Reviews
Justin provided exceptional customer service. He was professional, patient, and took the time to explain my vehicle’s condition and future maintenance needs. I truly appreciate his excellent service. Thank you!”
Justin provided exceptional customer service. He was professional, patient, and took the time to explain my vehicle’s condition and future maintenance needs. I truly appreciate his excellent service. Thank you!”
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- 5.0
- Does recommend this dealer
- Came in for service or repair
I’ve owned a number of Lexus vehicles over the past 20 years, and Lexus of Rockville has performed extraordinary service to all of those vehicles. Even after moving a 3 hour drive away — service advisor Jim Baker has never failed to have a loaner ready upon my arrival, and thereafter keep me informed on a timely basis of maintenance progress. The staff are all true professionals, and a joy to work with.
I’ve owned a number of Lexus vehicles over the past 20 years, and Lexus of Rockville has performed extraordinary service to all of those vehicles. Even after moving a 3 hour drive away — service advisor Jim Baker has never failed to have a loaner ready upon my arrival, and thereafter keep me informed on a timely basis of maintenance progress. The staff are all true professionals, and a joy to work with.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Emily, we will make sure to let Stephanie know how much you appreciate her help. Thank you for choosing Claremont Toyota and for sharing your support!
Jimmy did a great job with my car. I was very happy with his professionalism
Jimmy did a great job with my car. I was very happy with his professionalism
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience and for recognizing Jimmy. At Ourisman, we believe every team member has the power to make a positive impact, and it's wonderful to hear that Jimmy helped make your experience a memorable one. Team members like Jimmy embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day. Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Jimmy and the rest of the team. Thank you for your business, your trust, and for taking the time to share your experience. – The Ourisman Team
The staff was nice to me. She answered all the concerns I had. The service (Oil Change) was fast. I was out of there in less than an hour
The staff was nice to me. She answered all the concerns I had. The service (Oil Change) was fast. I was out of there in less than an hour
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team
Although I was delayed by need to order parts, the service of my now-old Lexus from Rockville is top notch.
Although I was delayed by need to order parts, the service of my now-old Lexus from Rockville is top notch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team
I had to make an emergency appointment on Sunday for Monday service and Eve worked out perfectly.
I had to make an emergency appointment on Sunday for Monday service and Eve worked out perfectly.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
My service advisor Kat is always excellent!! She is very knowledgeable and personable. She always provides quick and easy
My service advisor Kat is always excellent!! She is very knowledgeable and personable. She always provides quick and easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review and for recognizing Kat. Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Kat went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team
This is a quality dealership and my advisor, Brad, was first rate. The coffee was good too. DSG
This is a quality dealership and my advisor, Brad, was first rate. The coffee was good too. DSG
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team
we purchased our two cars there. we are using their services for years. And planning to keep same way.
we purchased our two cars there. we are using their services for years. And planning to keep same way.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team
I was quoted $160 for an oil change for a 2013 ES350. After dropping my car off, I looked on the website for Lexus of Rockville at their service pricing transparency, and the price for an oil change online is quoted for $129. When I went to pick up the car, and I mentioned the online price, I was told that actually the oil change was 180 and that I was already given money off to make it 165. I was told that although I saw the price online, that he quoted me 160 and that they weren’t going to honor what they have in writing online. He said that the online price isn’t accurate and he doesn’t know how often the website is being updated. 180 or 160 is absolutely a ridiculous price for something as simple as an oil change for my vehicle in the first place, on top of not honoring the price that’s clearly advertised online. I will definitely not bring my car back to this dealership for service, it’s extremely overpriced. If an oil change is 180, I would hate to see the bill for something that is actually wrong with my car.
I was quoted $160 for an oil change for a 2013 ES350. After dropping my car off, I looked on the website for Lexus of Rockville at their service pricing transparency, and the price for an oil change online is quoted for $129. When I went to pick up the car, and I mentioned the online price, I was told that actually the oil change was 180 and that I was already given money off to make it 165. I was told that although I saw the price online, that he quoted me 160 and that they weren’t going to honor what they have in writing online. He said that the online price isn’t accurate and he doesn’t know how often the website is being updated. 180 or 160 is absolutely a ridiculous price for something as simple as an oil change for my vehicle in the first place, on top of not honoring the price that’s clearly advertised online. I will definitely not bring my car back to this dealership for service, it’s extremely overpriced. If an oil change is 180, I would hate to see the bill for something that is actually wrong with my car.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, Ashley. We apologize for the confusion and frustration surrounding your recent service visit. We understand how concerning it can be to see a different price advertised online than the one discussed and charged at the dealership. Our goal is to provide clear, transparent pricing and ensure customers fully understand any differences before work is performed. Based on your experience, it is clear that we fell short of that expectation. We appreciate you bringing this matter to our attention and will review it with the dealership team. – The Ourisman Team