Reviews
Appointments are easy to make. Repairs are made in a timely manner and are done properly. I am always informed if any additional problems are found.
Appointments are easy to make. Repairs are made in a timely manner and are done properly. I am always informed if any additional problems are found.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you so much for your five-star review of our team! We hope to see you back again at Ourisman Lexus of Rockville!
Mason was great! Happy to have the car back but having the loaner was convenient
Mason was great! Happy to have the car back but having the loaner was convenient
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't ask for a better review of Ourisman Lexus of Rockville. We'll make sure your kind words reach Mason. Thanks so much, Judith!
Very polite and efficient customer service…kept me informed during the service. I hope we get Omar again.
Very polite and efficient customer service…kept me informed during the service. I hope we get Omar again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't be happier to hear that Omar and the rest of our team left such a great impression! Thank you for choosing Ourisman Lexus of Rockville and for sharing your experience. See you again next time!
Very accommodating. Brad, our rep was forthcoming and helpful. I would go to him again for my car.
Very accommodating. Brad, our rep was forthcoming and helpful. I would go to him again for my car.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
This review is so appreciated! Thank you for choosing Ourisman Lexus of Rockville and for shairng your kind words about Brad. Safe travels!
The technician was prompt and courteous. The service was performed quickly and completely. I was very satisfied.
The technician was prompt and courteous. The service was performed quickly and completely. I was very satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear you had such a positive service experience! Thank you for choosing Ourisman Lexus of Rockville and leaving your feedback. Safe travels!
Efficient, courteous and pleasant Omar made things easy. I was very pleased with the service
Efficient, courteous and pleasant Omar made things easy. I was very pleased with the service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy that our Ourisman Lexus of Rockville team delivered an excellent experience. It's awesome to hear you were in great hands with Omar. Thank you, Stella!
My car is so great that I’ve had little cause to visit the maintenance department, but when I go for servicing I am met with courteous and professional service.
My car is so great that I’ve had little cause to visit the maintenance department, but when I go for servicing I am met with courteous and professional service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We can barely contain our excitement to hear you are so happy with your vehicle and our team! Thanks for choosing Ourisman Lexus of Rockville and for sharing such a wonderful review. Take care!
They have an excellent job. The area is well cleaned They are so helpful in anyway.
They have an excellent job. The area is well cleaned They are so helpful in anyway.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Beverly, we are grateful for your review. Thank you from all of us at Ourisman Lexus of Rockville!
This dealership seems to be well run. I like that sometimes a driver/shuttle is available. Makes it easier to get service done without always having to wait or get a family member to pick & drop me off.
This dealership seems to be well run. I like that sometimes a driver/shuttle is available. Makes it easier to get service done without always having to wait or get a family member to pick & drop me off.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We couldn't agree more, Johnny! We are so glad our shuttle service was helpful, and we look forward to seeing you again here at Ourisman Lexus of Rockville!
Jimmy at Ourisman Lexus of Rockville is exceptional. Customer service is excellent. He is the reason I take my vehicle to this location for routine service.
Jimmy at Ourisman Lexus of Rockville is exceptional. Customer service is excellent. He is the reason I take my vehicle to this location for routine service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Jimmy and the team! We love to see that we earned your five stars, and we hope to see you back at Ourisman Lexus of Rockville next time.