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Ourisman Lexus

(2,972 reviews)
Visit Ourisman Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–7:00pm
Sunday Closed Closed
2026 state dealer award
View 10 awards
2026 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (877) 753-6378 (877) 753-6378
Used (877) 739-9152 (877) 739-9152
Service (877) 681-0465 (877) 681-0465

Inventory

See all 459 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2019.
Ourisman Lexus of Rockville in Rockville MD is proud to be an automotive leader in our area. Since opening our doors Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible.

If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle we will provide assistance to help you find financing options that fit your needs!

Service center

Phone number (877) 681-0465

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
Closed

Reviews

(2,972 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Lexus from DealerRater.

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Great all-around, management, sales, service, shop, refreshments and comfort; that includes selection of cars and pricing.

Great all-around, management, sales, service, shop, refreshments and comfort; that includes selection of cars and pricing.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Brendan was really helpful and resourceful he help me with information and services my car need it.

Brendan was really helpful and resourceful he help me with information and services my car need it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your thoughtful review and for recognizing Brendan! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Brendan went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

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Outstanding and prompt service!! Omar was attentive and respectful of mt time and vehicle. Definitely will them again for all of my vehicles service needs.

Outstanding and prompt service!! Omar was attentive and respectful of mt time and vehicle. Definitely will them again for all of my vehicles service needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your thoughtful review and for recognizing Omar! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Omar went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

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Kat is a terrific representative of your service team. Great communication with me on the status of my vehicle. Overall great experience.

Kat is a terrific representative of your service team. Great communication with me on the status of my vehicle. Overall great experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience and for recognizing Kat. At Ourisman, we believe every team member has the power to make a positive impact, and it's wonderful to hear that Kat helped make your experience a memorable one. Team members like Kat embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day. Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Kat and the rest of the team. Thank you for your business, your trust, and for taking the time to share your experience. – The Ourisman Team

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Omar was courteous, and had the work done quickly. I would give him a raise.

Omar was courteous, and had the work done quickly. I would give him a raise.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. At Ourisman, we are committed to building lasting relationships through trust, integrity, and service excellence. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team

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Very punctual, courteous, and friendly crew and staff. Been associated with the franchise for more than twenty, recommended several customers. After all these of loyalty it would be nice to have at least one free oil change per year!

Very punctual, courteous, and friendly crew and staff. Been associated with the franchise for more than twenty, recommended several customers. After all these of loyalty it would be nice to have at least one free oil change per year!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

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Brad has always been courteous and pleasant. He always takes my car in at schedule time and while I wait he would come and update me when the job will be done very efficient though I do not deal with anybody also I am certain your service staff is wonderful

Brad has always been courteous and pleasant. He always takes my car in at schedule time and while I wait he would come and update me when the job will be done very efficient though I do not deal with anybody also I am certain your service staff is wonderful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your thoughtful review and for recognizing Brad. Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Brad went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

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YK was awesome! He was responsive and helpful, and made the car buying process easy.

YK was awesome! He was responsive and helpful, and made the car buying process easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your thoughtful review and for recognizing YK! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that YK went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

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Very good service! Unfortunately took 2 hours plus. Would appreciate rides if late pick ip

Very good service! Unfortunately took 2 hours plus. Would appreciate rides if late pick ip

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jahmad - Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

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Was told service would be 90 minutes. It was 3 hours. When I complained I was told it was my fault because I asked them to re-center the brake light on the rear dash. Ridiculous excuse. Avoid this dealership. Lindsay is MUCH better on both sales and service.

Was told service would be 90 minutes. It was 3 hours. When I complained I was told it was my fault because I asked them to re-center the brake light on the rear dash. Ridiculous excuse. Avoid this dealership. Lindsay is MUCH better on both sales and service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We understand that exceptional service is about more than just the outcome—it's also about feeling informed, valued, and supported throughout the process. We are disappointed to learn that your experience did not reflect the level of communication and customer care we strive to provide. At Ourisman, we are committed to building trust through transparency, responsiveness, and respect in every interaction. Feedback like yours helps us identify opportunities to improve and better serve our customers. We would appreciate the opportunity to learn more about your experience. Please contact our Corporate Customer Care Team at [email protected] so we can review your concerns directly. Thank you for your feedback. – The Ourisman Team

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