Reviews
Received fantastic service even though I did not purchase the Lexus from them. My car is 15 years old with low mileage. They thoroughly checked it out and fixed some minor things. Best of all, it didn't cost an arm or leg!! Drives like a dream!!
Received fantastic service even though I did not purchase the Lexus from them. My car is 15 years old with low mileage. They thoroughly checked it out and fixed some minor things. Best of all, it didn't cost an arm or leg!! Drives like a dream!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Joanne, thank you for sharing your experience with our service team! We are happy to hear that your vehicle is running smoothly now. We look forward to seeing you again at Ourisman Lexus of Rockville!
Mike was very nice and he informed me the tires were bad. Safety issues were number one, over the detail. I appreciate his honesty.
Mike was very nice and he informed me the tires were bad. Safety issues were number one, over the detail. I appreciate his honesty.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Mike! We hope to welcome you back to Ourisman Lexus of Rockville for all of your future auto needs.
Great place for the dealer quality service for your Lexus. They also have competitive tire prices.
Great place for the dealer quality service for your Lexus. They also have competitive tire prices.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Roman, for stopping by to leave Ourisman Lexus of Rockville a wonderful review!
Everything went very well, it went just a little bit longer than expected. Thank you
Everything went very well, it went just a little bit longer than expected. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to leave Ourisman Lexus of Rockville a wonderful review!
Thank you Pei Pei, for expediting our transaction and making it occur. We like the car
Thank you Pei Pei, for expediting our transaction and making it occur. We like the car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Ourisman Lexus of Rockville, we are always thankful for positive feedback from our customers. We'll be sure your high praise reaches Pei Pei. Thank you, Dan!
Doug and Ryan made the process simple. I got everything I wanted and nothing more for the price agreed upon. Very satisfied
Doug and Ryan made the process simple. I got everything I wanted and nothing more for the price agreed upon. Very satisfied
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Richard, we're glad to hear Doug and Ryan provided such a straightforward experience! Thank you for choosing Ourisman Lexus of Rockville, we appreciate you sharing your feedback.
Ourisman Lexus is outstanding - both in sales and service. I am on my forth car and will be returning for a fifth this summer. Ourisman is best in class.
Ourisman Lexus is outstanding - both in sales and service. I am on my forth car and will be returning for a fifth this summer. Ourisman is best in class.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued support and kind words! We look forward to seeing you this summer for your fifth car at Ourisman Lexus of Rockville. Safe travels!
The customer service has been wonderful. Brad in the service department always takes great care of me. My car is 9 years old and has no issues.
The customer service has been wonderful. Brad in the service department always takes great care of me. My car is 9 years old and has no issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Ourisman Lexus of Rockville! It's wonderful that Brad and our service team have kept your vehicle running smoothly over the years. See you down the road!
Professional, service oriented staff Will definitely recommend dealership to friends and family. Great experience and love my new car
Professional, service oriented staff Will definitely recommend dealership to friends and family. Great experience and love my new car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car! We’re glad to hear the Ourisman Lexus of Rockville team delivered such a professional, service-oriented experience. Thank you for recommending us and we wish you safe travels ahead!
They’re usually pretty quick with the service, but this time it took 4 hours and 20 mins. Thank god they let me use another vehicle to make it to another appointment, but I still had to come back to pick up my car and it wasn’t even ready. My appt was at 8:20am and I left at 12:45pm. They said they were working on a recall, but it was too long. The representative was kind, but again the service took an incredible amount of time.
They’re usually pretty quick with the service, but this time it took 4 hours and 20 mins. Thank god they let me use another vehicle to make it to another appointment, but I still had to come back to pick up my car and it wasn’t even ready. My appt was at 8:20am and I left at 12:45pm. They said they were working on a recall, but it was too long. The representative was kind, but again the service took an incredible amount of time.
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- 3.0
- Does recommend this dealer
- Shopped for a new car
Vanessa, I'm truly sorry for the lengthy wait you experienced, even though we could assist you with another vehicle. We pride ourselves on providing quick and efficient service, so we'll be sure to address this issue internally. Thank you for your feedback and understanding. If there's anything else I can assist with, please let me know. Thank you, Jesse Drost - General Manager - 301-762-9009