Audi Jacksonville

“First time buyer @Audi & my experience was excellent ! I purchased a Audi Q3 my salesman Scott Robeson performed excellent customer service & he was polite , answered every question thoroughly ! No complaints No hassles! Thank u Scott R.& team you guys rock ! Happy customer ⭐️⭐️⭐️⭐️⭐️

These guys are simply there to waste your time. I came in to look at a jeep that on there website was advertised to cost $14,995. we drove in from out of state to look at this car. Before we arrived we had received a phone call asking what our eta was (as we were about 5 minutes away), but once we arrived we stood at the desk and watched multiple workers pass by after about 5 minutes one finally acknowledged us and asked what we needed. we had him call our sales representative who turned out to not even be at the dealership. after we waited another 5-10 minutes he had finally arrived. then we went to inspect and test drive the car. when we stepped to the car there was no attempt to clean it for showing. with dirt still being all over the exterior of the car. and the inside of the car still having trash, coins, and leaves in the coin holder and all in crevices of the care. then once we went on the test drive the passenger seatbelt did not work and our sales representative told us "oh do not worry about that, It is a common problem with these cars." after our test drive. we returned to the dealership, and inspected parts of the vehicle over again. Once we checked over the vehicle we noticed certain dents and scratches and, miscellaneous other things that weren't documented in the photos or videos. once we went inside we went to the sink and washed my hands ,and returned to the sales desk where we waited for another 10 minutes for our salesman to return. Once he had returned he showed us the cost breakdown paperwork on the vehicle totaling to about 24k-25k. We were surprised to see that all of a sudden a vehicle listed for $14,000 jumped up to $25,000. Then we had asked why the price change was so much and their only explanation was "We had to factor in fees." Then after we confronted salesman about lying about the price on the website. they attempted to gaslight us saying the price on the website said $25,000. after that we had walked out of the dealership where the salesman and the sales manager followed us to our car. once we began talking to the sales manager at our vehicle he asked what our problem was with the vehicle and the pricing. so we stated our issues of all the damage undocumented and made our offer of $10,000 and be willing to finance at absolute most $4,000. then the sales manager insulted us by stating "Your not going to finance anything for $4,000 if you find something willing, let me know so I can shop there too." after that we left. That was a complete and total waste of 5 hours of my day.

Justin was the most amazing person I have ever had to sale me a vehicle the dealership is 100% on top of it. I highly recommend this dealership

This review is for the service department of Audi Jacksonville. I DO NOT RECOMNEND THEM FOR SERVICE. I took our ’24 Q5 hybrid for service 12-10-25. The service was an oil change, wiper blade replacement, and tire rotation. It’s 2 stars, (not going back!) for the following: 1. The technician found a tire mounted backwards. I would be charged $30 to correct (which I agreed) 2. The service was completed, and the total was $626 including credit card surcharge. For an oil change, wiper blades, one tire remount, and 4 tire rotation. 3. Driving away, it was 3 miles when the tire pressure warning light went off for the newly replaced tire. I immediately called the dealer service center to report this. I had to leave a message. 4. I received a text - not call back (note I told the service tech I was driving) asking if I knew how to reset the tire pressure monitor (I do). 5. I pulled over to test the pressure (I keep a gauge in the glove box for temperature related pressure changes). The tire pressure was 9 psi too low on the tire the dealer remounted. 6. I texted and then called back the service advisor and left messages as to the above. 7. The service advisor was “out to lunch” and would call me back. 8. I then received another text, ignoring my earlier text and phone messages, reiterating the need to reset the pressure monitor. 9. I pulled into a gas station, paid the $2.50 for the Air Pump at a Sunoco station. I filled the tire to the correct gauge. 10. I also checked the other tires – they are all the correct pressure. 11. I received another text from the service advisor AGAIN reiterating the need to reset the pressure monitor. 12. I texted (I am still at the Sunoco) that I had to stop and put air into the tire. 13. Not hearing back, I apologized for “not having agreed to the $10 dealer charge for air” 14. FINALLY, the advisor acknowledged the situation and apologized. 15. I reiterated that I paid to have the tire remounted. Folks, should a $600 oil change, wiper blade replacement, and 1 tire remount / 4 tire rotation be ALL OF THAT? Thus 2 stars, and as I stated up front, I DO NOT RECOMNEND AUDI JACKSONVILLE FOR SERVICE. PS: I did eventually get a call back from the advisor, who apologized profusely multiple times, but insisted- continued to argue the pressure was correct! I had to tell the advisor that I wanted a refund for the $30 I was charged for the re-mount. The advisor said ok, bit it would require a form to be filled out, and would need to go through accounting, and that it would take a while “to be approved” I told the person that this review would go out and stand until the refund is processed.

Bought a brand new Audi a week ago, told the GM that my window was scratched he said not going to help you file claim with your insurance. GM customer service attitude is the worst experence ever. Buy a Hyundai they treat you a million times better without the expensive cost! Will not ever do business with Audi of Jacksonville ever again.

Servicing my vehicle at Audi Jax was a breeze. It also happened to be a bit cheaper than Porsche Jacksonville. I will have my next service done here for sure!

i was ready to buy a use car from this dealership I ordered an inspection but they sold the car without a contact.now I have to pay the inspcter anyway for nothing.nasty people

I have only had my car serviced here since purchasing it. I have complained about a noise since the first time bringing in the vehicle while under warranty. I complained about the noise every time I had the car in for regular service. They could never diagnose the noise or issue. First time in for service since my warranty ran out and they diagnosed and found the issue immediately! The service person Jess even brought it up after moving the car while checking it in. She was then combative saying that the noise was different than what I had reported numerous times before. It was almost $3k to fix. The noise is gone. Amazing, how issues can be fixed once your warranty runs out! I wrote the service manager an email and never got a reply. I was also refused a loaner at first. When picking up the car Jess was too busy to have a conversation and the service manager was unavailable. I asked the guy who helped me when I picked it up and asked if they found the source of the noise if this wasn't it? He said he didn't know what I was talking about and that there were no notes about a noise.

Took my car in service at the Jacksonville location where they had to take my front bumper off and the under engine cover off for some testing do to my front sensors lights were on. Upon "their finding" the told me my car was in a front collision which wouldn't be covered by warranty. I told them not to my knowledge. After doing a half xxx job they decide to put my bumper back. Mind you this is months later I decided to take my car to Audi North Orlando for service. Within the hour my service advisor came in the show room to ask me to come see you car in the shop.1 my front bumper was put back all messed up to the point where it wasnt line up right. 2 missing screws from the inside finders facing my front tires were missing. Another word they were never put back. 3 my top front bumper cover was missing. 4 my ACC was just laying on the front bumper.5 my under engige cover was missing- never put back. Basically they did not fix my car. They basically did a completely garbage job. They even charge my credit card for what I don't know. My service advisor was a complete waste. I would have been better off at a kia dealership. Never in my life I would have expected this from an Audi dealer. If it wasn't for the Audi dealer in Sanford professional tech I wouldn't never of know what the did to my car. I was able to post some pictures of the Audi of Jacksonville did so everyone is aware of the type of service that's expected. I'm now driving my S3 with no under engine cover or top front bumper cover. I will be calling Audi directly to see if they can do something about this horrible service.

On 09/24/2024 I traded in my car for an Audi Chronos 2023 model. Before I committed to the deal, I spoke with Myles to check with him on the car and asked him if there was any damage on the vehicle and if the car came with 2 keys and was in perfect condition He replied there was a small scuff to the wheels they were taking care of and the vehicle did have 2 keys. So far so good On the day of delivery by Myles, he apologized that he did not have the 2nd key, and the previous owner was delivering the 2nd key to them on Friday which he would forward to me. I have this confirmed in numerous emails from Myles. I was not advised of this before the delivery, or I would not have moved forward with the deal until they got the 2nd key. I did not think this would be an issue at the time. As the following week ended, I still did not have my 2nd key. Then the 2nd week ended and still getting the runaround. I also noticed when the car was delivered the trunk was missing the pull-out cover that I assume was with the original car. Myles advised me, and he told me the previous owner had moved and thinks his wife had moved it, but they are trying to reach him. Over 2 weeks went by and still no Key 60 + emails backwards and forwards getting a runaround. I also spoke with the sales manager Andy Medina + 10 emails to him. He did call me and advised me that he was no longer the sales manager, but he would reach out to a gentleman called David who is now the sales manager to contact me to sort out the issues I never got a call. The car was over $50K Certified Preowned so I would expect the keys, and the trunk cover to be with the car. After numerous calls and texts, the dealership blocked my texts going to them as I advised them, I was going to leave a negative review on car sites and report them to the BBB – They did not seem to care once they made the sale so I would not recommend this dealer to other prospective customers as blocking my text messages is not acceptable I do have an image of the block on my phone. I want the dealer to do several things A) Supply me with a new key and pay for the programming. B) Arrange a new key to be supplied at my local Audi Dealership. I believe the previous owner had an IOU for the key so why not send me the key and send them the bill? I must say that I am disappointed with this dealership which ran away from its obligations once they made a sale, I see similar issues from other purchases of cars from them on the BBB complaints with the dealership not following through once a sale is made