Mercedes-Benz of Escondido

DO NOT BUY A CAR HERE!! BBB rating of D- Salespeople were disrespectful and applied high pressure to make sale. Typical sleazy car salesmen vibes. They are more worried about closing the deal than making sure the customer is comfortable and taken care of with such a large purchase. Many of the other negative reviews posted here I observed during our meeting. Made me feel insulted and unimportant when I have the $ ready to pay cash in full. They lost a car sale due to their incompetence and pressure as salespeople. I wish I saw all these bad reviews before wasting my time going here. Go to another dealership to be treated with basic dignity. Better Business Bureau (BBB) rating of D-

Thank you for your support and excellent condition of my beautiful MB. Experienced some difficulties with contract interpretation, but efforts from management rectified my concern. THANK YOU!

DO NOT BUY USED FROM MERCEDES-BENZ OF ESCONDIDO — $15,700 OF CRITICAL MECHANICAL ISSUES FOUND 6 WEEKS AFTER PURCHASE I purchased a used BMW X5 from Mercedes-Benz of Escondido on May 11, 2025. Less than 48 hours after driving it off the lot, I received my first engine oil warning. Since that time, the vehicle has been consuming approximately 2 quarts of oil every 1,000 miles, which is unacceptable for a car that was supposedly inspected and certified as roadworthy. I brought it to BMW of San Diego for a diagnostic inspection on June 20, 2025. Their findings were deeply concerning: Transfer Case Malfunction & Worn Front Differential Driveshaft — $9,416.16 Upper Oil Pan Gasket Leak — $6,329.83 These repairs total $15,745.99 and were all flagged as requiring immediate action. These are not minor issues — they are critical drivetrain and oil system failures that should have been caught before the sale. These findings directly contradict the multi-point inspection completed by Mercedes-Benz of Escondido before they sold the car to me. It is simply not plausible that all of these issues developed in the six weeks since purchase — especially when the oil warning began the day after I drove the car home. As long as this review remains up, it means Mercedes-Benz of Escondido has not taken responsibility or addressed my concerns. I urge any potential buyers to be cautious. This dealership sold me a vehicle with nearly $16,000 in immediate mechanical issues, and I am asking for some accountability. The dealership is absolutely gorgeous and the staff were very friendly and hospitable, however this experience has shown a clear failure in transparency, quality control, and customer protection.

Veteran scammed by shady tactics. Hidden fees, moving goalposts, zero integrity. Avoid this dealership completely.

One of the poorest run dealerships I’ve encountered. Caught service advisor in several lies during our service. Asked to have service manager contact me. They never did, left 3 messages on Service managers voicemail and they never called back. Seems the poor attitude towards taking care of customers starts at the top. If they cared they would at very least call back but they never did. It’s a shame was hoping to establish a relationship with a dealer but now I’ll have to drive to Carlsbad or Kearny Mesa.

Warning! Stay far away from this place. Service advisor Sean isn’t honest and doesn’t hold back on overcharging you for car service. I trusted this place and learned my lesson. I’m never going back and don’t recommend this place!

In December, I traded in my 2016 Range Rover at Mercedes-Benz of Escondido for a 2025 AMG GLC 43. The sales manager, Moby, offered $15,000 for my trade-in, which they later resold for $21,999. I was also told I had to buy $3,000 in warranties—only to later learn from other dealerships that these were optional. I contacted GM Nathan Salib several times with no response. The lack of honesty and poor customer service has left me disappointed and frustrated. This experience was unacceptable, and I don’t want others to go through the same.

In December, I traded in my 2016 Range Rover at Mercedes-Benz of Escondido for a 2025 AMG GLC 43. The sales manager, Moby, offered $15,000 for my trade-in, which they later resold for $21,999. I was also told I had to buy $3,000 in warranties—only to later learn from other dealerships that these were optional. I contacted GM Nathan Salib several times with no response. The lack of honesty and poor customer service has left me disappointed and frustrated. This experience was unacceptable, and I don’t want others to go through the same.

Terrible follow up. They called me several times at the beginning and it almost seemed like a pressure sale. I made an offer on a used car via text and they must not have liked it as they never called me back or followed up. They're other Mercedes dealerships in the area i would stay away from this one.

Sales person Amir and entire sales manager staff are handlers of horrible customer service. They are the definition of sleazy. Nice when asking and horrible after buying. I wish the experience was better and hope it if you try to buy a car from them