Reviews
Great service.
Great service. Friendly, efficient staff. Very pleased. And they kept us updated throughout the Service process..
Great service.
Great service. Friendly, efficient staff. Very pleased. And they kept us updated throughout the Service process..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Kathleen is great!
Kathleen is great!! She always keeps me updated on my vehicle! She is prompt and efficient!!
Kathleen is great!
Kathleen is great!! She always keeps me updated on my vehicle! She is prompt and efficient!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My ServiceAdvisor, Ozzie Jones, is very professional,
My ServiceAdvisor, Ozzie Jones, is very professional, honest, transparent, friendly, and knowledgeable. I recommend him to all my family and friends, all whom have had fantastic experiences due to his help and service.
My ServiceAdvisor, Ozzie Jones, is very professional,
My ServiceAdvisor, Ozzie Jones, is very professional, honest, transparent, friendly, and knowledgeable. I recommend him to all my family and friends, all whom have had fantastic experiences due to his help and service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership is very friendly, knowledgeable personnel.
The dealership is very friendly, knowledgeable personnel. It is second time as I was buying a car from this dealership and I’m very satisfied with the service I received.
The dealership is very friendly, knowledgeable personnel.
The dealership is very friendly, knowledgeable personnel. It is second time as I was buying a car from this dealership and I’m very satisfied with the service I received.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Olga, it’s wonderful to hear from you again! Thank you for choosing Ourisman Lexus of Rockville and for your continued support. We're happy to hear our team made you feel so welcome and well-informed. Safe travels in your new car!
The staff are very cordial and people friendly.
The staff are very cordial and people friendly. Brendon is very prompt with his responses.
The staff are very cordial and people friendly.
The staff are very cordial and people friendly. Brendon is very prompt with his responses.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing Brendon and Ourisman Lexus of Rockville!
Customer service & the service department staff are
Customer service & the service department staff are always exceptional. Wait times with appointments vary but does not detract from the professionalism of the staff.
Customer service & the service department staff are
Customer service & the service department staff are always exceptional. Wait times with appointments vary but does not detract from the professionalism of the staff.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your positive feedback with Ourisman Lexus of Rockville! We're glad to know you've had great experiences with our service team. We wish you safe travels and hope to see you again down the road!
I appreciate the care and service of the team.
I appreciate the care and service of the team. I made an appointment and was in and out in a reasonable amount of time. Mike gave me a loaner and when the service was completed he notified me. I appreciate that it was not a long time .
I appreciate the care and service of the team.
I appreciate the care and service of the team. I made an appointment and was in and out in a reasonable amount of time. Mike gave me a loaner and when the service was completed he notified me. I appreciate that it was not a long time .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear you had a smooth and efficient experience with Mike and the team. Thank you for choosing Ourisman Lexus of Rockville!
Pei Pei is wonderful!
Pei Pei is wonderful! She is professional, honest, respectful and very knowledgeable. She convinced us to purchase the Lexus UX 250h and we’re so glad she did. The whole experience at Lexus Rockville was great! We highly recommend this dealership especially Pei Pei.
Pei Pei is wonderful!
Pei Pei is wonderful! She is professional, honest, respectful and very knowledgeable. She convinced us to purchase the Lexus UX 250h and we’re so glad she did. The whole experience at Lexus Rockville was great! We highly recommend this dealership especially Pei Pei.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Kristine, thank you for choosing Ourisman Lexus of Rockville and for recommending Pei Pei and the team! We're so glad your experience was excellent. Enjoy your Lexus UX 250h!
Great customer service great and Brendan was a great
Great customer service great and Brendan was a great advisor. The service was efficient, great job
Great customer service great and Brendan was a great
Great customer service great and Brendan was a great advisor. The service was efficient, great job
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your confidence in Ourisman Lexus of Rockville, Armand! Brendan will appreciate your kind words.
The work in the shop is very thorough.
The work in the shop is very thorough. I appreciated receiving pictures while they were working on my car. Everyone is very easy to work with.
The work in the shop is very thorough.
The work in the shop is very thorough. I appreciated receiving pictures while they were working on my car. Everyone is very easy to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We're glad to hear you found our team thorough and easy to work with. We appreciate your business here at Ourisman Lexus of Rockville!