Reviews
Exceptional experience. The dealership waiting area is well stocked with snacks, coffee, etc. and is very clean a very nice place to wait they did what they said they would do and didn’t try to add any add-ons. They got me out of there fairly quickly.
Exceptional experience. The dealership waiting area is well stocked with snacks, coffee, etc. and is very clean a very nice place to wait they did what they said they would do and didn’t try to add any add-ons. They got me out of there fairly quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change price was not honestly disclosed at first place. Previously the service charges were listed on its website but now they are no longer listed.
Oil change price was not honestly disclosed at first place. Previously the service charges were listed on its website but now they are no longer listed.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We aim to be upfront and transparent with our pricing from the get-go, and it's concerning to learn that this wasn't your experience. We would appreciate the opportunity to speak with you directly about your visit and clear up any confusion regarding our service charges. If you could contact us at [email protected], we'd love to support you here. Thank you, The Ourisman Team
Excellent communication, friendly, easy to negotiate terms with. Pei Pei, my salesperson was lovely to work with.
Excellent communication, friendly, easy to negotiate terms with. Pei Pei, my salesperson was lovely to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My salesman Jin was excellent. Very knowledgeable about every model of Lexus. Good follow up, took his time going over details and with me. I would highly recommend dealership and him.
My salesman Jin was excellent. Very knowledgeable about every model of Lexus. Good follow up, took his time going over details and with me. I would highly recommend dealership and him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
These guys are great. Mike took care of me even though I didn’t have an appointment. They offered me a loaner, which was a Lexus, not a rental car. My car was ready when promised and the price was very fair. They even washed the car. Great experience from start to finish.
These guys are great. Mike took care of me even though I didn’t have an appointment. They offered me a loaner, which was a Lexus, not a rental car. My car was ready when promised and the price was very fair. They even washed the car. Great experience from start to finish.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Omar, my service rep, greeted me with a smile and was very nice and attentive. My routine service was very good and Omar advised me of 2 failures that needed to be addressed. I approved replacing the 2 front tires which were found to have bubbles and were a safety hazard. Because I was having the 2 front tires replaced, I would also need to have a front end alignment which would take up to 1 1/2 hours. I approved. Two and one half hours later my SUV was ready. Fortunately the two front tires were on sale which helped to lessen the blow. Omar showed me how to maneuver through the menu to address an issue I had with the climate control and I was on my way. Thank you Omar.
Omar, my service rep, greeted me with a smile and was very nice and attentive. My routine service was very good and Omar advised me of 2 failures that needed to be addressed. I approved replacing the 2 front tires which were found to have bubbles and were a safety hazard. Because I was having the 2 front tires replaced, I would also need to have a front end alignment which would take up to 1 1/2 hours. I approved. Two and one half hours later my SUV was ready. Fortunately the two front tires were on sale which helped to lessen the blow. Omar showed me how to maneuver through the menu to address an issue I had with the climate control and I was on my way. Thank you Omar.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Pei Pei and James Wang were great to work with!! I highly recommend them to anyone looking for a vechile.
Pei Pei and James Wang were great to work with!! I highly recommend them to anyone looking for a vechile.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Had a problem with an interior dome light that Lexus would not cover under warranty. Ourisman fixed it out of their own pocket. Thank you for doing the right thing.
Had a problem with an interior dome light that Lexus would not cover under warranty. Ourisman fixed it out of their own pocket. Thank you for doing the right thing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service maintenance was done in a very timely manner. Just kept me informed of the progress and the cost.. Very comfortable experience as far as car maintenance goes!
Service maintenance was done in a very timely manner. Just kept me informed of the progress and the cost.. Very comfortable experience as far as car maintenance goes!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our team. We appreciate you choosing Ourisman Lexus of Rockville and hope to see you back in the future! Safe travels!
A very good dealership with excellent staff. Justin, from auto service, not only he was very responsive, but also he offered tips on how we can use additional savings offered by the dealership.
A very good dealership with excellent staff. Justin, from auto service, not only he was very responsive, but also he offered tips on how we can use additional savings offered by the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Peter, we are pleased to hear that Justin provided you with such helpful service. Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Justin went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team