Reviews
Service was amazing. Kat was our service advisor and she is always friendly and willing to help. Service was smooth, and my issue had to be handled with insurance and Lexus of Rockville handled everything, I did not have to do anything. I would definitely reccomend Lexus of Rockville.
Service was amazing. Kat was our service advisor and she is always friendly and willing to help. Service was smooth, and my issue had to be handled with insurance and Lexus of Rockville handled everything, I did not have to do anything. I would definitely reccomend Lexus of Rockville.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Kat provided such excellent service at Ourisman Lexus of Rockville. There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team
Service was good. People friendly, promo, courteous. Place is always clean welcoming and well organized.
Service was good. People friendly, promo, courteous. Place is always clean welcoming and well organized.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team
I bought my new ES the day before yesterday and was helped by Jin Bae, who really went above and beyond to give me some of the best advice I’ve ever gotten at a car dealership. He also shared a bunch of those little ”car-guy” facts that really opened my eyes to things I hadn’t thought about. I know it might not mean much to everyone, but it meant a lot to me and definitely helped seal the deal. Really happy with the whole experience. Will definitely recommend!
I bought my new ES the day before yesterday and was helped by Jin Bae, who really went above and beyond to give me some of the best advice I’ve ever gotten at a car dealership. He also shared a bunch of those little ”car-guy” facts that really opened my eyes to things I hadn’t thought about. I know it might not mean much to everyone, but it meant a lot to me and definitely helped seal the deal. Really happy with the whole experience. Will definitely recommend!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful review and for recognizing Jin. Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Jin went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team
Mike was excellent. Enjoyed working with him for getting my car serviced. He was knowledgeable and a pleasure to work with.
Mike was excellent. Enjoyed working with him for getting my car serviced. He was knowledgeable and a pleasure to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review and for recognizing Mike! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Mike went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team
Just bought ( leased) my fourth Lexus from this dealer. Sales and service experience have always been exceptional. I recommend them highly.
Just bought ( leased) my fourth Lexus from this dealer. Sales and service experience have always been exceptional. I recommend them highly.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team
The service was professionally managed and done timely. When the mechanic noticed two expensive items needing repair, they were explained carefully and without a heavy sales pitch to convince me to concur.
The service was professionally managed and done timely. When the mechanic noticed two expensive items needing repair, they were explained carefully and without a heavy sales pitch to convince me to concur.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team
Quick service and straight to the point. Easy to set up an appointment and the service adviser was easy to work with!
Quick service and straight to the point. Easy to set up an appointment and the service adviser was easy to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team
Rockville Dealership was exceptional in customer care and knowledge . They made me feel like family
Rockville Dealership was exceptional in customer care and knowledge . They made me feel like family
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and for sharing your experience with us. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team
Brendan was very efficient and accommodating. The dealership is clean with good service. Thats’s 15 words.
Brendan was very efficient and accommodating. The dealership is clean with good service. Thats’s 15 words.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Dan, thank you for sharing your feedback about Brendan and the team! We appreciate you choosing Ourisman Lexus of Rockville and hope to see you again soon.
I recently brought my vehicle in for its 150K service and unfortunately had an issue shortly afterward that required the vehicle to be brought back to the dealership. It was a very stressful situation, but I was ultimately very pleased with how it was handled. I especially want to recognize Ozzie, the Service Manager, who I happened to speak with when I picked up my vehicle today. He was extremely kind, apologetic, and reassuring. He took the time to explain what had been found and showed me videos of the inspection. The vehicle was thoroughly inspected, the issue was addressed, and the necessary work was taken care of at no charge. I really appreciated Ozzie's calm and reassuring approach during what was a genuinely stressful situation. Thank you to Ozzie and the service team for taking my concerns seriously and making sure the matter was properly addressed.
I recently brought my vehicle in for its 150K service and unfortunately had an issue shortly afterward that required the vehicle to be brought back to the dealership. It was a very stressful situation, but I was ultimately very pleased with how it was handled. I especially want to recognize Ozzie, the Service Manager, who I happened to speak with when I picked up my vehicle today. He was extremely kind, apologetic, and reassuring. He took the time to explain what had been found and showed me videos of the inspection. The vehicle was thoroughly inspected, the issue was addressed, and the necessary work was taken care of at no charge. I really appreciated Ozzie's calm and reassuring approach during what was a genuinely stressful situation. Thank you to Ozzie and the service team for taking my concerns seriously and making sure the matter was properly addressed.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Patrice, thank you for sharing your experience with Ozzie and the team. We are here to help with any future needs! See you next time at Ourisman Lexus of Rockville.