Madera Toyota

Honestly the worst experience I have received at a Toyota dealership. If you want to have an amazing purchase experience that really represents their core values then take a few extra minutes and drive to Blackstone Toyota in Fresno. When we were trying to buy a car, I had left to go to the bathroom for a short while. When I came back this man named Eddie Chavez was talking to my husband in an awful and an unprofessional way that I could not fathom how someone like that was ever employed. He had called my husband a liar and stupid to which when he wanted proof he had it but it seemed to make him more upset that he wasn’t able to make a few extra thousand bucks on the car. Overall, the way he moved and tone of voice was very aggressive towards my husband that at the end he basically told us to go somewhere else and he was offering the bestest in all of Central Valley. I do not want my vehicle purchased here anymore due to that man’s improper behavior. If you really want to make a deal then head to fresnos Toyota as they represent their core values and will leave with a vehicle.

Fantastic Experience – As Always!
This is my go-to dealership whenever I’m ready for a new car, and once again, they delivered an outstanding experience. I’ve purchased multiple vehicles here over the years, and every time the process is smooth, professional, and stress-free. A big shoutout to Dely, who has been absolutely incredible. She’s friendly, knowledgeable, and genuinely cares about finding the right car for you. She always takes the time to work with us, answer every question, and make sure we’re completely comfortable with the purchase. I’m absolutely loving my new car! It’s exactly what I was looking for, and I couldn’t be happier with how everything turned out. I highly recommend this dealership. Thanks again to Dely and the whole team for making this another great buying experience!

⭐ 1 Star – Poor Experience with Madera Toyota’s Finance Department I really wanted to leave a positive review because my car sales rep was kind and helpful throughout the process. I spent over six hours at Madera Toyota finalizing my purchase of a Toyota RAV4. Everyone in the office—from the finance manager to the financial advisor—assured me it was okay to use two forms of payment for my down payment. Now, more than a week later, I receive a call saying that using two payment types isn’t allowed, and I’m being told I need to either restructure my financing with a much higher monthly payment or go back to another finance company with a higher interest rate. Neither of these options were part of my original agreement. This is not my error—it’s the dealership’s. Yet I’m being told it’s my responsibility to fix it. That’s not acceptable. This wasn’t communicated in the six hours I spent in person, nor during the entire week I’ve had the car. No one reached out until now. The lack of accountability, the sudden change in terms, and the stress it has caused me are incredibly frustrating. I’m now in the process of contacting my financing company to explore how I can return the vehicle, because this experience has completely soured the excitement of buying a new car. I expected better from a Toyota dealership. Sadly, I won’t be recommending Madera Toyota to anyone.

I recently purchased a vehicle from Madera Toyota and I can’t say enough about the incredible service I received. My salesperson, Alex Alvarez (and Liz) went above and beyond to make sure I found the perfect car. They were patient, knowledgeable, and truly listened to my needs, helping me explore all my options without any pressure. What stood out the most was the dedication to making the process as smooth as possible. Alex stayed late to ensure I had all the information I needed, helped me secure the best financing, and even followed up after the purchase to make sure I was completely satisfied. I highly recommend Madera Toyota and their entire team (managers, fiscal, owner) to anyone looking for a hassle-free and enjoyable car-buying experience. Exceptional service like this is hard to find!

Please don’t waste your time dealing with this madera toyota worst ever experience at any dealership. Saturday evening Michael nd Ram told us that they have one rav4 xse available in cavalry blue colour which costs around 43 something nd after negotiation over the phone Ram told us he will get us $500 off of the cost. We told him we are coming from stockton nd we needed car same day if he is willing to negotiate .we will come Sunday morning nd take it.he said yes.we spoke several times over the phone and texts on Saturday evening. Sunday morning we reached at dealership met with Ram he said i told my boss to take 500 off nd will negotiate we took a test drive nd Josh showed up asking me if I wanted white rav4 he will trade blue rav4 to another dealership nd get white one. I said no i’ll take this i need it today im taking it. He again said we will deliver white RAV4 on Wednesday to you i said no i need it today that’s why im here. When we sat down on table to make a deal so apparently they added accessories overnight nd cost of rav4 went up to 47k then 45k.when I asked about the deal with ram that we did over the phone yesterday Josh said Ram’s job is only to bring customers.The behavior of the manager was surprisingly rude i never experienced such customer service at any dealership ever. Josh literally said im going to trade this blue RAV4 to another dealership nd get white from them nd will sell white RAV4 for even more price because people like white more. Simply just rip off customers 👎🏿

Please don’t waste your time dealing with this madera toyota worst ever experience at any dealership. Saturday evening Michael nd Ram told us that they have one rav4 xse available in cavalry blue colour which costs around 43 something nd after negotiation over the phone Ram told us he will get us $500 off of the cost. We told him we are coming from stockton nd we needed car same day if he is willing to negotiate .we will come Sunday morning nd take it.he said yes.we spoke several times over the phone and texts on Saturday evening. Sunday morning we reached at dealership met with Ram he said i told my boss to take 500 off nd will negotiate we took a test drive nd Josh showed up asking me if I wanted white rav4 he will trade blue rav4 to another dealership nd get white one. I said no i’ll take this i need it today im taking it. He again said we will deliver white RAV4 on Wednesday to you i said no i need it today that’s why im here. When we sat down on table to make a deal so apparently they added accessories overnight nd cost of rav4 went up to 47k then 45k.when I asked about the deal with ram that we did over the phone yesterday Josh said Ram’s job is only to bring customers.The behavior of the manager was surprisingly rude i never experienced such customer service at any dealership ever. Josh literally said im going to trade this blue RAV4 to another dealership nd get white from them nd will sell white RAV4 for even more price because people like white more. Simply just rip off customers 👎🏿

If I could rate it 0 stars, I would. I bought a used car from here and was back right away because of an issue with the car. They claimed to have inspected it before selling the car, but obviously there were still problems with it. They did not try to help me get the car fixed and refused to be held accountable. ONE OF THE WORST DEALERSHIPS!

I originally got an offer from another dealership and was able to get an even better deal all from the help of Alex! He was a pleasure to work with and was very understanding! Thank you for all the effort!

Had a good experience with both Erik and Eddie. Both extremely helpful and knowledgeable of the cars

This dealership was very communicative and helpful in my car journey. I really appreciate everyone who took the time to help get exact what I wanted!