Reviews
Bought a Mercedes at Carmel Auto Gallery, price was right
Bought a Mercedes at Carmel Auto Gallery, price was right and the quality was solid. No extra stress, just good people and a good car.
Bought a Mercedes at Carmel Auto Gallery, price was right
Bought a Mercedes at Carmel Auto Gallery, price was right and the quality was solid. No extra stress, just good people and a good car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had a great experience buying my car from Carmel Auto
I had a great experience buying my car from Carmel Auto Gallery. The whole process was smooth and straightforward, no pressure at all. Everyone I dealt with was friendly, honest, and made me feel comfortable the whole time. The car was exactly as described, clean and well taken care of. They answered all my questions and made sure I felt good about the purchase. You can tell they really care about doing things the right way. I’d definitely recommend Carmel Auto Gallery to anyone around here looking for a solid used car and good people to work with.
I had a great experience buying my car from Carmel Auto
I had a great experience buying my car from Carmel Auto Gallery. The whole process was smooth and straightforward, no pressure at all. Everyone I dealt with was friendly, honest, and made me feel comfortable the whole time. The car was exactly as described, clean and well taken care of. They answered all my questions and made sure I felt good about the purchase. You can tell they really care about doing things the right way. I’d definitely recommend Carmel Auto Gallery to anyone around here looking for a solid used car and good people to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I’ll be honest, I came in with all the usual worries
I’ll be honest, I came in with all the usual worries hidden issues, bad history, or getting pushed into a deal I wasn’t ready for. Carmel Auto Gallery proved me wrong at every step. First, they showed me the full Carfax right away, no questions asked. That alone made me breathe easier. Then their inspection sheet explained everything in plain English, so I knew exactly what I was looking at. On the test drive, nobody rushed me they just let me feel the car and even asked how it compared to my current one. It felt like they actually wanted me to make the right choice for myself, not just any choice. When it came to financing, Nikolay walked me through the numbers, explained the rate, and made sure I understood before I signed. No hidden fees, no surprises. At the end, all my “what ifs” were gone. No title problems, no odometer games, no scary damage hiding in the background. Just clean, solid cars and honest people. Buying here felt safe, clear, and actually enjoyable. For me, that says a lot.
I’ll be honest, I came in with all the usual worries
I’ll be honest, I came in with all the usual worries hidden issues, bad history, or getting pushed into a deal I wasn’t ready for. Carmel Auto Gallery proved me wrong at every step. First, they showed me the full Carfax right away, no questions asked. That alone made me breathe easier. Then their inspection sheet explained everything in plain English, so I knew exactly what I was looking at. On the test drive, nobody rushed me they just let me feel the car and even asked how it compared to my current one. It felt like they actually wanted me to make the right choice for myself, not just any choice. When it came to financing, Nikolay walked me through the numbers, explained the rate, and made sure I understood before I signed. No hidden fees, no surprises. At the end, all my “what ifs” were gone. No title problems, no odometer games, no scary damage hiding in the background. Just clean, solid cars and honest people. Buying here felt safe, clear, and actually enjoyable. For me, that says a lot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Got my BMW X6 at Carmel Auto Gallery.
Got my BMW X6 at Carmel Auto Gallery. They checked everything fast, car looks like new, super clean. Also helped with my trade-in and made it all simple. Really happy with the deal!
Got my BMW X6 at Carmel Auto Gallery.
Got my BMW X6 at Carmel Auto Gallery. They checked everything fast, car looks like new, super clean. Also helped with my trade-in and made it all simple. Really happy with the deal!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had a great experience with Carmel Auto Gallery in
I had a great experience with Carmel Auto Gallery in Carmel, IN. Over the years, I’ve purchased multiple vehicles here and every time the process was smooth, professional, and honest. What I appreciate the most is their transparency and no hidden fees , everything is explained clearly, is rare in the used car market. The staff is friendly, respectful, and never pushy, which made the whole buying process stress-free. The car I purchased was exactly as described, clean, and ready to drive. They also provided me with the full history, which gave me peace of mind. It really shows that this dealership values long-term trust over short-term sales. If you’re looking for quality used cars in Carmel, IN and want to work with an honest dealership with professional staff, I highly recommend Carmel Auto Gallery.
I had a great experience with Carmel Auto Gallery in
I had a great experience with Carmel Auto Gallery in Carmel, IN. Over the years, I’ve purchased multiple vehicles here and every time the process was smooth, professional, and honest. What I appreciate the most is their transparency and no hidden fees , everything is explained clearly, is rare in the used car market. The staff is friendly, respectful, and never pushy, which made the whole buying process stress-free. The car I purchased was exactly as described, clean, and ready to drive. They also provided me with the full history, which gave me peace of mind. It really shows that this dealership values long-term trust over short-term sales. If you’re looking for quality used cars in Carmel, IN and want to work with an honest dealership with professional staff, I highly recommend Carmel Auto Gallery.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought my Lexus RX at Carmel Auto Gallery last month and
Bought my Lexus RX at Carmel Auto Gallery last month and honestly I was nervous at first - I’ve had bad experiences with dealers before. But Nickolay and Nick made everything smooth and straight up. They showed me the history, no hidden stuff, gave me a fair value for my trade-in, and even handled financing way quicker than I expected. What really surprised me - I bought the car basically sight unseen, just over the phone and pics, and when I came to pick it up it was exactly as promised, clean and frontline ready. That kind of honesty is rare these days. Feels good to support a local dealership here in Carmel that actually cares about people, not just numbers. Respect to the whole team. ⭐️⭐️⭐️⭐️⭐️
Bought my Lexus RX at Carmel Auto Gallery last month and
Bought my Lexus RX at Carmel Auto Gallery last month and honestly I was nervous at first - I’ve had bad experiences with dealers before. But Nickolay and Nick made everything smooth and straight up. They showed me the history, no hidden stuff, gave me a fair value for my trade-in, and even handled financing way quicker than I expected. What really surprised me - I bought the car basically sight unseen, just over the phone and pics, and when I came to pick it up it was exactly as promised, clean and frontline ready. That kind of honesty is rare these days. Feels good to support a local dealership here in Carmel that actually cares about people, not just numbers. Respect to the whole team. ⭐️⭐️⭐️⭐️⭐️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My name is Irina, mom of a big family.
My name is Irina, mom of a big family. I just wanna say thank you to Carmel Auto Gallery for helping me find the perfect van for all of us. We got 5 kids, so space is always a problem, but this van really changed our life. I found it on cars.com, the pictures and description were real, not fake like some other places. When we came to the dealership the van was clean, ready to go, and exactly how they said. Alex helped me a lot with the papers and financing - he explained everything simple so I didn’t get lost in all that stuff. Honestly first I was nervous about buying, but they made it easy and I felt I could trust them. Now every trip with my kids feels so much better, we finally all fit with room to breathe. If you got a big family like mine, I really recommend checking here. They treat you like people, not just a sale.
My name is Irina, mom of a big family.
My name is Irina, mom of a big family. I just wanna say thank you to Carmel Auto Gallery for helping me find the perfect van for all of us. We got 5 kids, so space is always a problem, but this van really changed our life. I found it on cars.com, the pictures and description were real, not fake like some other places. When we came to the dealership the van was clean, ready to go, and exactly how they said. Alex helped me a lot with the papers and financing - he explained everything simple so I didn’t get lost in all that stuff. Honestly first I was nervous about buying, but they made it easy and I felt I could trust them. Now every trip with my kids feels so much better, we finally all fit with room to breathe. If you got a big family like mine, I really recommend checking here. They treat you like people, not just a sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought my 2018 Toyota Camry here and couldn’t be happier!
Bought my 2018 Toyota Camry here and couldn’t be happier! The car was in perfect condition, everything went smoothly and super fast. The team was professional, friendly, and even took care of a few repairs under warranty without any hassle. Great experience all around!
Bought my 2018 Toyota Camry here and couldn’t be happier!
Bought my 2018 Toyota Camry here and couldn’t be happier! The car was in perfect condition, everything went smoothly and super fast. The team was professional, friendly, and even took care of a few repairs under warranty without any hassle. Great experience all around!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I purchased a 2019 Chevy Suburban from Carmel Auto
I purchased a 2019 Chevy Suburban from Carmel Auto Gallery, sold to me by Mike Tshimanga, who assured me the vehicle was in “great condition” with only 43,720 miles. I had it shipped from Indiana to New York, and after just 300 miles of driving, the engine completely failed—leaving me with a vehicle that was undrivable. After getting it inspected, I was told the entire engine had to be replaced. I had no choice but to cover the repair myself, which cost me over $8,000. This type of catastrophic failure should never happen on a vehicle with such low mileage—especially one that was supposedly in excellent condition. I sent the dealership a formal letter detailing the issue and asking for reimbursement or a reasonable resolution. Despite giving them ample time to respond, they completely ignored my request—no response, no follow-up, nothing. Carmel Auto Gallery sold me a vehicle that was clearly not in the condition they advertised and then refused to take any responsibility when a major issue arose immediately after the sale. I strongly caution anyone considering buying from this dealership. They do not stand behind their word or their vehicles, and once the deal is done, you’re on your own—no matter how serious the problem. Avoid this place.
I purchased a 2019 Chevy Suburban from Carmel Auto
I purchased a 2019 Chevy Suburban from Carmel Auto Gallery, sold to me by Mike Tshimanga, who assured me the vehicle was in “great condition” with only 43,720 miles. I had it shipped from Indiana to New York, and after just 300 miles of driving, the engine completely failed—leaving me with a vehicle that was undrivable. After getting it inspected, I was told the entire engine had to be replaced. I had no choice but to cover the repair myself, which cost me over $8,000. This type of catastrophic failure should never happen on a vehicle with such low mileage—especially one that was supposedly in excellent condition. I sent the dealership a formal letter detailing the issue and asking for reimbursement or a reasonable resolution. Despite giving them ample time to respond, they completely ignored my request—no response, no follow-up, nothing. Carmel Auto Gallery sold me a vehicle that was clearly not in the condition they advertised and then refused to take any responsibility when a major issue arose immediately after the sale. I strongly caution anyone considering buying from this dealership. They do not stand behind their word or their vehicles, and once the deal is done, you’re on your own—no matter how serious the problem. Avoid this place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mustafa was easy to work with and we were able to make a
Mustafa was easy to work with and we were able to make a deal that worked for the both of us. A lot faster transaction than going to a dealership.
Mustafa was easy to work with and we were able to make a
Mustafa was easy to work with and we were able to make a deal that worked for the both of us. A lot faster transaction than going to a dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase