT I took my vehicle to Madison Ford at the end of September for service. At minimum they should have changed my oil, rotated my tires, filled my tires, and filled my fluids. None of those things occurred. For all I know they played poker for the 90 minutes I was sitting in the waiting room. I can prove my claims and the only excuses they provided were the most ridiculous thing I have ever heard. Middle school students wouldn't believe any if it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re truly sorry to hear you feel this way. Our team has worked hard to clearly explain the services performed and to be open and honest at every step. We stand by the integrity of our staff and the work completed. While it’s clear we haven’t earned your confidence, we do appreciate the opportunity to assist you and wish you well. Warm regards, Melissa Jenkins General Manager Madison Ford
We appreciate you sharing your thoughts. Our service manager was present for your visit and personally witnessed the work performed on your vehicle. Based on both our documentation and firsthand observation, we are confident the service was completed as stated. While we understand you may see things differently, we stand by the integrity of our team and the work they do each day.
I can prove you didn't service my car. Best wishes.
Very pleased and grateful for a awesome experience, will
Very pleased and grateful for a awesome experience, will use Madison ford for my next checkup
Very pleased and grateful for a awesome experience, will
Very pleased and grateful for a awesome experience, will use Madison ford for my next checkup
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I recently purchased a truck from Madison and was very
I recently purchased a truck from Madison and was very impressed with the entire process. Hunter kept me up to date on price changes without coming across as a pushy salesman and I greatly appreciate that!
I recently purchased a truck from Madison and was very
I recently purchased a truck from Madison and was very impressed with the entire process. Hunter kept me up to date on price changes without coming across as a pushy salesman and I greatly appreciate that!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car