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DARCARS Kia of Frederick

(135 reviews)
Visit DARCARS Kia of Frederick
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
New (877) 634-2051 (877) 634-2051
Used (877) 634-2082 (877) 634-2082
Service (888) 273-5314 (888) 273-5314

Reviews

(135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Kia of Frederick from DealerRater.

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I had a great experience!

The female service adviser was knowledgeable and professional. I would recommend DARCARS Kia of Frederick to anyone who needs their KIA serviced. My service was completed at the time the service advisor quoted the day before at check-in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Even when things go wrong they become right

Great Job ! Your efforts are greatly appreciated. No problems and Everything looks great. Words can not do justice to your communication, people, material, efforts and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

THANKS YOU FOR YOUR SERVICE - IT WAS REALLY APPRECIATED....

THANKS YOU FOR YOUR SERVICE - IT WAS REALLY APPRECIATED. HAVE A GREAT DAY AND BE SAFE. THE SERVICE WENT GREAT AND MY HUSBAND WAS PLEASED.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Needed a new battery

Thank you for providing us with a new battery for a reasonable price. The service department worked my husband in immediately and took care of our vehicle's needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Darcars Kia Frederick Service is Exceptional

Kenny and the service department take exceptional care of their customers. 100% satisfied. Swept out the vehicle and service on vehicle while you wait. Awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Clean very polite made you feel comfortable while you...

Clean very polite made you feel comfortable while you waited tried everything they could to get into ur vehicle that you wanted and did not push u into something u couldn't afford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Brought in my son’s 13 year old Sedona for an inspection...

Brought in my son’s 13 year old Sedona for an inspection before driving cross country. The immediate news was not good as the van required over $3,000 of work which exceeded the value of the vehicle and repairs needed to be done within 2 days. Valerie the service manager worked with us to make only the most important repairs on a tight timeline and save us money. She was very kind and listened to my concerns over multiple phone calls trying to decide whether to scrap the vehicle or try to save it. I was very happy with the outcome and the service and the genuine caring from the staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Waited while they worked on my car.

I had the regular maintenance done today. They found a couple of things that needed to be done, a cabin filter and tire alignment. Waited just an hour and a half. I was happy about that and everyone was very nice and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good service, friendly, accommodating staff.

While waiting for our Sorrento to be serviced, multiple staff members frequently checked on us, offering conversations and refreshments as we waited. It made the waiting time more enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We currently have a Kia Nero and love it so when we went...

We currently have a Kia Nero and love it so when we went to the new car show we saw the Forte and thought it would make a great addition for the kids. After seeing the awesome deals that were at the dealership we contacted Spencer and we got the Forte EX. It is a beautiful car and everyone there was nice and helpful. Would recommend to friends to go there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.