Reviews
Write a reviewMy New Q5
Andy made my transaction as seamless as possible. One conversation over the phone and he had the exact car I was looking for. Andy did all of the leg work for my trade. All I had to do was show up to sign and pick up my new car. I will refer Andy and Gesner Auto to anybody looking for a new car. I already sent a friend of mine to Andy! Thanks to Andy and all the folks at Gesner Auto for making my experience so enjoyable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our new Jeep!
Gesner Auto had the exact vehicle we we’re looking for. Andy was efficient and worked hard so we got our vehicle as quickly as possible. It was a smooth process. We had one minor issue with the vehicle we purchased and Andy took us in that same day to have the issue corrected on the spot. We look forward to doing business with Gesner Auto in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer beware
Bought a car here and it wouldn’t pass inspection. They said they’d take care of it but didn’t. They fixed a dent instead so I ended up paying. Discovered no brake pads on the rear and vehicle needed a wire harness, which Eric told me would be taken off another car instead of installing a new harness. This was after the second attempt at repair and I lost trust and faith in their service. When I called back the third time, I was told I’d get a call back and never did. Do not buy here.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
this is the dealershipfor you
If you like the feeling of driving off the lot and things immediately stop working correctly, this is the place for you! If you like making multiple trips back to the dealership and having to fight to get your vehicle repaired you will love this place!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great deal, car was "like new"
Great deal on an Audi Q5, took it to Audi dealer for a once over, they told me the Q5 needed nothing and was "like new". Pretty happy with that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
“You bought a used car what do you expect?”
The car failed inspection 2 days after purchase. Said they fixed the problem, but did a hack job tempary fix. Would not recommend. Terrible experience.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great dealership
I worked with Eric to buy my new to me preowned Jeep and he was a pleasure to work with as well as Andy. Everyone there was fantastic! Bringing back a good name for mom and pop auto dealers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Seriously awesome service!
My experience with Gesner Auto (Erick Devine) was fantastic. From initial contact through inspection, I was blown away by the courtesy and professionalism of the staff. I never felt pressured or rushed throughout the process, and I appreciated the responsiveness of the sales person who helped me. The dealer was prompt and decisive on addressing any concerns or questions I had, which is a rarity for modern day customer service (a big plus for me). Overall, I would highly recommend you consider this dealership for your next vehicle purchase. You will not be disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service, friendly staff!
The team at Genser Auto sales was great to work with! Found the exact truck I was looking for. They made the process quick and very easy! I would recommend them to anyone in the market for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A great experience!
I was looking for a low-mileage suv and they had several to choose from. A no-pressure atmosphere and they were even able to help me get an awesome rate on my loan. Everyone was friendly throughout the process, I would definitely recommend them to someone looking for a used car. Thank you again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
