Reviews
Great Service Department I recently had my car serviced and once again had a great experience thanks to Brad. He is always pleasant, attentive, and easy to work with. What I appreciate most is how communicative he is—he keeps me informed every step of the way and makes sure I understand what’s going on with my vehicle. It’s clear that Brad not only looks out for the car, but also for me as the customer. That level of care and professionalism makes a big difference. I genuinely enjoy working with him and feel confident my vehicle is in good hands every time. Highly recommend!
Great Service Department I recently had my car serviced and once again had a great experience thanks to Brad. He is always pleasant, attentive, and easy to work with. What I appreciate most is how communicative he is—he keeps me informed every step of the way and makes sure I understand what’s going on with my vehicle. It’s clear that Brad not only looks out for the car, but also for me as the customer. That level of care and professionalism makes a big difference. I genuinely enjoy working with him and feel confident my vehicle is in good hands every time. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and for your continued business! We look forward to sharing this wonderful feedback with Brad. See you again at Ourisman Lexus of Rockville!
Pei Pei was AMAZING! She was always available through the entire process and ensured all of my questions were answered. She was extremely accommodating and friendly. I would recommend her and the dealership! 10 out of 10!
Pei Pei was AMAZING! She was always available through the entire process and ensured all of my questions were answered. She was extremely accommodating and friendly. I would recommend her and the dealership! 10 out of 10!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback about Pei Pei and the team! We appreciate your business and hope to serve you again at Ourisman Lexus of Rockville.
Great customer service friendly service will recommend to family and friends very satisfied customer very good times for getting services
Great customer service friendly service will recommend to family and friends very satisfied customer very good times for getting services
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your five-star review of Ourisman Lexus of Rockville! Thank you for your support, and we hope to serve you again in the future.
Very prompt and professional service Advisor was very friendly Facility was extremely clean Pleasant experience
Very prompt and professional service Advisor was very friendly Facility was extremely clean Pleasant experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing this glowing review of our team! We hope you will continue to come to Ourisman Lexus of Rockville with all your future auto needs. Drive safely!
Brendan, my service specialist at Ourisman Lexus of Rockville, along with his team, delivered truly exceptional service. From the start, Brendan took the time to listen carefully and, more importantly, brought a genuine human touch to understanding my situation and providing the right support where it was needed. That level of attentiveness and care is rare, and it made a real difference in my experience. I sincerely appreciate Brendan and his entire team for their professionalism, patience, and commitment to quality service. I will absolutely continue bringing my vehicle here for service. Top-tier, A1 customer service all around, highly recommended for anyone looking for a team that truly values its customers.
Brendan, my service specialist at Ourisman Lexus of Rockville, along with his team, delivered truly exceptional service. From the start, Brendan took the time to listen carefully and, more importantly, brought a genuine human touch to understanding my situation and providing the right support where it was needed. That level of attentiveness and care is rare, and it made a real difference in my experience. I sincerely appreciate Brendan and his entire team for their professionalism, patience, and commitment to quality service. I will absolutely continue bringing my vehicle here for service. Top-tier, A1 customer service all around, highly recommended for anyone looking for a team that truly values its customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Kenny, this feedback just made our day! We're so grateful to hear Brendan and the team took such great care of you. We truly appreciate your support and look forward to serving you again at Ourisman Lexus of Rockville. Safe travels!
The service team did an excellent job! They picked up my car on time and kept me informed of where it was in the service cycle. The team even retrieved a lost air-pod which was wedged under the back seat. Just an excellent job all around!
The service team did an excellent job! They picked up my car on time and kept me informed of where it was in the service cycle. The team even retrieved a lost air-pod which was wedged under the back seat. Just an excellent job all around!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Pat, thanks for sharing your experience! We are happy to hear our team went the extra mile to assist you. Thank you for choosing Ourisman Lexus of Rockville, we look forward to serving you again in the future!
Brad was excellent, very responsive and explained everything well. He also made suggestions for next time as well.
Brad was excellent, very responsive and explained everything well. He also made suggestions for next time as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad Brad provided excellent service and offered helpful suggestions! Thank you for choosing Ourisman Lexus of Rockville. We look forward to serving you again!
They take care of all your needs. Customer service is great as well! The only place that service my RX!
They take care of all your needs. Customer service is great as well! The only place that service my RX!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing this! Thank you for choosing Ourisman Lexus of Rockville and sharing your support for our team. We look forward to assisting you (and your RX) next time!
The dealership was very nice. I had an appointment but we as there 30 minutes early and was almost immediately tended to.
The dealership was very nice. I had an appointment but we as there 30 minutes early and was almost immediately tended to.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear you were taken care of so quickly at Ourisman Lexus of Rockville. Thanks for sharing and for choosing our dealership!
Jimmy always takes care of us and our vehicles. Whatever we bring them it is always resolved 👍 Service is the main reason we buy Lexus.
Jimmy always takes care of us and our vehicles. Whatever we bring them it is always resolved 👍 Service is the main reason we buy Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing your recognition of Jimmy and our team makes our day! Thank you for choosing Ourisman Lexus of Rockville and for sharing your support with us. Safe travels!