Reviews
Great customer service friendly service will recommend to family and friends very satisfied customer very good times for getting services
Great customer service friendly service will recommend to family and friends very satisfied customer very good times for getting services
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very prompt and professional service Advisor was very friendly Facility was extremely clean Pleasant experience
Very prompt and professional service Advisor was very friendly Facility was extremely clean Pleasant experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Brendan, my service specialist at Ourisman Lexus of Rockville, along with his team, delivered truly exceptional service. From the start, Brendan took the time to listen carefully and, more importantly, brought a genuine human touch to understanding my situation and providing the right support where it was needed. That level of attentiveness and care is rare, and it made a real difference in my experience. I sincerely appreciate Brendan and his entire team for their professionalism, patience, and commitment to quality service. I will absolutely continue bringing my vehicle here for service. Top-tier, A1 customer service all around, highly recommended for anyone looking for a team that truly values its customers.
Brendan, my service specialist at Ourisman Lexus of Rockville, along with his team, delivered truly exceptional service. From the start, Brendan took the time to listen carefully and, more importantly, brought a genuine human touch to understanding my situation and providing the right support where it was needed. That level of attentiveness and care is rare, and it made a real difference in my experience. I sincerely appreciate Brendan and his entire team for their professionalism, patience, and commitment to quality service. I will absolutely continue bringing my vehicle here for service. Top-tier, A1 customer service all around, highly recommended for anyone looking for a team that truly values its customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service team did an excellent job! They picked up my car on time and kept me informed of where it was in the service cycle. The team even retrieved a lost air-pod which was wedged under the back seat. Just an excellent job all around!
The service team did an excellent job! They picked up my car on time and kept me informed of where it was in the service cycle. The team even retrieved a lost air-pod which was wedged under the back seat. Just an excellent job all around!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Pat, thanks for sharing your experience! We are happy to hear our team went the extra mile to assist you. Thank you for choosing Ourisman Lexus of Rockville, we look forward to serving you again in the future!
Brad was excellent, very responsive and explained everything well. He also made suggestions for next time as well.
Brad was excellent, very responsive and explained everything well. He also made suggestions for next time as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad Brad provided excellent service and offered helpful suggestions! Thank you for choosing Ourisman Lexus of Rockville. We look forward to serving you again!
They take care of all your needs. Customer service is great as well! The only place that service my RX!
They take care of all your needs. Customer service is great as well! The only place that service my RX!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing this! Thank you for choosing Ourisman Lexus of Rockville and sharing your support for our team. We look forward to assisting you (and your RX) next time!
The dealership was very nice. I had an appointment but we as there 30 minutes early and was almost immediately tended to.
The dealership was very nice. I had an appointment but we as there 30 minutes early and was almost immediately tended to.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear you were taken care of so quickly at Ourisman Lexus of Rockville. Thanks for sharing and for choosing our dealership!
Jimmy always takes care of us and our vehicles. Whatever we bring them it is always resolved đź‘Ť Service is the main reason we buy Lexus.
Jimmy always takes care of us and our vehicles. Whatever we bring them it is always resolved đź‘Ť Service is the main reason we buy Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing your recognition of Jimmy and our team makes our day! Thank you for choosing Ourisman Lexus of Rockville and for sharing your support with us. Safe travels!
Pei Pei was so nice and knowledgeable. She answered all the questions we asked and was explaining every feature of the car to me. She was very patient and helped us a lot!
Pei Pei was so nice and knowledgeable. She answered all the questions we asked and was explaining every feature of the car to me. She was very patient and helped us a lot!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and feedback about Pei Pei, Claire! We are thrilled that she went the extra mile to assist you. We will pass along your kind words, and we wish you safe travels in your newly purchased car. - The Ourisman Lexus of Rockville Team
I always have exceptional service at the dealership and I will recommend it to anyone.
I always have exceptional service at the dealership and I will recommend it to anyone.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Lois, for stopping by to leave Ourisman Lexus of Rockville a wonderful review!