Reviews
Service rep never introduced himself to me until he wanted to give me the bill. We did exchange text messages but I had no idea who he was when he told me he was in his office!
Service rep never introduced himself to me until he wanted to give me the bill. We did exchange text messages but I had no idea who he was when he told me he was in his office!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
The overall experience of buying my new car was excellent. Everything was ready when i arrived and processing my purchase was completed in a timely manner.
The overall experience of buying my new car was excellent. Everything was ready when i arrived and processing my purchase was completed in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
John, it's fantastic to hear everything went smoothly and efficiently. Thank you for choosing Ourisman Lexus of Rockville. Enjoy your new car!
I have never been disappointed at the quality of the service that I have received on my cars. Whether it be an ordinary maintenance appointment or an another issue that needs attention, they always solve the problem in a timely way. Since I usually wait for the repairs to be completed, the progress of the work being done is always communicated to me by the service advisor. The dealership, over the years, has always accommodated my needs in every way. I am an extremely satisfied customer in every way.
I have never been disappointed at the quality of the service that I have received on my cars. Whether it be an ordinary maintenance appointment or an another issue that needs attention, they always solve the problem in a timely way. Since I usually wait for the repairs to be completed, the progress of the work being done is always communicated to me by the service advisor. The dealership, over the years, has always accommodated my needs in every way. I am an extremely satisfied customer in every way.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team
I've been pleased with my service each time I was at the dealership. Will be making an appointment for some additional service soon. Thanks
I've been pleased with my service each time I was at the dealership. Will be making an appointment for some additional service soon. Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team
Excellent service, comfortable waiting area, kept me up to date with suggestions and kind advisor.
Excellent service, comfortable waiting area, kept me up to date with suggestions and kind advisor.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team
Kat was very helpful from the time I checked in my vehicle until the time I left. She has helped me in the past as well, very professional, she keeps me updated on my vehicle. Thank you Kat!!
Kat was very helpful from the time I checked in my vehicle until the time I left. She has helped me in the past as well, very professional, she keeps me updated on my vehicle. Thank you Kat!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review and for recognizing Kat! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Kat went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team
It feels good to meet someone who listens to your concerns and takes steps to help. I met Todd Omar.
It feels good to meet someone who listens to your concerns and takes steps to help. I met Todd Omar.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful review and for recognizing Todd! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Todd went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team
Quick, easy, and convenient. They were very attentive and took care of everything to perfection.
Quick, easy, and convenient. They were very attentive and took care of everything to perfection.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for choosing Ourisman, Shibak! We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team
Excellent CustomerService. Knowledgeable of vehicle. He was very polite and business oriented. The transaction was smooth and not complicated.
Excellent CustomerService. Knowledgeable of vehicle. He was very polite and business oriented. The transaction was smooth and not complicated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team
I don’t understand why my oil change was almost 200.00 dollars. I’ve been coming there for 9 years and it’s never been that much.
I don’t understand why my oil change was almost 200.00 dollars. I’ve been coming there for 9 years and it’s never been that much.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Breon, thank you for your feedback. We're sorry to hear that your experience left you feeling this way. Providing an exceptional customer experience is important to us, and we're disappointed that we did not earn your confidence. We appreciate you sharing your perspective and will use your feedback to help us continue improving.