Reviews
Hector was the best and the fiancé team took good care of me. I took my 2021 IS300 for oil change and ended up leaving there with a 2026 IS350. I wasn’t looking for a car that’s how smooth they are. Top Flight.
Hector was the best and the fiancé team took good care of me. I took my 2021 IS300 for oil change and ended up leaving there with a 2026 IS350. I wasn’t looking for a car that’s how smooth they are. Top Flight.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Please refer to what I previously wrote which stated I give the dealership and service high marks.
Please refer to what I previously wrote which stated I give the dealership and service high marks.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent job for regular maintenance and oil change, managed by Brad at the Rockville Maryland location.
Excellent job for regular maintenance and oil change, managed by Brad at the Rockville Maryland location.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Yue, we are thrilled to hear that you had such a positive experience with Brad and the team! Thank you for choosing Ourisman Lexus of Rockville and for sharing your feedback. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team
Mason was wonderfulHe was.Polite and friendly/.the service was satisfactory. We definitely recommend Lexus.
Mason was wonderfulHe was.Polite and friendly/.the service was satisfactory. We definitely recommend Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Mason and our team at Ourisman Lexus of Rockville! It was our pleasure to provide you with a five-star service experience. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team
Was a great experience. They take great care of you. Brad is the guy to see.
Was a great experience. They take great care of you. Brad is the guy to see.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Dave, thank you for sharing your experience and for recognizing Brad. Team members like Brad embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day. Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Brad and the rest of the team. Thank you for your business, your trust, and for taking the time to share your experience. – The Ourisman Team
Mike and his team were excellent. They explained what had been completed and were very conscious of my time.
Mike and his team were excellent. They explained what had been completed and were very conscious of my time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that Mike and the team took great care of you during your visit! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Mike went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team
Very attentive and knowledgeable service crew. Superb customer service and nice clean service reception area
Very attentive and knowledgeable service crew. Superb customer service and nice clean service reception area
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team
Brad is beyond the best person to have as a rep! He always delivers!!! I’m beyond satisfied with Lexus and Brad!
Brad is beyond the best person to have as a rep! He always delivers!!! I’m beyond satisfied with Lexus and Brad!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review and for recognizing Brad. Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Brad went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team
Great service. Professional and caring. Repairs and service done right the first time! Waiting area very comfortable.
Great service. Professional and caring. Repairs and service done right the first time! Waiting area very comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team
Great service and customer support, Brad was great to work with, took the time to explain the service, make recommendations.
Great service and customer support, Brad was great to work with, took the time to explain the service, make recommendations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! It's awesome to know Brad was so thorough and helpful. Team members like Brad embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day. Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Brad and the rest of the team. Thank you for your business, your trust, and for taking the time to share your experience. – The Ourisman Team