Williamson Cadillac

Well after I explained to Tony Martinez that the car after they fixed unfortunately I have to bring it back the Mr Martinez refer me to the head of the mechanics and the guy had an altitude, basically he told me that the engine vibration was normal, but before they fixed I never have the problem. He told me leave the car at the shop, the car was left for over 8 days, I call several times. Then the master mechanic said everything is normal basically I know they dint do anything to the car still vibrating,that I can fill on the brake pedal and the hole car,I don't know but before,this car wasent like that. I m a costumer for the past 5 years and very disappointed the way they handle this situation, but I will ask for an appointment with the General manager soon.

The service advisor that attended me was Lopez great person very helpful and very honest

Overall, experience was awesome, clean nice friendly, easy to work with Storm is amazing as well

That guy who took care of me lacked communication and seemed very lazy. Very unhappy with Julio. Everything he said didn't go through and when he told me just to call him instead of showing up I did and he never picked up the phone and never called me back and I had to keep going in person and he was barely even there and didn't show any interest in helping out the situation he was just hoping the process took care of everything so he didn't have to do much. Ultimately the car didn't get fixed didn't even get seen and I stayed very unhappy and I will not be going back there again.

Toni is outstanding, great personality, responsible and effective. He has been my service contact for close to 20 years

Great service Appointment was given within a reasonable time. Repair was done within reasonable time. A ride was provided to our house.

Great salesman, very helpful and considerate. The whole experience was excellent from sales to finance.

It started well but disappointingly fell apart. Phone attendants were courteous and helpful and we dropped off our car as agreed and informed the staff about 2 different mechanical issues. We never got a call back to inform us about status, the repairs needed, a quote, or a timeline. We always had to call in to check on status and did not get one until three days later when we eventually got a verbal quote for only one of the two mechanical issues discussed at intake. We lost confidence that the work would be done in a timely manner and respectful of our time given the complications of having to have our vehicle in the shop for a long period of time. We picked up our vehicle from Williamson and took it to a certified mechanic who completed the repairs of both mechanical issues in one day and for 1/5 (one fifth) the cost quoted by Williamson. The car is working fine and the repairs have a three year warranty. We can understand how a shop can get busy and may need time to do its work, but it does not help build the good will and trust of a customer when the burden of checking in on the status falls entirely on the customer and especially when the time to do the repairs is unclear and the cost of doing the repairs is 5x what it is elsewhere. The fact that the verbal quote only addressed one of the issues (the more expensive one), is especially bothersome in that it feels like Williamson is prioritizing the repairs based on profit and not on quality of service.

Very professional and took care of everything. I was in and out very quickly w a nice loaner

Muy eficaz y rápido su servicio. Excelente atención. Felicidades Tuve una fea experiencia en otro concesionario y decidí llevar el carro a ese y fue la mejor decisión porque enseguida arreglaron el problema del carro y me ofrecieron un carro los días k estuvo el mío en el taller. Sigan teniendo tan buen servicio y rápida solución a los problemas de los clientes. Felicidades por el buen trabajo que desempeñan.