Reviews
I had a great experience with them.
I had a great experience with them. I had different cars from different companies, but this dealership is the best.
I had a great experience with them.
I had a great experience with them. I had different cars from different companies, but this dealership is the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's awesome to hear we earned your repeat business! Thank you for choosing Ourisman Lexus of Rockville and for sharing your positive review. We hope to welcome you back next time!
Mike, our service advisor is great.
Mike, our service advisor is great. We have been working with him for a number of years now and haven’t thought of going anywhere else for our service. Mike is always on top of things and the service to our vehicle has always been superb.
Mike, our service advisor is great.
Mike, our service advisor is great. We have been working with him for a number of years now and haven’t thought of going anywhere else for our service. Mike is always on top of things and the service to our vehicle has always been superb.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your five-star review of Mike and our team! Thank you for your business and support of Ourisman Lexus of Rockville. See you next time!
They will listen to your concerns on pricing or
They will listen to your concerns on pricing or modifications and take the effort to understand or make responsible adjustments
They will listen to your concerns on pricing or
They will listen to your concerns on pricing or modifications and take the effort to understand or make responsible adjustments
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Skip, thank you for sharing your feedback about our team! We're glad to hear we could work with you on pricing and modifications. See you next time at Ourisman Lexus of Rockville!
Service was very good.
Service was very good. The representative that assisted me was very professional and thorough with explaining what was being done with my vehicle.
Service was very good.
Service was very good. The representative that assisted me was very professional and thorough with explaining what was being done with my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Rich, it makes our day to hear that you had such a thorough and professional experience with us at Ourisman Lexus of Rockville. Thank you for sharing your feedback!
Great service.
Great service. Friendly, efficient staff. Very pleased. And they kept us updated throughout the Service process..
Great service.
Great service. Friendly, efficient staff. Very pleased. And they kept us updated throughout the Service process..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your truly excellent review, Roz! It means so much to hear that you had a five-star service experience with our team. We will pass along your kind words to the entire team! See you next time! - The Ourisman Lexus of Rockville Team
Kathleen is great!
Kathleen is great!! She always keeps me updated on my vehicle! She is prompt and efficient!!
Kathleen is great!
Kathleen is great!! She always keeps me updated on my vehicle! She is prompt and efficient!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Ourisman Lexus of Rockville! It's awesome to hear you were in great hands with Kathleen.
My ServiceAdvisor, Ozzie Jones, is very professional,
My ServiceAdvisor, Ozzie Jones, is very professional, honest, transparent, friendly, and knowledgeable. I recommend him to all my family and friends, all whom have had fantastic experiences due to his help and service.
My ServiceAdvisor, Ozzie Jones, is very professional,
My ServiceAdvisor, Ozzie Jones, is very professional, honest, transparent, friendly, and knowledgeable. I recommend him to all my family and friends, all whom have had fantastic experiences due to his help and service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Ozzie and our team, we appreciate your business. It's our pleasure to assist you and your family! - The Ourisman Lexus of Rockville Team
The dealership is very friendly, knowledgeable personnel.
The dealership is very friendly, knowledgeable personnel. It is second time as I was buying a car from this dealership and I’m very satisfied with the service I received.
The dealership is very friendly, knowledgeable personnel.
The dealership is very friendly, knowledgeable personnel. It is second time as I was buying a car from this dealership and I’m very satisfied with the service I received.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Olga, it’s wonderful to hear from you again! Thank you for choosing Ourisman Lexus of Rockville and for your continued support. We're happy to hear our team made you feel so welcome and well-informed. Safe travels in your new car!
The staff are very cordial and people friendly.
The staff are very cordial and people friendly. Brendon is very prompt with his responses.
The staff are very cordial and people friendly.
The staff are very cordial and people friendly. Brendon is very prompt with his responses.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing Brendon and Ourisman Lexus of Rockville!
Customer service & the service department staff are
Customer service & the service department staff are always exceptional. Wait times with appointments vary but does not detract from the professionalism of the staff.
Customer service & the service department staff are
Customer service & the service department staff are always exceptional. Wait times with appointments vary but does not detract from the professionalism of the staff.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your positive feedback with Ourisman Lexus of Rockville! We're glad to know you've had great experiences with our service team. We wish you safe travels and hope to see you again down the road!