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DARCARS Kia of Frederick

(135 reviews)
Visit DARCARS Kia of Frederick
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
New (877) 634-2051 (877) 634-2051
Used (877) 634-2082 (877) 634-2082
Service (888) 273-5314 (888) 273-5314

Reviews

(135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Kia of Frederick from DealerRater.

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Good Service

Had me in and out in no time for the drivers side door window motor after getting part in from it being ordered was great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

New "New Car" Experience

I stopped at Darcars Kia to consider replacing the vehicle I was currently leasing with a Kia and walked away owning a new Sedona. To say that I "dislike" car shopping is an understatement, but to say that Brian and David made this a car shopping experience like no other cannot be overstated. Brian knew the details of the Kia inside and out, patiently answered any and all questions, and checked back with me to verify that everything was "running smoothly," reaffirming that if I had any further questions, all I had to do was pick up the phone, or just stop in. David worked until he had a financial plan that fit within my budget, making this process seamless and comfortable. Because of their caring about their customers, I may not wait 10 years to replace my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Experience

Everyone is always friendly and very helpful. Every time I have my car worked on, the expectations are exceeded. I definitely recommend this car dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Stellar service

I've been a Customer of this Kia location for nearly 20 years. The service provided is always top notch. This validates my continual return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Amazing customer service

Had an exhaust leak in my 2015 Kia Soul (fortunately the warranty covered it). I dropped my car off the night before the scheduled service. First thing the next morning the service department called to let me know what they'd found. The part required wasn't in stock and had to be ordered, so it meant that my car had to be in the shop for an extra day. I was given a rental car for the next day, asked if I'd like a complimentary car wash (of course I would) and was kept informed of the progress every step of the way. I've never had a better customer service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

I needed a new brake light and they were able to take me right away and completed my service in 20 minutes! Thank you for your help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent place to purchase a vehicle would highly recommen!

The salesman was fantastic! He listened to what I was looking for and found me a vehicle right away. My experience was pleasant and I w

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Quick service. Service people are great

Every time I have come into the dealership the service has been awesome. Your staff are Friendly, helpful , knowledgeable , kind and courteous that’s great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Painless process

We'd already researched our choice of vehicle and knew what we wanted. We went into the dealership, took a test drive, and asked questions. They had the answers. The knowledgeable sales staff made the process relatively quick and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Ron was amazing!

Ron was amazing to deal with! I would definitely recommend him to anyone looking for a new car! He was pleasant to deal with and helped me with all my needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.