Reviews
My service appointment was performed in a timely and accurate manner. The staff was very polite.
My service appointment was performed in a timely and accurate manner. The staff was very polite.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful to have earned your business, Shspragins. Thanks for taking the time to leave us a review! - The Ourisman Lexus of Rockville Team
Brendan was very professional and attentive to concerns that were mentioned about recall on the backup camera. Excellent customer service.
Brendan was very professional and attentive to concerns that were mentioned about recall on the backup camera. Excellent customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Brendan! We appreciate you choosing Ourisman Lexus of Rockville and we hope to see you in the future!
The factory recall was taken care of. Pleased with the customer service at this dealership
The factory recall was taken care of. Pleased with the customer service at this dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Amarjit, thanks so much for taking the time to leave Ourisman Lexus of Rockville a great review!
I dropped my car off on a Tuesday and did not get it back until Saturday late afternoon. They had to replace the side mirror and order the part. However I did not find this out until Friday. Tge repairs well done well.
I dropped my car off on a Tuesday and did not get it back until Saturday late afternoon. They had to replace the side mirror and order the part. However I did not find this out until Friday. Tge repairs well done well.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Marc, I apologize for the delay in communication regarding your repair. We're glad to know the work ultimately met your expectations, but it's clear we need to improve our process of keeping clients informed. Thank you for sharing this with us, and please be in touch if I can further assist you. - Jesse Drost - General Manager - 301-762-9009
Waited more than two hours but service was great! Thanks to the lexus service team.
Waited more than two hours but service was great! Thanks to the lexus service team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The team at Ourisman Lexus of Rockville loves seeing great reviews! Thank you for your kind words.
It was so wonderful working with Pei Pei to purchase my new car. Thank you, Pei Pei! We would recommend Pei Pei and the dealership to our friends and family.
It was so wonderful working with Pei Pei to purchase my new car. Thank you, Pei Pei! We would recommend Pei Pei and the dealership to our friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Lauren, we're so glad Pei Pei took such good care of you! Thank you for choosing Ourisman Lexus of Rockville and for recommending Pei Pei and the team. Congratulations on your new car!
Great service as always and Kat did a particularly good job. Thanks Kat. Keep up the good work!
Great service as always and Kat did a particularly good job. Thanks Kat. Keep up the good work!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ptanous, thank you for the great review. We look forward to seeing you again at Ourisman Lexus of Rockville!
Mike from the Service Department was a pleasure to do business with. He gave us an estimated time for the service and he was spot on. A pleasure to work with!
Mike from the Service Department was a pleasure to do business with. He gave us an estimated time for the service and he was spot on. A pleasure to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing from satisfied customers! Thank you for choosing Ourisman Lexus of Rockville and for sharing your feedback about Mike and the team. See you next time!
The service was prompt and as advertised, Justin was very helpful, and the waiting area was pleasant.
The service was prompt and as advertised, Justin was very helpful, and the waiting area was pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Justin and our team! It means a lot to hear that your visit was enjoyable from start to finish. See you next time at Ourisman Lexus of Rockville!
Mike was very accommodating, providing requested service and nothing more. Work done in a timely manner.
Mike was very accommodating, providing requested service and nothing more. Work done in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tom, we're glad Mike took such good care of you in a timely manner! Thank you from all of us at Ourisman Lexus of Rockville!