HGreg.com Orlando

Ali was great ask him he is great help, he d to everything for you thanks Alo

Ali thank you for your help and attention on us. I would like to say that you’re a great guy.

Alo was great he did helped me to find great car find my budget and dis everything to make me gappt

Bought a Sorento at Hgreg for my retirement and had a great experience with Ralphy

Came in with low hopes but my sales rep Ralphy got me approved with 0 down

Came in to see a ford f150 and my sales rep Ralphy came in with the A1 service

Ali was great ask him he will do job for you perfectly to leave happy with the car

Ali was great ask him he will do everything to let u leave with the car

Ali was great he was the best ever ask for him he will do job done thanks

I was told at the time of purchase that I had five days to report any problems with the vehicle, which I did within that window. Despite doing exactly what I was instructed, the situation was mishandled from the very beginning. My salesperson, Nicholas, claimed that he documented the needed repairs on the day of sale, which is completely false. Those issues were not written down or addressed at that time, and that misrepresentation only made the situation worse. I then worked with Jessica in the service department, who helped to a certain extent, but the process quickly turned into a drawn out, frustrating experience. I made multiple trips to HGreg, only to sit around and be told different things each time. Eventually, I was informed that they still needed to set up an account with a Chevy dealership and that I would have to drop the vehicle off, after already wasting significant time going back and forth. I repeatedly tried to follow up to set up an appointment, leaving voicemails and sending text messages, but received no response at all. At that point, I felt completely ignored. After being given the runaround, having my time wasted, and getting no communication, I was left with no choice but to handle the issue myself. As a result of their lack of action and follow through, I ended up paying over $400 out of my own pocket to fix a problem that should have been addressed when I first reported it. This entire experience has been extremely frustrating, disappointing, and far from the level of service I expected.