Reviews
The service team did an excellent job! They picked up my car on time and kept me informed of where it was in the service cycle. The team even retrieved a lost air-pod which was wedged under the back seat. Just an excellent job all around!
The service team did an excellent job! They picked up my car on time and kept me informed of where it was in the service cycle. The team even retrieved a lost air-pod which was wedged under the back seat. Just an excellent job all around!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Brad was excellent, very responsive and explained everything well. He also made suggestions for next time as well.
Brad was excellent, very responsive and explained everything well. He also made suggestions for next time as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They take care of all your needs. Customer service is great as well! The only place that service my RX!
They take care of all your needs. Customer service is great as well! The only place that service my RX!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing this! Thank you for choosing Ourisman Lexus of Rockville and sharing your support for our team. We look forward to assisting you (and your RX) next time!
The dealership was very nice. I had an appointment but we as there 30 minutes early and was almost immediately tended to.
The dealership was very nice. I had an appointment but we as there 30 minutes early and was almost immediately tended to.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear you were taken care of so quickly at Ourisman Lexus of Rockville. Thanks for sharing and for choosing our dealership!
Jimmy always takes care of us and our vehicles. Whatever we bring them it is always resolved đź‘Ť Service is the main reason we buy Lexus.
Jimmy always takes care of us and our vehicles. Whatever we bring them it is always resolved đź‘Ť Service is the main reason we buy Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing your recognition of Jimmy and our team makes our day! Thank you for choosing Ourisman Lexus of Rockville and for sharing your support with us. Safe travels!
Pei Pei was so nice and knowledgeable. She answered all the questions we asked and was explaining every feature of the car to me. She was very patient and helped us a lot!
Pei Pei was so nice and knowledgeable. She answered all the questions we asked and was explaining every feature of the car to me. She was very patient and helped us a lot!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and feedback about Pei Pei, Claire! We are thrilled that she went the extra mile to assist you. We will pass along your kind words, and we wish you safe travels in your newly purchased car. - The Ourisman Lexus of Rockville Team
I always have exceptional service at the dealership and I will recommend it to anyone.
I always have exceptional service at the dealership and I will recommend it to anyone.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Lois, for stopping by to leave Ourisman Lexus of Rockville a wonderful review!
This is the 2nd car that I have bought from this dealership. The service is great and Jimmy is a great and helpful person. For all these years Jimmy always gives me good service and satisfactory answers to all my questions.
This is the 2nd car that I have bought from this dealership. The service is great and Jimmy is a great and helpful person. For all these years Jimmy always gives me good service and satisfactory answers to all my questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Han, thank you for your kind words! We're glad to hear you're happy with the service at Ourisman Lexus of Rockville, especially with Jimmy's help. Congratulations on your new car!
Great customer service and knowledgeable sales person Found the exact specs I was looking for and process was seamless.
Great customer service and knowledgeable sales person Found the exact specs I was looking for and process was seamless.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re happy our team made your buying experience seamless and efficient, David! Thank you for choosing Ourisman Lexus of Rockville and for sharing your experience! Safe travels in your new car!
Peipei was very accommodating and kind to our family. Seth and Amal also were great to work with. Very happy with our experience!
Peipei was very accommodating and kind to our family. Seth and Amal also were great to work with. Very happy with our experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with our team! We’ll be sure to pass along your support to Peipei, Seth, and Amal. It’s wonderful to hear your family was well taken care of here at Ourisman Lexus of Rockville!