Reviews
This is the 2nd car that I have bought from this dealership. The service is great and Jimmy is a great and helpful person. For all these years Jimmy always gives me good service and satisfactory answers to all my questions.
This is the 2nd car that I have bought from this dealership. The service is great and Jimmy is a great and helpful person. For all these years Jimmy always gives me good service and satisfactory answers to all my questions.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Han, thank you for your kind words! We're glad to hear you're happy with the service at Ourisman Lexus of Rockville, especially with Jimmy's help. Congratulations on your new car!
Great customer service and knowledgeable sales person Found the exact specs I was looking for and process was seamless.
Great customer service and knowledgeable sales person Found the exact specs I was looking for and process was seamless.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re happy our team made your buying experience seamless and efficient, David! Thank you for choosing Ourisman Lexus of Rockville and for sharing your experience! Safe travels in your new car!
Peipei was very accommodating and kind to our family. Seth and Amal also were great to work with. Very happy with our experience!
Peipei was very accommodating and kind to our family. Seth and Amal also were great to work with. Very happy with our experience!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with our team! We’ll be sure to pass along your support to Peipei, Seth, and Amal. It’s wonderful to hear your family was well taken care of here at Ourisman Lexus of Rockville!
The service staff is extraordinarily. Take exceptional care of my auto keep it running like clock work.
The service staff is extraordinarily. Take exceptional care of my auto keep it running like clock work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about our service team! We're thrilled to hear they take exceptional care of your car. We look forward to your next visit at Ourisman Lexus of Rockville!
Service writer was very informative and efficient. Explained everthing that was needed and provided options that allowed me to make an informed decision.
Service writer was very informative and efficient. Explained everthing that was needed and provided options that allowed me to make an informed decision.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our efficient and informative team at Ourisman Lexus of Rockville! We’re glad you felt well-informed throughout the process. See you next time, Dan!
Brad was an excellent service manager! He was very honest and factual about what was needed. I will be choosing him in the future. I like that the coffee/beverage/food area has improved. Makes waiting for my car while being serviced pleasurable.
Brad was an excellent service manager! He was very honest and factual about what was needed. I will be choosing him in the future. I like that the coffee/beverage/food area has improved. Makes waiting for my car while being serviced pleasurable.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad Brad took such good care of you and that you were a fan of our updated refreshment area. Thanks for choosing Ourisman Lexus of Rockville for your auto service needs!
Always great service from the entire team. Makes you want to stay on the family.
Always great service from the entire team. Makes you want to stay on the family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate Fredericklws' kind words! Our team is dedicated to providing excellent service, and we're glad it made them feel valued at Ourisman Lexus of Rockville.
Everyone here is always helpful and knowledgeable. I appreciate the time they take explaining what is needed. Thank you.
Everyone here is always helpful and knowledgeable. I appreciate the time they take explaining what is needed. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about our team! We appreciate your business and hope to see you again at Ourisman Lexus of Rockville.
I had a great experience with this dealership. Pei Pei Tsai was very knowledgeable and transparent throughout the process. Both Seth and Pei Pei were very patient. They made buying a car straightforward, with no pressure and clear pricing. I especially appreciated how they answered all my questions and made sure I was comfortable before finalizing the deal. I’d definitely recommend them to anyone looking for a smooth car-buying experience.
I had a great experience with this dealership. Pei Pei Tsai was very knowledgeable and transparent throughout the process. Both Seth and Pei Pei were very patient. They made buying a car straightforward, with no pressure and clear pricing. I especially appreciated how they answered all my questions and made sure I was comfortable before finalizing the deal. I’d definitely recommend them to anyone looking for a smooth car-buying experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear you had a seamless car-buying experience with Pei Pei and Seth! Thank you for recommending Ourisman Lexus of Rockville. Enjoy your new car!
From the very first moment I started looking for a new car, Jin Bae made my Lexus NX 350h purchase a truly positive experience. He was professional and attentive, taking the time to explain the hybrid technology and features in a way that was easy to understand. I never felt any pressure to make a quick decision; instead, he focused on making sure the car was the right fit for me. The entire process, from the initial test drive to the final paperwork, was transparent and handled with integrity. Even after the delivery, Jin followed up to ensure I was comfortable with the vehicle's settings. If you’re looking for a reliable and stress-free car-buying experience, I highly recommend working with Jin Bae.
From the very first moment I started looking for a new car, Jin Bae made my Lexus NX 350h purchase a truly positive experience. He was professional and attentive, taking the time to explain the hybrid technology and features in a way that was easy to understand. I never felt any pressure to make a quick decision; instead, he focused on making sure the car was the right fit for me. The entire process, from the initial test drive to the final paperwork, was transparent and handled with integrity. Even after the delivery, Jin followed up to ensure I was comfortable with the vehicle's settings. If you’re looking for a reliable and stress-free car-buying experience, I highly recommend working with Jin Bae.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this wonderful review! We are thrilled to hear that Jin made your experience smooth and stress-free from start to finish. Congratulations on your new Lexus NX 350h, and welcome to the Ourisman Lexus of Rockville family!